供应早餐和晚餐

关于羊毛 1888 - Ovolo 奥华酒店的点评

4 out of 5
羊毛 1888 - Ovolo 奥华酒店
139 Murray Street, Pyrmont, NSW

点评

9.4

绝佳

10 分 - 超赞。749 条好评,共有 1001 条点评" "
8 分 - 还可以。177 条好评,共有 1001 条点评" "
6 分 - 一般。44 条好评,共有 1001 条点评" "
4 分 - 很差。16 条好评,共有 1001 条点评" "
2 分 - 糟糕。15 条好评,共有 1001 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Yun-An

2023 年 9 月入住 2 晚

10/10 超赞

Wai Hing

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and comfortable hotel
Very nice and helpful staff. Clean and spacious. The bathe and hand towel are very clean. Bed and all other facilities are comfortable. All bath gel , hand wash and shampoo are provided. You can ask from the reception when you want any other accessories. I have some problem for the connection of the wifi. The staffs are very pleasant and can solve the problem immediately. Therefore, the wifi is very good. There are free bottle of water and coke in the fridge. There is convenience store nearby. You can pass through the opposit carpark to have the short cut to the light rail station. I sure will come back when I am in Sydney again.
2022 年 12 月入住 3 晚

10/10 超赞

chewei

2022 年 11 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意:住宿条件和设施,服务设施
Great location & clean room! Close to Darling harbour and enjoyed the warmth welcoming for our b-day little surprise, also the daily refill mini-bar is fabulous!
2019 年 6 月入住 4 晚
Tanya 于 2019年07月3日 的回复
Wowser 5/5 thank you love to fill your minibar everytime :)

10/10 超赞

HSUAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 2 晚
Erin, Guest Relations Manager 于 2018年06月27日 的回复
Hey Hsuan, wowee thanks so much for the glowing review :)

10/10 超赞

Yu Fai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Erin, Assistant Manager 于 2018年04月22日 的回复
Hey Yu Fai, thanks for taking the time to leave us a review :)

8/10 还可以

E,Hong Kong

满意:清洁度、员工和服务、客房舒适度
Everything’s just fine, but it’s quite far away from CBD.
2018 年 3 月入住 4 晚
Erin, Assistant Manager 于 2018年04月10日 的回复
Hey E, thanks for taking the time leave us a review :)

6/10 一般

真实旅客

满意:客房舒适度,清洁度
蓮蓬頭的水量小且溫度不好控制,整晚都聽到馬桶的漏水聲。交通便利,如果你能找到由飯店對面停車場直達Convention centre輕軌站的電梯的話。
Erin, Assistant Manager 于 2018年03月2日 的回复
嘿,在这里,我很遗憾听到你在我们住宿期间没有最大的淋浴!谢谢您的反馈,我们将与我们的维护团队合作来纠正此问题!祝你有美好的一天。

6/10 一般

Alice ,Hong Kong

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Convenient location
On opening the door, we were disappointed, jax dropping to get a no-view room on the top floor. I presume we might be happier if we were informed beforehand. There was abundant of ants in the room, with noisy fluctuating hot-cold air conditioning. Sorry to give this comment.
2017 年 11 月入住 3 晚
Ira Frey Front Office Manager 于 2017年12月9日 的回复
Hi there Alice, Thanks for your feedback, all feedback is important to use especially the one where we can learn what we can improve on. I am glad to read that you found our location very convenient. Back in the day unfortunately they did not build very high buildings and the Novotel right across the street blocks out any views of the harbour. I hope that you raised your concerns in regards to the air conditioning system with the team as everyone is always happy to assist you with the settings of the aircon to make it super comfy for you!nI am sorry to read that you found ants in your room, again I hope we were able to assist you with this matter. We would love to have you back, Alice to show you how truly great your experience can be with us at the Ovolo 1888!

