Hello there ,
We stayed with you this weekend . Although the overall stay was alright, I wanted to share with you the disgust of the bathroom in our room.
The toilet was not clean and there was hair in the corners of the bathroom. In my own opinion(and I am sure most peoples opinion) the bathroom should be the cleanest part of any place.
I had to do a good clean of that bathroom before I would allow my family to use it . I donot feel this is my job.
Please advise on how this can be paid back to myself as I would like to leave a review on Expedia for your hotel but I wanted to give you the opportunity first to fix things
Thank you in advance !
Camille
2025 年 7 月入住 2 晚
10/10
Really like the place. The atrium is lovely
Susan
2025 年 7 月入住 2 晚
4/10
Insane security deposit, sauna and whirlpool ate out of service, no hot water in the shower, the air conditioning doesnt work.
James
2025 年 7 月入住 1 晚
6/10
it was weathered.
Dave
2025 年 6 月入住 1 晚
8/10
The room was great, except for the air conditioning not working well, it was quite warm in the room. But the staff was wonderful and accommodating in providing a fan and they were very friendly.
Lisa
2025 年 6 月入住 2 晚
10/10
Niall
2025 年 6 月入住 1 晚
8/10
overall good expresience
Darlene
2025 年 6 月入住 1 晚
4/10
Shawn
2025 年 6 月入住 2 晚
8/10
Susana
2025 年 5 月入住 1 晚
8/10
too expensive
Sandra
2025 年 6 月入住 1 晚
6/10
Beds are comfy, AC worked in my room but hotel is in need of some serious TLC. The hallway with the water damage is terrible and the rugs aren’t much better with all the wrinkles.
Food and service were great.
Tiffany
2025 年 6 月入住 4 晚
8/10
Todd
2025 年 6 月入住 1 晚
6/10
Good location while travelling the crows nest. Older hotel services not working whirl pool sauna etc . Food in restaurant not bad good parking for trailers
Lesley
2025 年 5 月入住 1 晚
10/10
The staff was very friendly hotel was clean and comfortable
Jessye
2025 年 5 月入住 1 晚
6/10
Staff was awesome. Place is rundown needs TLC, room was very hot, AC is either dirty or plugged as it was just not putting out. Asked for a fan and one was brought pronto, should have asked the 1st night but we were bushed driving 9 hours to Taber. Restaurant food was good but painfully slow didn't get to eat much of breakfast as it took almost an hour and we had to leave it for the funeral. Bar service was good.
Tim
2025 年 5 月入住 2 晚
8/10
Bryan
2025 年 4 月入住 1 晚
8/10
The bed was very comfortable
Matt
2025 年 4 月入住 1 晚
10/10
I don’t like that a deposit of $250 has to be made.
Timothy
2025 年 4 月入住 1 晚
10/10
It was great
Franz
2025 年 1 月入住 2 晚
8/10
Could use some updating but was nice enough.
Marcy
2025 年 4 月入住 1 晚
10/10
Gregory
2025 年 3 月入住 1 晚
8/10
Loved the great breakfast included with the room
Karen
2025 年 4 月入住 1 晚
2/10
joseph
2025 年 4 月入住 1 晚
4/10
The lobby registration area stunk like dirty rugs that was being covered up with a sency or insence smell that was not pleasant. I could still smell it the next day on my jacket.
I had two room’s neither of them had heat this was apr 3rd. They gave us one space heater. No refund or reduced price was given or offered. Also I felt that a 250$ damage deposit on your card for two days is a little steep.