The Crags Spa Hotel

"Air conditioning - Not at all not sure there was any out put got more from the open door wind to be honest. Staff were all lovely Room was clean but needs a tidy. Shower head was broken. "

"Beautiful hotel, beautiful rooms, lovely staff. "

"The hotel amenities are reasonable but be warned there are no TVs and spotty WiFi. There are no nearby restaurants so unless you want to take a 20-30 minute drive for a reasonable restaurant you are obliged to use the hotel restaurant. This gets to my unfortunate experience and low rating for the staff. After our first night being advised it was necessary to place your dinner selection before 12.00 we attempted to do so and were advised the kitchen was closed for the day. The premise had been taken over by an arranged conference and the restaurant leisure area had been converted to facilitate this. I asked why I had not been advised of this prior to arriving and was told that they did not have my contact details. As it was booked through Expedia they could obviously contacted me or certainly advised me in my arrival. When I informed the manager that to close the kitchen and turn the quiet boutique hotel into a conference centerwas unacceptable and I would be checking out her reply was “Good” I definitely would not recommend this hotel "

"Lovely staff, singling out Carmen and Felicia for special compliments! Food and service were good. Our room was spacious and comfortable. The views from the main lodge were outstanding. The pool was much warmer than our last visit in September 2004! We found Hog Hollow had lost a little of its rustic charm and was more like a hotel. "

"Faultless stay - amazing service from all the staff "