6/10 一般

John,HongKonh

满意:员工和服务
不满意:住宿条件和设施
Great staff but poor equipment
The hotel staff is very friendly and helpful, the location is great. BUT, the hotel has some glaring issues: - Dirty towel collected but not replaced; - Shower water is not stable, the water temperature changes from too cold to too hot every 5minutes; - Shower water is very very weak; - Room is tiny and next to elevator which made it very noisy at night.
2017 年 9 月入住 2 晚
Ira Frey, Assistant Front Office Manager 于 2017年11月5日 的回复
Hi John, Thanks so much for sharing your experience. At Ovolo, we appreciate all feedback, the good, the bad and the ugly as it helps us identify where we can improve. I am sorry that you felt that you didn't get great value from your stay with us. Our rooms aren't the biggest in town and we do our best to communicate this via our website and via online travel agents. We do this by ensuring that the square metres of each room and a floor plan is shown on all websites. We have just recently upgraded our hotel water system so everyone is able to enjoy that hot long shower after a long day :). Be sure to let us know you're a light sleeper and we will make sure to look after you! We hope to have you back with us, John!

8/10 还可以

J,HK

满意:清洁度、员工和服务、住宿条件和设施
Darling Harbour nearby. nice place
good location, close to Darling Harbour, The Star Casino and Fish Marketing. just take 2-3 Lightrail station to CBD Friendly Staff, welcome gift, Free mini bar etc. All are warmest.
Amanda Cottome 于 2017年05月1日 的回复
Hey there J, Thanks so much for your review. It's fabulous to read that you enjoyed our location. The Fish Markets are often overlooked by our visitors but they are a must do if you are a seafood eater! Sorry that you found our rooms a little on the small side. Next time, check out our Junior Suite. It'll give you the extra space that you need to spread out. Cheers, Amanda Cottome General Manager

8/10 还可以

Irene,Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
靠近達令港又保有安靜氛圍的飯店
讓我們感到樂趣的Ovolo,提供很好的員工服務和親切的解說~靠近Darling Harbour 和T1都讓交通和景點變的很方便~
Awesome for free
Nice bed
Lovely street
Clear and comfortable
Amanda Cottome 于 2017年03月31日 的回复
Hey Irene! Thanks so much for sharing your experience. It's wonderful to read that you had such a great time with us. Hope to see you again real soon. Cheers, Amanda Cottome General Manager

10/10 超赞

Soo Young

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hospitality. Great staff. Room was very cozy and clean
2024 年 4 月入住 7 晚

8/10 还可以

Jacqui

满意:清洁度
2024 年 4 月入住 1 晚
Sanzita 于 2024年04月22日 的回复
Hi Jacqui,Thank you for the 4-star rating! We appreciate your feedback. If there's anything specific that we can do to improve and earn that extra star next time, please let us know. We're committed to providing the best possible experience for our guests.Kind regards,

10/10 超赞

Paul

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a lovely stay at the hotel. Great staff, small bit well appointed rooms. Breakfast was great and excellent coffee!
2024 年 4 月入住 1 晚
Sanzita G 于 2024年04月21日 的回复
Hi Paul,I'm glad to hear you enjoyed your stay at our hotel! Thank you for your kind words about our staff and rooms. We strive to provide a comfortable and welcoming experience for all our guests. It's fantastic to know that you enjoyed the breakfast and found the coffee to your liking. We look forward to welcoming you back on your next visit!Kind regards

8/10 还可以

Ute

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked the stay in this Hotel. The music on thursday evening we enjoyed very much !!!
2024 年 4 月入住 1 晚
Sanzita 于 2024年04月21日 的回复
Hi Ute,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that the music event on Thursday evening added to your enjoyment. We strive to create memorable experiences for our guests, and it's fantastic to know that our live music event was a highlight of your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!

10/10 超赞

Mark

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great place great location. Highly recommend.
2024 年 4 月入住 1 晚
Sanzita 于 2024年04月22日 的回复
Hi Mark,Thank you for the outstanding 5-star review! We're thrilled to hear that you had a fantastic experience with us and that you enjoyed our great location. Providing our guests with a convenient and enjoyable stay is always our goal, and we're delighted that we could meet your expectations.Your recommendation means the world to us, and we truly appreciate your kind words. If you ever find yourself in the area again, we would love to welcome you back for another wonderful stay.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We're here to ensure your future stays are just as enjoyable.Warm regards,

10/10 超赞

Teddy

满意:清洁度、员工和服务、住宿条件和设施
Such a unique hotel with a great staff. My room was great and bed was super comfy. I will definitely return.
2024 年 3 月入住 1 晚
SG 于 2024年04月22日 的回复
Hi Teddy,Thank you for your glowing 5-star review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing a unique and comfortable experience for our guests is what we strive for, and we're delighted that you enjoyed your room and found the bed super comfy.Your kind words about our staff mean a lot to us. We're dedicated to providing exceptional service, and we're thrilled that our team made a positive impression on you.We can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,

