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西方最佳鄉村酒店的評價

2.5 out of 5
西方最佳鄉村酒店
27706 Jefferson Avenue, Temecula, CA

評價

8.0

很好

10 分評分，優異；1002 則評價中有 431 則" "
8 分評分，不錯；1002 則評價中有 316 則" "
6 分評分，一般；1002 則評價中有 130 則" "
4 分評分，欠佳；1002 則評價中有 57 則" "
2 分評分，很差；1002 則評價中有 68 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Sunny

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
免費早餐佳，免費網路快，服務態度好。
於 2019 年 8 月住了 1 晚

10/10 優異

xiuqiong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
feel great

10/10 優異

Zhao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店干净舒适，早餐稍微有点简单

8/10 不錯

Stacia (Columbus)

Loud traffic in the morning. Well maintained area and nice front desk staff.
於 2024 年 5 月住了 1 晚
Neal B. 於 2024年5月10日的回應
Dear Stacia,Thank you for your review on your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve in every way. I appreciate your comments about your experience during your stay. We apologize that your experience was not a positive one, as our main priority is to be able to offer a comfortable and well-maintained atmosphere. We will take this feedback into consideration and hope that you will be willing to give us a chance to turn your experience around.

10/10 優異

Karen

商務旅客
讚好：整潔度、職員與服務和住宿狀況
So clean, you can smell it! My room had a Keurig coffee maker, refrigerator, comfortable bed with lots of pillows, hairdryer, iron, and other amenities. I don’t recommend that you attempt a late check out however, the woman manning the front desk was very terse.
於 2024 年 4 月住了 4 晚
Neal B 於 2024年5月8日的回應
Dear Karen,Thank you for the lovely feedback! We are delighted you enjoyed your stay and hope to see you again soon! Take care!

8/10 不錯

Howard

伴侶同遊, 商務旅客
讚好：整潔度
We arrive after dinner and a car drove thru the parking lot and harassed women on the site
於 2024 年 5 月住了 2 晚
Neal B 於 2024年5月8日的回應
Howard,Thank you! We appreciate the feedback and thank you!

4/10 欠佳

Alex

家人同遊
讚好：職員與服務
不滿：設施服務
The fact that you can hear everyone’s plumbing all night was a huge problem. It was so noisy you could t sleep. For the price it was a total rip off. Couldn’t believe the price we paid
於 2024 年 4 月住了 1 晚
Neal B. 於 2024年5月3日的回應
Dear Alex,Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

10/10 優異

Angelika

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe staff very friendly very convenient parking Love coming back it’s very quiet
於 2024 年 4 月住了 1 晚
Neal B. 於 2024年4月29日的回應
Dear Angelika,Thank You! We are thrilled you enjoyed your stay and hope to see you again soon!

8/10 不錯

Diana

家人同遊, 伴侶同遊
讚好：整潔度和職員與服務
Clean.
於 2024 年 4 月住了 1 晚
Best Western Team 於 2024年4月28日的回應
Dear Diana,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 9516767378.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal BhaktaGeneral ManagerBest Western Country Inn

8/10 不錯

Amber

家人同遊
讚好：整潔度和職員與服務
Basic hotel. Clean, friendly but pricey. Breakfast included is a plus!
於 2024 年 4 月住了 1 晚
Best Western Team 於 2024年4月28日的回應
Dear Amber,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Neal BhaktaGeneral ManagerBest Western Country Inn

10/10 優異

Aaron

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love how clean it is! When I stay at hotels/motels, I do my own cleaning and wiping. I know how clean the room is by how much dirt I find on the disinfectant wipe. I’ve been some places where it has taken me an hour to make sure a table or chair that I know I’ll be using often is fully clean without dirt. At this Best Western, these items are always clean!
於 2024 年 4 月住了 4 晚
Neal B 於 2024年4月27日的回應
Dear Aaron,Thank You! We are delighted you enjoyed your stay with us and are thrilled you enjoyed the cleanliness of our rooms! We hope to see you again soon!

