2/10 糟糕
Mohammad
2025 年 10 月 4 日
不满意：员工和服务、服务设施、住宿条件和设施
I arrived at the room and the floor was wet with a strong bleach smell.Managed to get the room changed and the new room door would not open.Had to go up and down the elevator around 3 times to sort the issue.Finally started to work. Entered and one of the lights did not work, the shaving mirror was hanging off the wall.The door to the balcony also had loose screws and I could hear the traffic outside as well as ppl in the hallway.Slippers were not provided and the TV had NO features to watch any apps. So far it seemed more like a 3* hotel. The breakfast was ok and the view was good.HOWEVER THE WORST WAS YET TO COME.I returned to the hotel to collect my bag and check out. I had a ferry booked and had plenty of time to spare. However, the room lock completely failed. I proceeded to go up and down the elevator around 5 times to fix the issue as they did not believe there was a problem. After the issue was identified, they brought numerous technicians and it took over an hour to get back into the room. By this time there ferry had left and I missed all my connections. They did absolutely nothing to compensate for the delays or travel and left me completely out of pocket. I had to stay another night in Tangier, they said they would look into giving me a free room. Once again the customer service failed. They said all the rooms were taken.Which was a lie as I checked booking sites. Many better hotels in Tangier, even 3*.They even said manager was on holiday on wkends
Mohammad
2025 年 10 月入住 1 晚