10/10 超赞

Shiva

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
SG 于 2024年04月22日 的回复
Hi Shiva,Thank you for the 5-star rating! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your experience remains exceptional.Kind regards,

10/10 超赞

Olivia

2024 年 4 月入住 1 晚

2/10 糟糕

Yasmin

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room the size of a shoe box. No window the air conditioner was turned off at the central control. I asked twice to be sorted A Cockroach Greeted me when I woke. Leak in the roof.. Drip drip drip…from 3am. Accommodation was depressing. I did talk to the front desk and they said all will be fixed but nothing . I really expected such a different experience. I went on reviews but I can see it wasn’t my weekend to share their similar experience. Next time I will book the big chain hotels.
Sanzita 于 2024年04月8日 的回复
Hi Yasmin,We're terribly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is incredibly valuable to us, and We want to assure you that we take it very seriously.We apologize for the inconveniences you encountered, including the issues with the room size, lack of a window, malfunctioning air conditioner, presence of a cockroach, and the leak in the roof. This is certainly not the experience we want our guests to have, and We're deeply sorry that we failed to meet your expectations.Please know that we have taken immediate action to address these issues and ensure that they are rectified. We are conducting a thorough inspection and implementing necessary measures to prevent such occurrences in the future.Your comments have been shared with our management team to ensure that we learn from this and make improvements wherever necessary. We genuinely appreciate your feedback, as it helps us to identify areas for improvement and strive to provide a better experience for all our guests.While I understand your decision to choose a different accommodation option in the future, I hope you will consider giving us another chance to regain your trust. Should you decide to return, please don't hesitate to reach out to me personally, and I will ensure that your stay exceeds your expectations.Once again, please accept my sincerest apologies for the shortcomings you experienced. Thank you for bringing them to our attention.Kind regards,

10/10 超赞

Yangmay

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a comfortable and clean base to come back to after exploring Sydney :)
2024 年 3 月入住 3 晚
Sanzita 于 2024年04月10日 的回复
Hi Yangmay,Thanks a bunch for the awesome feedback! We're thrilled to hear that our hotel served as a comfy and clean home base for your Sydney adventures. There's nothing better than coming back to a cozy spot after a day of exploring!If you ever find yourself back in Sydney, we'd love to welcome you again for another round of comfort and cleanliness.Cheers to more great travels!

10/10 超赞

Kathie,Calgary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the candy bar and the hotel felt safe
2024 年 3 月入住 2 晚
Sanzita 于 2024年04月22日 的回复
Hi kathie,Thank you for your outstanding 5-star review! We're thrilled to hear that you enjoyed our candy bar and that you felt safe during your stay. Creating a welcoming and secure environment for our guests is a top priority for us, and we're delighted that we could provide that for you.Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 超赞

Greg

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Eclectic hotel close to Darling Harbour. Lovely staff, great cafe and little surprises such as free (non alcoholic) mini bar and a lolly station in the foyer!
2024 年 3 月入住 1 晚
Sanzita 于 2024年04月22日 的回复
Hi Greg,Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay at our eclectic hotel near Darling Harbour. Providing a unique and memorable experience for our guests is what we strive for, and we're delighted that you appreciated our quirky touches like the free (non-alcoholic) mini bar and the lolly station in the foyer.We're also pleased to hear that you found our staff lovely and enjoyed our great cafe. Delivering exceptional service and amenities is important to us, and we're glad that it made your stay even more enjoyable.Your feedback means the world to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,

10/10 超赞

Luis

满意:清洁度、员工和服务、住宿条件和设施
Great location. Everything you need.
2024 年 3 月入住 2 晚
Sanzita 于 2024年04月22日 的回复
Hi Luis,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed our hotel's great location and that you found everything you needed during your stay. Providing a convenient and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations.Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 还可以

Graham J,Ourimbah

2024 年 3 月入住 1 晚
SG 于 2024年04月22日 的回复
Hi Graham J,Thank you for the 4-star rating! We appreciate your feedback. If there's anything specific that we can do to improve and earn that extra star next time, please let us know. We're committed to providing the best possible experience for our guests.Kind regards,

