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关于蒙蒂塞洛酒店的点评

4 out of 5
蒙蒂塞洛酒店
Gen. Emilio Aguinaldo Hwy (past km 60), Barangay Kaybagal South, Tagaytay, Cavite

点评

8.6

超赞

10 分 - 超赞。58 条好评，共有 133 条点评" "
8 分 - 还可以。55 条好评，共有 133 条点评" "
6 分 - 一般。14 条好评，共有 133 条点评" "
4 分 - 很差。5 条好评，共有 133 条点评" "
2 分 - 糟糕。1 条好评，共有 133 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.8/10

住宿条件和设施

6.0/10

环保

点评

10/10 超赞

JUN

与家人及幼儿出行, 与家人出行
满意：员工和服务，清洁度
SkyRanch利用のために宿泊 プールはあまり広くは無いけれども 客数が少なかったためか利用する分には申し分なかった ホテルの前の道を挟んであるレストランがリーズナブルで楽しめた
2022 年 5 月入住 3 晚

6/10 一般

真实旅客

满意：员工和服务
Didn't have the one thing I asked for
I filtered the selection to rooms with bath tubs. I even put it in the remarks section before check in. I only found out that there's no bath tub upon entering the room. The room also reeked of bleach. Bath shampoo at gel containers won't dispense properly. Shower will only work if full pressure.
2022 年 4 月入住 1 晚

8/10 还可以

robert

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 2 月入住 1 晚

10/10 超赞

Glicerio Eugenio

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome!
2021 年 2 月入住 2 晚

8/10 还可以

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2020 年 12 月入住 1 晚
MO 于 2021年01月13日 的回复
Thank you very much for that high rating. We hope we made your stay comfortable. Looking forward to welcoming you back!

10/10 超赞

Lovely

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚
MO 于 2021年01月13日 的回复
Thank you for your great feedback, Ms. Lovely. We hope to welcome you back soon!

6/10 一般

AG，California

与家人出行
The place is quiet but breakfast buffet is terrible. Towels need to be replace. They’re already old and off white. Check in check out takes too long!
2019 年 12 月入住 1 晚

8/10 还可以

Roberta，Tampa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was advised on expedia that a room could occupy up to 3 persons. On check in, was made aware that there would be an additional fee for 3rd person. This should have been made more clear during booking.
2019 年 12 月入住 2 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
When we had problems with our room such as broken safe, metal towel holder in bathroom fell, requests for more towels, the staff responded quickly. Although the hotel lobby smelled pleasant like a spa, the corridor outside our room and inside our room smelled like sewage.The brunch options were okay, had many options, but if you did not get there early you risk not having anything to eat because they do not refill anything.One of the main reasons my family chose to stay at this hotel to attend a wedding is because they were the only Hotel who would for a fee, arrange transportation from the airport.
2019 年 11 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 2 晚
MO 于 2020年01月7日 的回复
Thank you for the high ratings you have given us. Our team is looking forward to welcoming you back again!

8/10 还可以

Francis，Tagaytay, Philippines

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Poor wifi connection but everything else is great.
2019 年 10 月入住 1 晚
MO 于 2019年11月11日 的回复
Thank you for your feedback. We truly appreciate your honest review on our wifi connection. Rest assured this has been endorsed to our service provider for checking. Nonetheless, we look forward to welcoming you back!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 2 晚
MO 于 2019年10月2日 的回复
Thank you very much for the high ratings you have given. Rest assured we will continue to provide quality service to all our guests. We look forward welcoming you back!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚
MO 于 2019年10月2日 的回复
Thank you very much for the high ratings you have given. Rest assured we will continue to provide quality service to all our guests. We look forward welcoming you back!

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
The location is good and the room, bathroom, and hotel are quite spacious. Although clean, the facilities are not quite of a higher quality and the towels were threadbare and have seen better days. The cable box looked crudely installed to the tv monitor and I had initial trouble getting a connection as was the wifi. However, service was prompt and the problems (cable connection and wifi) were fixed.
2019 年 8 月入住 1 晚
MO 于 2019年09月3日 的回复
Thank you very much for detailed feedback you have given. Rest assured, these are all taken into consideration to further improve our services and facilities. We hope to welcome you back in the future.

