Dear Carrie, We are deeply troubled to read about the challenges you encountered during your recent stay. Ensuring the safety and comfort of our guests is our utmost priority, and we sincerely apologize for any concerns regarding the location and interactions with our staff. Additionally, it's disappointing to hear about the cleanliness issues you experienced in your room. Please rest assured that we take your feedback seriously and will share these matters appropriately with our team to prevent recurrence. Your feedback is invaluable to us as we continually strive to improve our services and facilities. We apologize for any inconvenience caused and hope to have the opportunity to restore your trust in the future.Sincerely,Hotel Management

Dear Daniel, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Tausha, Thank you for your review. It is nice that our hotel met most of your expectations and that you had a pleasant time. Please return, and we hope to provide you with another good stay.Sincerely,Hotel Management

Dear Rita, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed your quiet rooms. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management

Dear Thomas, We regret that we couldn't give you a better impression of our hotel and couldn't accommodate you at this time. We assure you that we don't encourage illegal activities inside or outside our premises and will look further into this matter. We are sorry that these issues compromised your plans with us and regret that you had to leave sooner than anticipated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Patricia, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Ruth, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management

Dear Georgia, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Elisabeth, We're delighted to hear that Extended Stay America met your needs during your stay. We are pleased that you found our accommodations suitable. At the same time, we're sorry for any inconvenience regarding the availability of our front desk staff and parking lot access. Your feedback is valuable to us as we strive to enhance our guests' experiences. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Emelina, Thank you for taking the time to write a review of your stay. It is concerning to see such comments, as this is far from the experience we want our guests to have. We are committed to providing our guests a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals. Thank you for your time and consideration. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Matthew, Please accept our apologies, as we never mean to disappoint our guests in any way. We regret to learn that you had to sleep in your truck due to the issues you experienced. Your comments have been shared with the front desk team and the housekeeping staff to ensure that it does not happen again. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Christina, Thank you for choosing Extended Stay America! We're thrilled that our front desk team made your stay amazing with their kindness, helpfulness, and excellent customer service. Your appreciation means a lot to us, and we'll be sure to pass on your compliments to our staff. We look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Management

Dear Patricia, We're truly touched by your heartfelt feedback. It's inspiring to hear about our team member's positive impact during your challenging time. We appreciate your kind words and will certainly recognize her dedication. Your loyalty means a lot to us, and we'll ensure we maintain the welcoming atmosphere you've come to appreciate. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Claude, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Claude, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff courteous and accommodating. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Annie, Thank you for choosing us and for taking the time to leave your comments. We appreciate you recognizing our check-in staff and team members. Every associate is integral to our service, and we thank you for praising their efforts. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback. It is nice that you had a pleasant stay. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Guest, Thank you for sharing a review of your stay. We value your feedback and apologize for the inconvenience you experienced during your stay. We understand that having a comfortable room with working amenities is essential for a pleasant visit. Your comments will be shared with our team to address these issues promptly. We aim to improve our services continually and hope that you would consider giving us another chance to provide a better experience in the future. Your satisfaction is very important to us, and we appreciate your input.Sincerely,Hotel Management

Dear Mitchell, Thank you for sharing a review of your visit. We're delighted to hear you found our hotel to be fine. While we're glad you had a decent experience with us, we understand that the surrounding area may have left a different impression. We hope the positive aspects of your stay at our hotel made up for any concerns about the site. Thank you for choosing our property.SincerelyHotel Management

Dear Ant, Thank you for reviewing our hotel. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding elevator and in-room amenities have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Romy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is already revisiting the missed areas. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management