8/10 还可以

Margaret

满意:住宿条件和设施,员工和服务
2024 年 3 月入住 3 晚

6/10 一般

Anita

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Unique and quirky. Great location. Beds comfortable. AC was set to auto and room temp went hot then cold. Recommend ask for this setting be unlocked. Experienced noise disturbance during night-repeated mechanical knocking. Could have just been room 215.
2024 年 3 月入住 1 晚

6/10 一般

Adam

满意:住宿条件和设施,清洁度
2024 年 3 月入住 5 晚
Sanzita 于 2024年04月22日 的回复
Hi Adam,Thank you for your feedback and the 3-star rating. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd love to learn more about your stay to address any concerns you may have. Please feel free to share any specific feedback or suggestions you have so we can work towards improving our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We're here to ensure your satisfaction.Kind regards,

10/10 超赞

Wendi,Lauderdale

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location was convenient; the front desk staff was friendly; and the price reasonable.
2024 年 3 月入住 2 晚
Sanzita G 于 2024年03月25日 的回复
Hi Wendi,Thank you for sharing your experience with us! We're pleased to hear that you found our location convenient, our front desk staff friendly, and our prices reasonable. Providing excellent service and value to our guests is a top priority for us, and we're glad to know that we met your expectations in these areas. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards,

10/10 超赞

Annika

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice boutique Hotel. Excellently food for breakfast and dinner. Friendly and attentive staff.
2024 年 3 月入住 3 晚
Sanzita G 于 2024年03月26日 的回复
Hi Annika,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at our boutique hotel.We're delighted that you found our food for breakfast and dinner to be excellent. Providing delicious and satisfying meals is a priority for us, and we're glad that we met your expectations.It's also heartening to hear that our staff were friendly and attentive during your stay. We strive to provide top-notch service, and we're happy that our team made your visit memorable.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Wooly regards,

10/10 超赞

mary

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Funky vibe. Pleasant staff
2024 年 3 月入住 2 晚
Sanzita G 于 2024年03月19日 的回复
Hi Mary,Thank you for your feedback! We're thrilled to hear that you enjoyed the funky vibe of our hotel and found our staff pleasant. Providing a unique and welcoming atmosphere is important to us, and we're glad it contributed to your experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Wooly regards,

10/10 超赞

Laura

团体旅客
The staff were over-the-top, friendly, helpful.and polite. rooms are tight but beautiful. Fab on the drinks. would def recommend sraying here
2024 年 3 月入住 2 晚
Sanzita G 于 2024年03月19日 的回复
Hi Laura,Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our friendly and helpful staff, as well as our beautiful rooms and fabulous drinks. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay! Wooly Regards,

10/10 超赞

Jill

满意:住宿条件和设施,员工和服务
2024 年 3 月入住 1 晚
Sanzita G 于 2024年03月17日 的回复
Hi Jill,Thank you for your perfect rating! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon for another excellent experience.Best regards,

10/10 超赞

Lisa

2024 年 3 月入住 1 晚

8/10 还可以

Nikki

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful building. Very unique interiors. Lolly bar is a nice touch. Had a minor issue with cleanliness, but didn’t impact trip.
2024 年 3 月入住 1 晚
Sanzita G 于 2024年03月12日 的回复
Hi Nikki,Thanks a ton for sharing your experience with us! We're thrilled you enjoyed the beauty of our building and the unique interiors. And of course, who doesn't love a sweet treat from our lolly bar?We're sorry to hear about the cleanliness hiccup, though. Rest assured, we're on it! Your comfort and satisfaction are our top priorities, and we'll do everything we can to ensure it's smooth sailing next time.We're grateful for your understanding and can't wait to welcome you back for another memorable stay!Cheers,