10/10 超赞

Rose

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a wonderful stay.
2019 年 7 月入住 2 晚
MO 于 2019年09月3日 的回复
Thank you very much for the short but wonderful feedback and rating you have given. We hope to welcome you back in the future!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
MO 于 2019年09月3日 的回复
Thank you very much for the high ratings!

8/10 还可以

Ray

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good 4 star hotel
Hotel is a good 4 star hotel. Service was good and the food is good. The weather was bad so there were not many guests.
2019 年 8 月入住 2 晚
MO 于 2019年09月3日 的回复
We are very much delighted to receive your good feedback. Rest assured, we will do our best to provide the same service and to improve on some areas needed. We hope to welcome you back in the future!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well presented. Nice pool & fitness area. Breakfast buffet had plenty of options
2019 年 7 月入住 3 晚
MO 于 2019年08月5日 的回复
Thank you for the high ratings and great feedback you had on you recent stay. Rest assured we will continue to provide high quality service. Our team is looking forward to welcoming you back in the future!

10/10 超赞

ELGIN，Zurich

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well placed location and very clean facilities.Price is good and the internet connection works great.
2019 年 7 月入住 1 晚
MO 于 2019年07月26日 的回复
Thank you for taking time in writing this positive review. Rest assured, we will continue to provide quality service for all our guests.

10/10 超赞

Maria Katherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
MO 于 2019年07月26日 的回复
Thank you very much for the high ratings you gave. We look forward to welcoming you back in the future!

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Change the towels it’s not white anymore
2019 年 7 月入住 1 晚
MO 于 2019年07月26日 的回复
Thank you for taking time in writing this review. We have noted your request for towels and rest assured we will take action on a timely manner.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 7 月入住 2 晚
MO 于 2019年07月26日 的回复
Thank you for the ratings you gave us. We look forward to welcoming you back in the future!

6/10 一般

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Not enough trash cans in the room. Pool is full of bugs, very dirty.
2019 年 7 月入住 1 晚
MO 于 2019年07月4日 的回复
Thank you for taking time writing this review. Please be advised that we do provide 2 trash cans in rooms that are good for 2 persons. We are sorry for experiencing bugs in the pool area. The swimming pool is usually clean however due to weather these past two months, bugs are usually all over the place. Rest assured, we will look into this matter and will serve you better if given a chance. Hoping to welcoming you back in the future.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the quietness and not too crowded. We did have to ask about updating the wifi but it got resolved quickly.
2019 年 6 月入住 1 晚
MO 于 2019年07月2日 的回复
Thank you for taking time in writing this review. We are glad you enjoyed the tranquility of the place. We look forward welcoming you back!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
MO 于 2019年07月2日 的回复
Thank you for the high ratings. Looking forward welcoming you back on your future stay!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was good and the staff responded quickly if there's any requests.
2019 年 6 月入住 2 晚
MO 于 2019年07月2日 的回复
Thank you the positive review. We are very much delighted that we were able to provide service efficiently. Our team is looking forward to welcoming you back in the future!

8/10 还可以

Jenny

与配偶出行
满意：住宿条件和设施，员工和服务
Not flexible in check out. We called the front desk to request a bit late check out but the receptionist said its not allowed. They should not put that late check out can be requested to the front desk if it's not allowed
2019 年 6 月入住 1 晚
MO 于 2019年06月24日 的回复
Dear M/M Jenny, Thank you for taking time to write this review. We truly understand your concern regarding the late check-out request. However, as much as we would like to accommodate these requests, we would also need to consider the availability of the rooms before confirming. On your case, the front desk wasn't able to grant your request because there was an incoming guest to occupy the room and we need to give ample time for the housekeeping personnel to make sure the room is well cleaned before the arrival of the next guest. We hope for your understanding on the matter. Looking forward to welcoming you back in the future!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The showerhead could not be set. It keeps moving. Otherwise the room was great. We had a couple of hiccups but the maintenance bresponse was timely.
2019 年 6 月入住 3 晚
PQR 于 2019年06月18日 的回复
Dear Valued Guest, Thank you for those kind words and for giving us a perfect rating despite the hiccups you have encountered. We will look forward in welcoming you again!

