Texas Green/Sustainable

"The hotel and the staff are lovely. We were very unhappy with housekeeping. We were on the 10th floor and waited each day until 4 o’clock for our room to be cleaned. This to us was unacceptable. Also, we could tell that the bathroom counters and the large counter in the bedroom area had not been wiped down. And yes, we did tip her on the first day."

"There was NO breakfast. Big Texan stopped it during COVID, but advertisement for breakfast during stay is posted inroom/lobby."

"We came in late, I hoped for a nice place, was old, not the cleanest and I did do not like it when we left that staff is smoking at the entrance. Horrible smell. No breakfast or coffee for guests."

"The stairs in the parking garage were disgusting and smelled of urine. The digital key didn’t work well, and the room key wouldn’t work in the elevator. "

"All of the staff were very friendly and helpful. One of our patio chairs had a significant broken wire that scratched the back of my leg, and I was very surprised that it didn't tear my pants. We went to the lobby to advise the lady who checked us in and she thanked me for reporting it and said she would get it taken care of. However, when we got back to the room hours later it was not taken care of. There were two of us in the room, but a complementary water was only provided for one person. There was only one bar of soap available that had to be used for both the lavatory and the bath. The shower, grout at the top definitely needed to be cleaned. At $350 per night I really expected a better quality of amenities."

"This place is so bad I don’t even know where to begin. Tried to check in early, they said they would try their best for 2:30-3:00. Mind you this is a Wednesday. It wasn’t ready til 4:03pm. Fine, I can deal with this if it means they must have great late check out options and thoroughly clean the rooms (NOT THE CASE LOL). They offered between 2 floors so I guess neither room was ready til 4.. We go for higher floor- Smells like someone smoked a pound on the elevator then through the hallways (other guests we spoke with all agreed about the smell, management said they didn’t smell it). Elevators act strange- very unpredictable (SCARYYYY). First room we got smelled so bad we asked to switch. They sprayed some Lysol or other STRONG cheap smelling air freshener, that was really almost worse, throughout the floor. We moved a floor down, it smelled slightly less. Still very unimpressive room. There was a slatted window shade thing that didn’t close all the way from the bathroom directly next to the bed. Speaking of the not private bathroom- the “jetted” tub doesn’t work (they do have a sign stating this in the bathroom). The balconies even in the best rooms (presidential suites) barely show the river. Since the room was ready so late I thought we could get a checkout like 12 or 1 we had to be checked out by 11am or have a $25 charge every half hour. They said they’d discount the stay 10% (LOL) and I’ve yet to receive that. Doubt I will. Just stay elsewhere, trust me. "

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"It's not well marked and a little hard to find. It's actually in a business office building. The staff was super nice, the room was clean and beds were comfy. We loved the location and ability to walk everywhere. Wish we had known more about the airport shuttle as we rented a car, paid $50 for parking and didn't use it. "

"Beds were worn and uncomfortable, A/C was way too cold and when adjusted became way too hot. "