Santo Domingo The Count's Gate Hotels

"Love ❤️ my stay at this hotel."

"-frontdesk staff very unfriendly specially the young girl with curly hair -no bathmath in the bathroom -very noisy -ac was not working properly "

"This was a great hotel in a great location. Walkable to public transportation, good restaurants and close to Zona Colonial. The hotel was clean, safe and the staff was excellent. The gym was great and we loved the rooftop pool and hot tub. My biggest complaint was that breakfast was $30 USD per person. Absolutely crazy. But we just bought food at the grocery store for our kids to eat in the mornings. "

"Amazing customer, loved the breakfast options "

"Good value for its location. The staff (although slightly rough in the cafeteria:)) is very nice. I would definitely go back."

"So grateful to the concierge team for arranging a welcome amenity of Chocolate Strawberries and champagne for our arrival. However, we arrived at 5:00am, which the hotel knew about so the amenity was warm and melted."

"During my recent stay at the hotel, I found the rooms clean and well-maintained. However, I encountered some issues: - Pillows: Extremely flat and lacking support, making for an uncomfortable sleep. - Breakfast: Although I paid extra, the pancakes were hard and cold, and the oatmeal was watery. The restaurant staff, however, was efficient and pleasant. - Forgotten Items: I left my black hoody with white "Calvin Klein" lettering on the left-side arm in the closet but did not receive a call from the hotel. I believe hotels should make an effort to contact guests about forgotten valuables, especially if they make an effort to reach out for payments or promotions. How wonderful if someone would’ve reached out to me. This review would’ve been more favorable. Overall, I wouldn't mind returning due to cleanliness and staff. I hope they improve their breakfast and pillow quality and enhance communication regarding forgotten items. Thank you."

"The hotel was clean, great breakfast, didn't try the hot tub, in general was a good stay, but the night on april 11th, 2026 the young guy from the front desk was very rude, I didn't know he worked there and the moment he saw me coming out of my room started asking if we paid and to show him proof that we paid...I told him if you work here you can check that.. and he continued being rude saying "no you has to show that you paid' it was a very uncomfortable exchange. "

"La habitacion esta renovada y la encontramos muy limpia, el staff amable y atento, el desayuno muy fresco y delicioso. Muy recomendado! "