10/10 優異

Aaron

讚好：整潔度和設施服務
The property is clean! That is why I try to stay there when I need to go there. And Dorese Stackhouse, the receptionist/manager is always friendly and professional.
於 2024 年 4 月住了 1 晚
Neal B 於 2024年4月27日的回應
Dear Aaron,Thank You! We are thrilled you enjoyed your stay with us and hope to see you again soon!

2/10 很差

Leanne

於 2024 年 4 月住了 1 晚
Neal B 於 2024年5月13日的回應
Dear Leanne,Thank you for taking the time to provide us feedback. Please accept my sincere apologies that we did not exceed your expectations during your most recent stay. I would love the opportunity to discuss your stay personally and regain your confidence into our services. I do hope we get to welcome you back.

10/10 優異

Aaron

於 2024 年 4 月住了 6 晚
Neal B. 於 2024年5月10日的回應
Aaron,Thank You! We are glad you enjoyed your stay and hope to see you again soon!

10/10 優異

Loren

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Neal B 於 2024年4月15日的回應
Dear Loren,Thank you! We are happy to hear you enjoyed your stay and hope to see you again soon!

6/10 一般

Graciela

家人同遊, 親子同遊
讚好：職員與服務
Hotel was average. The pictures make the property seem much nicer. One thing I didn’t like are the walls in the rooms. You can hear everything. It also smelled like weed. But we were probably just unlucky and had those kinds of neighbors. Lady at the front desk was very friendly though!
於 2024 年 4 月住了 3 晚
Neal B 於 2024年4月8日的回應
Dear Graciela,Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

10/10 優異

Fredy E

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
For the price it’s nice and comfortable
於 2024 年 4 月住了 1 晚
Neal B. 於 2024年4月6日的回應
Dear Fredy,Thank You! We are glad you enjoyed your stay and hope to see you again soon!

6/10 一般

GIULIANA

伴侶同遊
不滿：設施服務和住宿狀況
It was okay. The room was okay. The website and pictures were misleading on how clean it looked. There were red spots on the bathroom walls hair on the ceiling no hand soap provided. I didn’t like that it was right next to a busy road since the hotel rooms are on the outside. The microwave didn’t work properly. So I won’t be staying here again. Thank you
於 2024 年 3 月住了 2 晚
Neal B 於 2024年4月3日的回應
Dear Giuliana,Please allow me to apologize that we fell short of your expectations. We typically do a much better job of meeting and exceeding the needs of our guests, and I regret that this was not your experience. I would welcome the opportunity to impress you in the future, and sincerely hope that you will consider giving us another chance.

6/10 一般

Hieu

so so, not realy very good like adv
於 2024 年 3 月住了 1 晚
Neal B 於 2024年4月3日的回應
Hieu,Thank you! We are glad you enjoyed your stay and hope to see you again soon!

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is quiet and comfortable. Staff is very friendly and helpful
於 2024 年 3 月住了 4 晚
Neal B 於 2024年3月27日的回應
Dear John,Thank you! We are happy to hear you enjoyed your stay and hope to see you again soon!

2/10 很差

Katlyn

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Got in late from working in orange county to visit a friend. Absolutely regretted going to Temecula instead of staying in OC. Had to wait 40 minutes for the front desk associate to show up and was finally able to check in at 12:30 am. Got into the room and it smelled like pickle juice and a homeless encampment. Asked to transfer rooms and was denied and the desk gave me air fresheners that didn’t help. Couldn’t eat or sleep or hardly breathe because of the smell and it was too late to go to another hotel. I was then woken up at 8 am by the screaming housekeepers that were literally right next to each other as well as handyman hammering something upstairs. Must’ve been the shower because the pipes sounded like they were going to erupt from the walls. Pretty sad to pay $350 when I should’ve gone to the motel 6 or rancho cal inn.
於 2024 年 3 月住了 1 晚
Neal B. 於 2024年3月25日的回應
Dear Katlyn,Thank you for your review on your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve in every way. I appreciate your comments about your experience during your stay. We apologize that your experience was not a positive one, as our main priority is to be able to offer a comfortable and well-maintained atmosphere. We will take this feedback into consideration and hope that you will be willing to give us a chance to turn your experience around.