2/10 糟糕

Matthew

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spent 4 days walking past a leaking roof with a bucket under it which had obviously overflowed multiple times as the carpet was soaked. The stench ending up wofting into rooms when they finally fixed it and put a drying fan Infront of it. Parking is a bad experience. They withheld my ticket on day 1 to get it validated overnight and then told me it only lasts 3 days and to get a new ticket and repeat the process. Room was missing the "loot bag" and the candy bar had about 3 jars on it but added more by the time we left. Novelty of the place fell flat.
2024 年 3 月入住 4 晚
Sanzita G 于 2024年03月9日 的回复
Hi Matthew,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the leaking roof in the corridor and the subsequent odor that affected your room. We understand the importance of a comfortable and pleasant environment for our guests, and we regret that we fell short in this instance.Regarding the parking situation, we apologize for any confusion or inconvenience caused. We will certainly review our procedures to ensure a smoother and more efficient experience for our guests in the future.Furthermore, we apologize for the oversight and any initial scarcity of candy bar items. We appreciate your feedback and will use it to improve our services and offerings.Your feedback is invaluable to us, and we take it seriously as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service and comfort that you deserve. Thank you for sharing your concerns with us.Kind regards,

10/10 超赞

Paige

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was great - super helpful and friendly staff, comfortable rooms and lovely little perks (such as free lollies/popcorn at anytime in reception). We used the car park across the road which was very easy (staff validate your ticket and charge back to the room). The only disappointment was that the property advertises a 24/7 gym - which is actually the local snap fitness (approx 500m away). Not a huge deal but would have expected this to be on site or in a similar vicinity to the parking options provided.
2024 年 2 月入住 4 晚
Sanzita G 于 2024年02月27日 的回复
Hi Paige,Thanks a bunch for sharing your fantastic experience with us! We're absolutely thrilled to hear that you found our hotel top-notch, from our super helpful and friendly staff to our comfy rooms and delightful little perks like free lollies and popcorn – it's all about those sweet surprises!We're delighted that you found the parking across the road a breeze – it's our goal to make things as easy as pie for our guests! And we're glad you enjoyed the convenience of having your parking charges conveniently charged back to your room.We're bummed to hear that the gym situation wasn't quite what you expected. We totally get it, and we'll make sure to review our communications to ensure everything is crystal clear for our future guests.Thanks a million for choosing to stay with us! We can't wait to welcome you back for another unforgettable stay in the future! If there's anything else you need or any other feedback you'd like to share, just give us a shout! Wooly regards,

10/10 超赞

Ponny

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing like it, elsewhere. Really enjoyed my stay,
2024 年 2 月入住 4 晚
Sanzita G 于 2024年02月27日 的回复
Hi Ponny,Thanks a bunch for your kind words! We're absolutely thrilled to hear that you had such a wonderful stay with us! Creating memorable experiences for our guests is what we're all about, and we're delighted to know that we hit the mark for you.We can't wait to welcome you back for another fantastic stay in the future! If there's anything else you need or any other feedback you'd like to share, just give us a shout! Thanks a million for choosing to stay with us!Wooly regards,

10/10 超赞

Susan,Auburn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, trendy property.
2024 年 2 月入住 2 晚
Sanzita 于 2024年02月16日 的回复
HI Susan,Thank you for your kind review! We're thrilled to hear that you found our staff to be great and our property to be trendy. Providing excellent service and a stylish atmosphere are top priorities for us, and we're glad to see that reflected in your experience.We look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you'd like us to consider for your next visit, please don't hesitate to let us know.Warm regards,

10/10 超赞

Cheryl

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
the property is really unique. I loved the architecture and how the 1888 building was converted to a modern hotel. The restaurant was 5 Star. The service was excellent. The rooms were comfortable.
2024 年 2 月入住 1 晚
Sanzita 于 2024年02月16日 的回复
Hi Cheryl,Thank you for your wonderful review! We're thrilled to hear that you found our property to be truly unique and appreciated the architectural transformation of the 1888 building into a modern hotel. Preserving the charm of the past while offering contemporary comforts is something we take great pride in.It's fantastic to know that you enjoyed the 5-star dining experience at our restaurant and that our service met your expectations. Providing excellent service is at the heart of what we do, and we're delighted that our team made your stay memorable.We're also glad to hear that you found our rooms comfortable. Guest comfort is a top priority for us, and we're pleased to see that reflected in your experience.We look forward to welcoming you back for another memorable stay. If there's anything else we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,

