Florence. Thank you for the feedback. Yes, we leave a lot of good spices in the cupboard so you f you want to use them and not have to pay to buy new one, you could. It’s ok if you choose not to use them. I am surprised to hear that dirt is on the bathroom floor since I was on hands and knees to clean it. We don’t even use mop afraid not getting all the dirt. As for charging of additional people, we price based on the number of people you have on the reservation. Had you put the correct number of people that will stay there, there is nothing to worry about. More people more operating cost (trash, utilities, wear and tear, consumption, washing linens, etc). And it is not fair for other Guests to pay the maximum cost for maximum number of people when they have less people, assuming that we know what maximum number is, which we don’t.!

Mellisa check in date was 19Feb. On 19Jan, we found out that the property that Mellisa booked needed maintenance and unavailable. We immediately offer her an upgrade to bigger, more bathrooms, nicer, more expensive - without additional cost; or we can cancel with full refund. Mellissa agrees - 1 month prior to her check in for the upgrade without any extra pay. it's a big property and we missed the coffee and coweb. Bad on us. as for parking, we have plenty parking and not sure why Mellisa said it's tight. Just for that piece of parking space, normally there are 3 vehicles. While Mellisa was there, there are only 2 vehicles. Each parking stall is double the parking stall of the store.