Tepoztlán Museum Carlos Pellicer Collection

The check-in person was bordering on being rude. It was not a good check in experience. Comments: Interesting place. Elevator is needed. We are in our 60's and hauling luggage up to the fourth floor is not in the cards. Luckily, the doorman carried them but his back won't last long doing that. He was a great guy. Install an outside elevator as they are cheap. The lighting in room 406 was very dim...all of it. Install a new lamp in both rooms for additional lighting and stop using those modern cool lightbulbs that don't put out any light. Breakfast of pastries that are wrapped in plastic not so appealing when there are millions of bakeries around. There was almond milk and lactose free milk but no regular whole milk...whose decision was that? Bad one. AND there was no gluten free options. One morning the pineapple that was on the fruit tray was so brown it was gross. Rotten. If it was my hotel I would bring a cook in and serve eggs and bacon and would not stick with the poor choices that were available. While the hotel is in a great location it is doubtful that I would stay there again due to the things mentioned

Staff was friendly and super helpful! Beautiful facilities. Close to everything

The staff at the hotel was wonderful and they were always friendly and willing to offer assistance. The hotel is beautiful and directly in the historic city center. The free breakfast was delicious and so was the restaurant. Loved the hotel! Expedia should have notified us that there was a huge protest (with noise) out in front of the hotel and the Zocolo was closed to access. The Zocolo was one of the main reasons we stayed in this area, so we were disappointed.