10/10 超赞

Susan

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great vibe Ultra friendly and helpful staff Accommodated my need for a late checkout Great food for breakfast
2024 年 2 月入住 1 晚
Sanzita 于 2024年02月16日 的回复
Hi Susan,Thank you for your glowing review! We're thrilled to hear that you enjoyed the great vibe of our property and found our staff to be ultra-friendly and helpful. Providing exceptional service and creating a welcoming atmosphere are top priorities for us, and we're delighted that our team made your stay memorable.We're also pleased that we could accommodate your need for a late checkout. We understand the importance of flexibility to ensure our guests' comfort and convenience.It's fantastic to hear that you enjoyed the breakfast offerings at our restaurant. We strive to provide delicious and satisfying options to start your day off right.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

4/10 很差

Chelsea

与家人及幼儿出行
满意:员工和服务
不满意:服务设施
The size of room is really small, and the soundproofing is terribly bad that you can hear people walking on the corridor or people open their door when you are in the room. The staffs they are very friendly and accommodating which is we appreciate that. If ask us to recommended someone to stay in this hotel, we would say no because you can find some other hotels (novetel,ibis) nearby, with the similar prices that have a better view and better size of the room. Overview of this hotel, I think they are overpriced best our experience.
2024 年 2 月入住 5 晚
Sanzita 于 2024年02月16日 的回复
Hi Chelsea,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your kind words about our friendly and accommodating staff. Providing excellent service is a top priority for us, and we're glad our team made a positive impression on you.We're sorry to hear that the size of the room and the soundproofing did not meet your expectations. We understand the importance of comfort and privacy for our guests, and we will certainly take your comments into consideration for future improvements.We understand your concerns about the value proposition of our hotel compared to nearby options. We continuously review our pricing to ensure it reflects the quality and offerings of our property, and we apologize if you felt that the experience did not match the price.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,The Woolstore 1888

10/10 超赞

Adam

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Sanzita 于 2024年02月16日 的回复
Hi Adam,You are a superstar for giving us a glowing review. Thank you and we look forward to welcoming you again. Kind regards,The Woolstore 1888

10/10 超赞

Martin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic old wool store very well done
2024 年 2 月入住 3 晚
Sanzita 于 2024年02月12日 的回复
Hi there,Thank you for your review. We hope to welcome you back again!Kind regards,The Woolstore 1888

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
A great place to stay.
2024 年 1 月入住 1 晚
Sanzita 于 2024年02月12日 的回复
Hi Matthew,Thank you for your review giving us 5/5 Thank you for acknowledging for us to be a great place to stay.Kind regards,The Woolstore 1888

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
A great place to stay.
2024 年 1 月入住 1 晚
Sanzita 于 2024年02月12日 的回复
Hi Matthew,Thank you for your 5/5 review.Kind regards,The Woolstore 1888

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施
A great place to stay.
2024 年 1 月入住 1 晚
Sanzita 于 2024年02月12日 的回复
Hi Matthew,Thank you for your valuable feedback in recognising us to be a great place to stay. We cant wait to welcome you back again. Hope to see you again. Kind regards,The Woolstore 1888

10/10 超赞

Garry,Mortdale

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautifully restored/renovated old property. It was a very nice surprise to us and it location, once you find the access through the parking station opposite takes you straight into Darling Harbours promenade, is a bigger bonus.
2024 年 2 月入住 1 晚
Sanzita 于 2024年02月13日 的回复
Hi Garry,We are absolutely delighted to receive your feedback! Thank you so much for taking the time to share your thoughts with us.It warms our hearts to hear that our beautifully restored/renovated property came as a pleasant surprise to you. We take great pride in preserving the charm and character of our establishment while ensuring it meets the modern needs and expectations of our guests.Additionally, we're thrilled that you found our location to be a bigger bonus, providing easy access to Darling Harbour's lively promenade. We couldn't agree more - it's truly a special place, and we're glad you got to experience it.Your kind words motivate us to continue striving for excellence in providing unforgettable stays for our guests. We can't wait to welcome you back for another memorable experience at The Woolstore 1888

10/10 超赞

Alex

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super Lage, sehr freundliche Angestellte, sauber, komfortables Zimmer. Für uns wars perfekt.
2024 年 1 月入住 3 晚
Sanzita 于 2024年02月13日 的回复
Hi Alex,We want to extend our heartfelt thanks for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us.It's fantastic to know that you found our location excellent and that our friendly staff, clean facilities, and comfortable rooms met your expectations.It was a pleasure making your stay perfect, and we look forward to welcoming you back soon for another great experience.Warm regards,