10/10 優異

Angelika

伴侶同遊
讚好：職員與服務和設施服務
It was very nice and quiet everyone was very friendly .
於 2024 年 3 月住了 2 晚
Neal B. 於 2024年3月21日的回應
Angelika,Thank You! We are delighted you enjoyed your stay and hope to see you again soon!

10/10 優異

Jose

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient easy to park
於 2024 年 3 月住了 1 晚
Neal B. 於 2024年3月17日的回應
Dear Jose,Thank You! We are happy to hear you enjoyed your stay with us!

10/10 優異

catherine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Your office manager is delightful! Thank you!
於 2024 年 3 月住了 1 晚
Neal B 於 2024年3月13日的回應
Dear Catherine,Thank You! We are delighted you enjoyed your stay and hope to see you again soon!

10/10 優異

Callen

於 2024 年 2 月住了 3 晚
Neal B. 於 2024年3月21日的回應
Dear Callen,Thank You! We are delighted you enjoyed your stay and hope to see you again soon!

8/10 不錯

Paul

讚好：整潔度、職員與服務和住宿狀況
Good location
於 2024 年 2 月住了 1 晚
Neal B. 於 2024年2月19日的回應
Hello Paul,Thank You! We are delighted to hear you enjoyed your stay with us and hope to see you again soon!

6/10 一般

Ashok

讚好：職員與服務
於 2024 年 2 月住了 2 晚
Neal B. 於 2024年2月13日的回應
Dear Ashok,Thank You! We hope you were happy to stay with us and look forward to seeing you again soon!

10/10 優異

Edith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Neal B. 於 2024年2月13日的回應
Dear Edith,Thank You! We are happy to hear you enjoyed your stay with us and hope to see you again soon!

8/10 不錯

Rogelio

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to wine country, nice breakfast provided, friendly staff.
於 2024 年 2 月住了 4 晚
Neal B 於 2024年2月7日的回應
Dear Rogelio,Thank you! We are glad you enjoyed your stay and hope to see you again soon!

8/10 不錯

john

伴侶同遊
Second floor noisy
於 2024 年 1 月住了 1 晚
Neal B 於 2024年1月30日的回應
Dear John,Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

10/10 優異

Yohan A

讚好：整潔度和職員與服務
Buena limpieza
於 2024 年 1 月住了 1 晚
Neal B 於 2024年1月29日的回應
Dear Yohan A,Thank You!

10/10 優異

Jabari

讚好：整潔度、職員與服務和住宿狀況
I would stay here again
於 2024 年 1 月住了 1 晚
Neal B 於 2024年1月30日的回應
Thank you!

10/10 優異

Priscilla

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Neal B. 於 2024年1月23日的回應
Dear Priscilla,Thank You! We are glad you enjoyed your stay and hope to see you again soon!

10/10 優異

Ezri

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Neal B 於 2024年1月16日的回應
Ezri,Thank you!

8/10 不錯

Paisoni (Los Angeles)

多人同遊
讚好：職員與服務和設施服務
no water in room and no where to smoke outside of the rooms. Had to sit in the car to smoke.
於 2024 年 1 月住了 1 晚
Neal B 於 2024年1月16日的回應
Thank you!

10/10 優異

jorge

伴侶同遊
讚好：職員與服務
El hotel ya es algo viejo y requiere una actualización en sus habitaciones
於 2024 年 1 月住了 1 晚
Neal B 於 2024年1月13日的回應
Dear Jorge,Thank you! We are delighted you enjoyed your stay and hope to see you again soon!

10/10 優異

Angelika

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and helpful
於 2023 年 12 月住了 2 晚
Neal B 於 2024年1月13日的回應
Dear Angelica,Thank you! We are happy to hear you loved your stay with us. We hope to see you again soon!

