套房, 2 间卧室 (Tagaytay) | 客房景观

关于塔尔维斯塔酒店的点评

4 out of 5
塔尔维斯塔酒店
Kilometer 60, Aguinaldo Highway, Tagaytay, Cavite

点评

8.2

很好

10 分 - 超赞。298 条好评,共有 698 条点评" "
8 分 - 还可以。249 条好评,共有 698 条点评" "
6 分 - 一般。90 条好评,共有 698 条点评" "
4 分 - 很差。37 条好评,共有 698 条点评" "
2 分 - 糟糕。24 条好评,共有 698 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Cheng Yu

2022 年 5 月入住 1 晚
Taal Vista Hotel 于 2022年05月14日 的回复
We are thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Thank you very much for the review and we would be more than happy to welcome you back home soon!

10/10 超赞

WeiLing

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚
Richard 于 2018年10月26日 的回复
Thanks WeiLing

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic view
The hotel is located at an excellent location, with fantastic views of the Taal Lake and the volcano. The food in the restaurant is great, and the service is generally very good. The nearby area also has many nice places to eat, but they mostly require a little bit of walk. Due to the much cooler weather up there than that in Manila, people flock into the area for the weekends, but that also means the pool may be a bit too cold to enjoy a swim… Overall, I would say it was a very nice stay experience.
2018 年 2 月入住 5 晚

4/10 很差

Tsung Tang

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
soundproof and service need a notch up
checked in after a hike to volcano Taal with some colleagues. The room is connected to an adjacent room and thus soundproof is not good as I could hear anything happening next door, particularly a noisy kid crying for everything. I went to ask for assistance. after some negotiation, I settled for an accessible room with two beds for myself and no bathtub. as it is still connecting to another room but the receptionist promised no one would move in since it was quite late already. unfortunately, after a short walk before dinner, I found the same thing happening again. sick of keeping changing room, I just asked for a pair of ear plugs to get through the night, the receptionist denied with some sort of contempt on her face and told me she would ask the next door guests to tune down the voice. after a poor quality night, i went to have breakfast. right after took some food to my table, a waitress approached me and asked me to better dress as I was wearing a sleeveless T-shirt (am I on holiday?). although I was offered with their clothes. for hygiene sake, I went back to my room to change (by the way, a small piece of notice indeed hung in the cabinet requiring a dress code in restaurant and bar). in a couple of minutes, I went back to the restaurant and found my table was cleaned. a funny hotel to say the least.

10/10 超赞

Annyee,台北

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很舒服的飯店
非常舒服的飯店 如果你住的是有火山的景觀房 可以舒服的在房間欣賞 不然也可以在飯店後面的草坪觀賞

10/10 超赞

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The taal vista hotel was very nice. The view, the staff, close to shopping center and amusement park. I really liked the live music at our table everyday. This review is from sir Michael.
2024 年 4 月入住 3 晚
Ramon Makilan General Manager 于 2024年04月19日 的回复
Dear Michael,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Mark

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place was my childhood place to go to. Lots of good memories when my uncle and aunt used to bring us here every summer. Still amazing view and friendly staff.
2024 年 3 月入住 1 晚
Ramon Makilan General Manager 于 2024年04月2日 的回复
Dear Mark, Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Robert,Toronto

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely amazing experience. You can book a lake view or mountain view room. I recommend lake view so you can see the volcano.
2024 年 2 月入住 2 晚
Ramon Makilan General Manager 于 2024年03月4日 的回复
Dear Robert,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Loida

2024 年 2 月入住 1 晚
Ramon Makilan General Manager 于 2024年03月21日 的回复
Dear Loida,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

LILIBETH

The view was fantastic! Room needs updating!
2024 年 2 月入住 1 晚
Ramon Makilan General Manager 于 2024年02月27日 的回复
Dear Lilibeth,Thank you very much for the excellent feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

8/10 还可以

Miguel Francisco,Winnipeg

满意:清洁度、员工和服务、住宿条件和设施
Rooms look like they need an upgrade but overall stay was good.
2024 年 2 月入住 2 晚
Ramon Makilan General Manager 于 2024年02月26日 的回复
Dear Miguel Francisco,Thank you very much for the good feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Leonard

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Ramon Makilan General Manager 于 2024年02月19日 的回复
Dear Leonard,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