4/10 很差

真实旅客

与家人出行
不满意：住宿条件和设施，服务设施
No uniqness. Pls train your staff at the front desk to learn how to read what was in the mail from expedia. Don t argue.
2019 年 6 月入住 1 晚
PQR 于 2019年06月18日 的回复
Dear Valued Guest, Thank you for giving time in writing us a review. Noted on your concerns, rest assured that we'll correct our staff to prevent the same incident in happening again. We hope that you will still give us a chance in the future.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Still one of the best hotels to stay in Tagaytay: Why? 1. Along the main road but maintains a private and quiet setting 2. Spacious parking, a blessing since this area has hotels with limited spaces 3. Nice smelling, clean rooms 4. Good breakfast buffet with lots of options 5. Well-trained staff 6. Warm pool! 7. Access for PWD is available Second time and will be back for the next. Book via Expedia, better value here. 😊
2019 年 6 月入住 1 晚
PQR 于 2019年06月14日 的回复
Dear Valued Guest, Thank you for those kind words. We will surely look forward in welcoming you again!

8/10 还可以

jLyA，Quezon City

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
old aircons and controls
2019 年 6 月入住 1 晚
PQR 于 2019年06月13日 的回复
Dear jLyA, Thank you for the feedback. We will look forward in welcoming you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff were very helpful! I had problems with storing my expressed breastmilk in other local hotels the pas few months, but here they gladly stored it for me in their freezer, together with my ice packs! Bed was very comfy too! Even though we did Not get a lake view room, the experience was nice!
2019 年 6 月入住 1 晚
PQR 于 2019年06月13日 的回复
Dear Valued Guest, Thank you for those kind words. We will look forward in welcoming you again!

10/10 超赞

Jong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing!
My family and I loved our stay at Hotel Monticello! Starting from the very quick and friendly check-in procedure, we knew that we made the right choice by booking here. The complimentary breakfast was amazing! Not too much that you can't decide what to eat; nor too little. The breakfast was absolutely satisfying There is also ample parking on the premises. All in all, my family set out to have a nice vacation and we ended up with a great one! We will definitely be back.
2019 年 6 月入住 1 晚
PQR 于 2019年06月7日 的回复
Dear Jong, Thank you for those kind words and for giving us a perfect rating. We will look forward in welcoming you again!

8/10 还可以

Syan

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff are friendly and accommodating. Hotel cleanliness and basic amenities are good.
2019 年 5 月入住 1 晚
PQR 于 2019年06月4日 的回复
Dear Syan, Thank you for those kind words. We will be looking forward in welcoming you again!

8/10 还可以

Meletina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Kids enjoyed the heated poolq
2019 年 5 月入住 1 晚
PQR 于 2019年05月21日 的回复
Dear Meletina, Thank you for those kind words. We will look forward in welcoming you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
PQR 于 2019年05月15日 的回复
Dear Valued Guest, We are delighted that you have given us a perfect rating. We look forward in welcoming you again!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff very courtous and accomodating. Very pleasant experience at check in
2019 年 5 月入住 1 晚
PQR 于 2019年05月13日 的回复
Dear Valued Guest, Thank you for those kind words. We look forward in welcoming you again!

6/10 一般

真实旅客

团体旅客
满意：住宿条件和设施，清洁度
Big, clean room, nice pool, but staff not so helpful. They cannot provide much information, and when booking transport through them they would give an exorbitant price initially before reducing the cost when I seemed reluctant.
2019 年 4 月入住 3 晚
PQR 于 2019年05月10日 的回复
Dear Valued Guest, Thank you for those kind words. Your comment regarding the transportation rates are noted, rest assured that our team will find ways how to improve it for the satisfaction of all our guests. We look forward in welcoming you again!