6/10 一般

Jacqueline

讚好：整潔度
不滿：設施服務
This property looks more like a motel than a hotel.
於 2023 年 12 月住了 1 晚
Neal B. 於 2023年12月21日的回應
Dear Jaqueline,Thank you for taking the time to review our property. Although we were happy to hear that your overall stay with us was a positive one, we were disappointed that you didn't love your stay. We will be passing your feedback on to our relevant management teams, to ensure improvements are made. We would love to welcome you back, the next time you are visiting the area

4/10 欠佳

april (mesquite)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
this place was downright scary. I couldn't fall asleep because there were so many weird noises and sketchy people on the property. finally fell asleep only to be awakened by someone knocking on the next door - it sounded like ours, but someone answered the door. when we got settled in for the night we turned on the tv. it didn't work. called the front desk and the only solution was to switch rooms. since we were already in bed that wasn't an option. super disappointed in it. thought we could trust the best western brand. not so.
於 2023 年 12 月住了 1 晚
Neal B. 於 2023年12月17日的回應
Dear April,Thank you so much for sharing your experience with us. I regret that you encountered any inconveniences at the Best Western Country Inn and I can assure you that your comments are being addressed by our management team. It is my hope that we will have another opportunity to impress you in the future.

2/10 很差

Lewis

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚
Neal B. 於 2023年12月17日的回應
Lewis,Please allow me to apologize for the inconvenience you encountered during your time with us. We certainly try to meet and exceed the expectations of our guests, and I am sorry that we fell short in this instance. Your comments will be shared with our management team so that we can ensure issues such as these do not occur in the future. Thank you for sharing your feedback with us.

2/10 很差

Gerson

於 2023 年 12 月住了 1 晚
Neal B 於 2024年1月3日的回應
Gerson,Please accept our sincerest apologies. We hope to better serve you in near future!

6/10 一般

daniel

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Neal B 於 2023年12月11日的回應
Daniel,Thank you for taking the time out of your busy schedule to review our property. We are thrilled that your overall stay with us was a positive experience. We will be passing your comments on to our team, to ensure that such an issue does not happen in future. We can only apologize for this drop in service. We hope that you will allow us to be your host, when you are next in town.

8/10 不錯

Rodrigo

讚好：整潔度、職員與服務和住宿狀況
..
Neal B. 於 2024年2月13日的回應
Dear Rodrigo,Thank You! We are delighted you loved your stay with us and hope to see you again soon!

2/10 很差

Autumn

於 2023 年 12 月住了 2 晚
Neal B. 於 2023年12月6日的回應
Dear Autumn,Please allow me to apologize for the inconvenience you encountered during your time with us. We certainly try to meet and exceed the expectations of our guests, and I am sorry that we fell short in this instance. Your comments will be shared with our management team so that we can ensure issues such as these do not occur in the future. Thank you for sharing your feedback with us.

8/10 不錯

Nestor

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚
Neal B 於 2023年12月6日的回應
Thank you!

10/10 優異

Martha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Diana 於 2023年12月5日的回應
Hello Martha,Thank you for the feedback. We hope you have a wonderful holiday season!

10/10 優異

Wanda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Diana 於 2023年12月5日的回應
Hello Wanda,Thank you so much for the review, we hope to see you again soon. Have a wonderful day!

2/10 很差

tuesday

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The place was dirty and when we came back to our room our door was open. Staff upfront seemed to not care. The room smelled like weed carpet was wet and we had to move rooms.
於 2023 年 12 月住了 2 晚
Neal B 於 2023年12月11日的回應
Dear Tuesday,Thank you for your review on your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve in every way. I appreciate your comments about your experience during your stay. We apologize that your experience was not a positive one, as our main priority is to be able to offer a comfortable and well-maintained atmosphere. We will take this feedback into consideration and hope that you will be willing to give us a chance to turn your experience around

6/10 一般

Evangelina

於 2023 年 11 月住了 1 晚
Neal B. 於 2023年12月21日的回應
Evangelina,Thank You! We hope to see you again soon! Take Care!

6/10 一般

Alex

於 2023 年 11 月住了 1 晚
Neal B 於 2024年1月3日的回應
Alex,Thank you!