4/10 很差

Mary Jo

与家人出行
不满意:住宿条件和设施,服务设施
Our stay was not relaxing due to a lot of fixing and maintenance to be done in our Ridge Rooms. PROS: -awesome view of Taal lake -breakfast offers good variety of food -Bayanihan singers serenade during breakfast -Lounge singer entertains during dinner -restaurant staff are friendly CONS: -inroom aircon dripping -towels old, discolored, and scratchy -room chairs are rickety -safe was not functional -towel rack fell when trying to hang a towel -blackout drape fell when trying to pull-up -room terrace with overgrown foliage -room door alarm broken, kept alarming; we ended up using adjacent room door for access -hallway leading to the Ridge Rooms were long, windowless, and cavelike
2024 年 1 月入住 2 晚
Ramon Makilan General Manager 于 2024年02月13日 的回复
Dear Mary Jo,We appreciate you sharing your feedback about your recent stay at Taal Vista Hotel. We apologize for the inconvenience you experienced during your time with us. Providing a comfortable and enjoyable stay for all our guests is our top priority, and we regret falling short of your expectations. Rest assured, we take your concerns seriously, and we will address them promptly to prevent similar occurrences in the future. We value your feedback and hope to have the opportunity to regain your trust in Taal Vista Hotel.Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Seigfred,Dewitt

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stunning View of Taal Volcano
2024 年 2 月入住 2 晚
Ramon Makilan General Manager 于 2024年02月8日 的回复
Dear Seigfred,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

4/10 很差

Mary Jo

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Ramon Makilan General Manager 于 2024年02月7日 的回复
Dear Mary,Thank you for taking the time to rate your stay at Taal Vista Hotel!Have a great day ahead and we hope to serve you again in near future.

4/10 很差

Annaliza

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Our room smells like an old house. Water is leaking at the ceiling of the dining area.
2024 年 1 月入住 1 晚
Ramon Makilan General Manager 于 2024年01月30日 的回复
Dear Annaliza,We appreciate you sharing your feedback about your recent stay at Taal Vista Hotel. We apologize for the inconvenience you experienced during your time with us. Providing a comfortable and enjoyable stay for all our guests is our top priority, and we regret falling short of your expectations. Rest assured, we take your concerns seriously, and we will address them promptly to prevent similar occurrences in the future. We value your feedback and hope to have the opportunity to regain your trust in Taal Vista Hotel.Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Keiichiro

2024 年 1 月入住 1 晚
Ramon Makilan General Manager 于 2024年01月23日 的回复
Dear Keiichiro,Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you had a wonderful experience and that Taal Vista Hotel met your expectations. We strive to provide exceptional service, and it's truly rewarding to know that we succeeded in making your stay memorable. We appreciate your kind words and look forward to welcoming you back in the future.Sincerely,Ramon MakilanGeneral Manager

8/10 还可以

Desiree

满意:清洁度
2024 年 1 月入住 2 晚
Ramon Makilan General Manager 于 2024年02月13日 的回复
Dear Desiree,Thank you very much for the good feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

REGINALD,LOS ANGELES

2023 年 12 月入住 2 晚
Ramon Makilan General Manager 于 2024年02月13日 的回复
Dear Reginald,Thank you very much for the excellent feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

6/10 一般

Adeline

与家人出行
Bathroom needs updating
2024 年 1 月入住 1 晚
Ramon Makilan General Manager 于 2024年01月22日 的回复
Dear Adeline,Thank you for bringing your concern to our attention. We apologize for any inconveniences you encountered during your stay at Taal Vista Hotel. Your feedback helps us identify areas where we can improve, and we are committed to addressing the issue you mentioned. We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely yours,Ramon MakilanGeneral Manager

8/10 还可以

Pete

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Ramon Makilan General Manager 于 2024年01月15日 的回复
Dear Pete,Thank you very much for the good feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Lawrence

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Ramon Makilan General Manager 于 2024年01月15日 的回复
Dear Lawrence,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Cherrie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
TAAL VISTA HOTEL
The hotel was clean, there’s security, bfast is delicious, rooms are spacious. Love it
2023 年 12 月入住 1 晚
Ramon Makilan General Manager 于 2024年01月5日 的回复
Dear Cherrie,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Elijah

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月13日 的回复
Dear Elijah,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Ivy

满意:清洁度、员工和服务、住宿条件和设施
Pricey but worth it
2023 年 12 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月13日 的回复
Dear Ivy,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

6/10 一般

James

商务旅客
Not good
2023 年 12 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月7日 的回复
Dear James,Thank you for taking the time to review your stay at Taal Vista Hotel!Your feedback is valuable to us, as we continue to strive in improving our service to our guests.Sincerely,Ramonito Makilan General Manager

10/10 超赞

Sean

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice view. Excellent service.
2023 年 12 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月7日 的回复
Dear Sean,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