10/10 超赞

Katcath

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family
As a family, we really enjoyed our stay.
2019 年 5 月入住 1 晚
PQR 于 2019年05月8日 的回复
Dear Katcath, Thank you for those kind words. We look forward in welcoming you again!

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 3 晚
PQR 于 2019年05月2日 的回复
Dear Jennifer, Thank you for giving us a perfect rating! We will be looking forward in welcoming you again here at Hotel Monticello.

8/10 还可以

Mikrenn，Tokyo

团体旅客
满意：员工和服务，清洁度
It's a nice place to stay even though you won't have a good view of the Taal volcano but usually when I stay at hotels I'm usually exhausted from the day's activities and won't even bother to admire views from the outside. The room that I stayed in is a double bed non-smoking and the room is well kept the beds are quite comfortable. The bathroom needs an improvement, its door is a sliding type with only rails at the top, you'll get the picture on how's the outcome of that. Shower is not user-friendly. Overall the staff are attentive and friendly.
2019 年 3 月入住 2 晚
PQR 于 2019年05月1日 的回复
Dear Mikrenn, Thank you for those kind words. We look forward in welcoming you again!

4/10 很差

JeffB，Meriden, CT

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Noise in lobby and conference area was LOUD til almost 2 am even after called front desk because couldn’t sleep. They were changing for events and so noisy. Restaurant small, no bar, no view.
2019 年 3 月入住 1 晚
PQR 于 2019年03月28日 的回复
Dear JeffB, We highly appreciate your feedback. We apologize as it was unfortunate that the noise coming from the lobby and function room/s made your stay unpleasant. rest assured that our team will work on ways how to minimize such noises to ensure every guests satisfaction. Hoping that you will still give Hotel Monticello a chance in the near future. Thank you!

10/10 超赞

B.Henson，TX

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, cleanliness, good service. Location.
2019 年 2 月入住 2 晚
PQR 于 2019年02月21日 的回复
Dear B. Henson, Thank you for those kind words. We'll be looking forward in welcoming you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quiet and safe place to stay
Clean hotel and safe area. Nice lobby. My room is quiet and has a nice balcony with a nice view. Manager is accommodating for room request. Wifi is strong in the room. Breakfast offerings can be improved
2019 年 2 月入住 2 晚
PQR 于 2019年02月19日 的回复
Dear Guest, Thank you for those kind words. We'll be looking forward in welcoming you again!

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Food are salty and upon checking the front desk was arguing that my reservation don’t have free breakfast.
2019 年 1 月入住 1 晚
PQR 于 2019年01月18日 的回复
It is unfortunate that you experienced such on your most recent stay. Rest assured that this will be rectified asap for guest's satisfaction. We hope that you will still give as a chance in the future. Thank you!

6/10 一般

Pauline，Australia

不满意：住宿条件和设施
Hotel near Tagaytay city, however, the soap and shampoo containers were half-broken and the bathroom door is always stuck and hard to open and close.
2018 年 12 月入住 2 晚
PQR 于 2019年01月10日 的回复
Dear Pauline, We highly appreciate your feedback. You comments are noted, rest assured that we'll rectify the bathroom door and shampoo containers asap.

10/10 超赞

graham

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
it was all i wanted and expected - quiet, peaceful, big, relaxing... better if there was shuttle bus to/fro the malls as it would help in travelling..
2018 年 12 月入住 2 晚
PQR 于 2018年12月29日 的回复
Dear Graham, Thank you for those kind words. We'll be looking forward in welcoming you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable and quiet hotel. Close to Lake Taal.
2018 年 12 月入住 4 晚
PQR 于 2018年12月29日 的回复
Dear Guest, Thank you for those kind words. We'll be looking forward in welcoming you again!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love the facility. Its nice and clean. The staff are very accommodating and were able to grant our rquest right away.
2018 年 11 月入住 1 晚
PQR 于 2018年11月16日 的回复
Dear Guest, We highly appreciate your feedback regarding your most recent stay with us. Looking forward in welcoming you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚
PQR 于 2018年11月4日 的回复
Thank you for staying with us!