6/10 一般

Roger

与配偶出行
满意:员工和服务
Staff was excellent. Cracked bathroom sink. Dirty windows. Secondary door latch lock broken off and missing. Limited drink selection in lounge. Breakfast buffet was good. Sliding bathroom door would not close.
2023 年 11 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月4日 的回复
Dear Roger,Thank you for bringing your concern to our attention. We apologize for any inconveniences you encountered during your stay at Taal Vista Hotel. Your feedback helps us identify areas where we can improve, and we are committed to addressing the issue you mentioned. We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely yours,Ramon MakilanGeneral Manager

8/10 还可以

Merlin Eldine

满意:服务设施
Good hotel
2023 年 11 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月4日 的回复
Dear Merlin Eldine,Thank you very much for the good feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Naoki

2023 年 11 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月4日 的回复
Dear Naoki,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

8/10 还可以

Joselito

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月4日 的回复
Dear Joselito,Thank you very much for the good feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

4/10 很差

真实旅客

与家人出行
不满意:员工和服务,清洁度
2023 年 10 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月4日 的回复
Dear Guest,On behalf of the team at Taal Vista Hotel, I would like to thank you for staying with us. We would like to assure you that moving forward, we will exert all efforts to make your stay satisfactory. It is our pleasure to take care of you during your visit and we thank you for your compliments on the team. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Kind regards,Ramon MakilanGeneral Manager

10/10 超赞

Diane

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Ramon Makilan General Manager 于 2023年12月4日 的回复
Dear Diane,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Young sun

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
숙소와 주변환경, young sun
숙소도 깨끗하였고, 직원들도 친절하고, 무엇보다 조경과 나무들이 좋았습니다.
2023 年 9 月入住 1 晚
Ramon Makilan General Manager 于 2023年10月6日 的回复
Dear Young Sun,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

4/10 很差

Jesse

团体旅客
不满意:服务设施
Property was beautiful. Control over making our stay was horrible. We opted to upgrade to the Batangas Suite which was an 8000pesos upgrade, only to subjected to horrible housekeeping noises while we were getting out 5000pesos massages, literally a 13000pesos day that went down the drain. The management offered to have us transferred (total inconvenience) to another room. Upgrade waived, and i still had to pay for the massage we DID not enjoy even after 4complaints to the Front Desk of the noise!!! Later we were given 2000pesos off the massage. In retrospect, we should have just stayed in the original booked room. It was much quieter. The F&B Staff led by Anthony and a lead waitress named with Bernadette were amazing!!!!!!!!!! I’d probably stay there again, maybe my stay was just one of those nights.
2023 年 9 月入住 2 晚
Ramon Makilan General Manager 于 2023年09月23日 的回复
Dear Jesse,Thank you for bringing your concerns to our attention. We apologize for any inconveniences you encountered during your stay at Taal Vista Hotel. Your feedback helps us identify areas where we can improve, and we are committed to addressing the issues you mentioned. We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

RICHARD

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A view like no other😁
Awesome!!!
2023 年 9 月入住 1 晚
Ramon Makilan General Manager 于 2023年09月12日 的回复
Dear Richard,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Angelina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The view was magnificent. Staff were courteous and nice. Improvement on the hotel’s in room dining menu, delivery and set up will probably help the hotel move to a five star status.
2023 年 8 月入住 1 晚
Ramon Makilan General Manager 于 2023年09月12日 的回复
Dear Angelina,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

6/10 一般

FRITZIE

与家人及幼儿出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Second time to stay here, 1st time was 12 yrs ago and it’s not the same as it was.The lights of the rooms were very dim. The hotel most especially the rooms were outdated. Everything is old.The good side was the staffs are kind and very helpful
2023 年 8 月入住 1 晚
Ramon Makilan General Manager 于 2023年08月11日 的回复
Dear Fritzie,Thank you for taking the time to review your stay at Taal Vista Hotel!Your feedback is valuable to us, as we continue to strive in improving our service to our guests.Rest assured that we will be taking the necessary measures to improve the things that you have mentioned. We hope to reach out to you and discuss the concerns personally. Sincerely,Ramonito Makilan General Manager

6/10 一般

Kimberly

2023 年 7 月入住 2 晚
Ramon Makilan General Manager 于 2023年08月11日 的回复
Dear Kimberly,Thank you for taking the time to rate your stay at Taal Vista Hotel!Have a great day ahead and we hope to serve you again in near future.

10/10 超赞

Gary

满意:清洁度、员工和服务、住宿条件和设施
Very busy restaurant
2023 年 7 月入住 2 晚
Ramon Makilan General Manager 于 2023年07月13日 的回复
Dear Gary,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

8/10 还可以

catherine B.

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay.
2023 年 7 月入住 1 晚
Ramon Makilan General Manager 于 2023年07月13日 的回复
Dear Catherine,Thank you very much for the good feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

8/10 还可以

Katherine

2023 年 7 月入住 2 晚
Ramon Makilan General Manager 于 2023年07月13日 的回复
Dear Katherine,Thank you very much for the good feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

10/10 超赞

Teodoro

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice place, staffs are friendly and very hospitable.
2023 年 6 月入住 2 晚
Ramon Makilan General Manager 于 2023年06月23日 的回复
Dear Teodoro,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

2/10 糟糕

Raymond

满意:住宿条件和设施,清洁度
不满意:员工和服务
My camera was stolen and my car's transmission was broken while d valet is trying to move my car. He did not step on d brake And broke d change gear box
2023 年 6 月入住 2 晚
Ramon Makilan General Manager 于 2023年06月23日 的回复
Dear Raymond,Thank you for taking the time to review your stay at Taal Vista Hotel!We truly value the opinion of our guests and we do apologize for the inconvenience that this has caused you. We have addressed the issue and rest assured your feedback will be reviewed by the management. Certainly, all of our guests' feedback is vital to our efforts to improve, so thank you very much for sharing your experience with us.We hope to serve you again in near future.Sincerely,Ramonito Makilan General Manager

4/10 很差

Glenn

2023 年 6 月入住 1 晚
Ramon Makilan General Manager 于 2023年07月13日 的回复
Dear Glenn,Thank you for taking the time to rate your stay at Taal Vista Hotel!Have a great day ahead and we hope to serve you again in near future.

10/10 超赞

Maria Teresa

与家人出行
满意:住宿条件和设施,员工和服务
Good customer service.
2023 年 6 月入住 1 晚
Ramon Makilan General Manager 于 2023年06月6日 的回复
Dear,Thank you very much for the excellent feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

6/10 一般

Raymond

满意:清洁度、员工和服务、客房舒适度
Volcano views
It was a good stay. Views of the Taal volcano were good. The breakfast buffet was good it had something for everyone.
View of volcano from my room.
2023 年 5 月入住 4 晚
Ramon Makilan General Manager 于 2023年06月6日 的回复
Dear Raymond,Thank you very much for the good feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

8/10 还可以

Raul

满意:清洁度、员工和服务、客房舒适度
2023 年 6 月入住 1 晚
Ramon Makilan General Manager 于 2023年06月6日 的回复
Dear Raul,Thank you very much for the good feedback about your stay at Taal Vista Hotel!We are all very thrilled to see your positive ratings; it only confirms that you have enjoyed your overall experience that will certainly encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager

4/10 很差

Meljorie,Colton

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Overall the place is dirty. Bedsheets and towels are old and not clean white. The bathroom is dirty soap scums and hard water deposits on the walls. tile grout are dirty. Noisy staff in the hallways. Banging noise like there's construction going on. The meeting rooms has old and torn carpet. Glass Windows are dirty.
2023 年 5 月入住 2 晚
Ramon Makilan General Manager 于 2023年06月6日 的回复
Dear Meljorie,On behalf of the team at Taal Vista Hotel, I would like to thank you for staying with us. We are writing to sincerely apologize for the unfortunate inconveniences during your stay. We fully understand the feedback you shared with us – place is dirty, bedsheets and towels are old, the bathroom has dirty soap scums and hard water deposits on the walls, tile grout are dirty, noisy staff in the hallways, the meeting rooms has old and torn carpet, glass windows are dirty.We would like to assure you that, moving forward, process improvements by our Housekeeping Team and our Engineering Team will be done to avoid similar incidents and ensure that rooms are in perfect condition before any check-ins. With regards to the noisy staff in the hallways, our Human Resources Team has taken necessary steps to revisit and strengthen skills training. We have also reiterated to our team members the importance of making a guest happy during their visit.Again, our sincere apologies.We hope we can redeem ourselves in your next stay at Taal Vista Hotel. Sincerely yours,Ramon MakilanGeneral Manager

10/10 超赞

Teresita

与家人出行
We have wonderful experìences. Picture perfect of Taal volcano, good food, friendly and helpful staff. Highly recommemded.
2023 年 5 月入住 3 晚
Ramon Makilan General Manager 于 2023年06月2日 的回复
Dear Teresita,Thank you very much for the excellent feedback about your recent stay at Taal Vista Hotel!We are delighted to see your positive ratings; it only confirms that you have enjoyed your overall experience, which will encourage other readers to stay with us. Once again, thank you for the review and we would be more than happy to welcome you back home soon! Sincerely,Ramon MakilanGeneral Manager