鄰近倫敦Lovely 畫廊酒店 | 熱門倫敦Lovely 畫廊住宿限時優惠每晚可低至 HK$359

"Cl"

"We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo"

"Because of a business trip, we booked a total of 2 rooms and stayed for 5 days, a total of 10 nights. The hotel front desk staff were very friendly and provided detailed explanations and assistance when answering inquires. However, when staying at a hotel, the most important thing is a comfortable stay, especially since business trips are tiring. In the room I stayed in, the trash bin in the bathroom its plastic liner replaced for three consecutive days. On the last day of our stay, there was only about one-third of a roll of toilet paper left, and no spare toilet paper was provided. Seriously, I was too lazy to make a call to call for it, trouble. But, used my handy package ones instead. On one of the nights when I returned, as soon as I opened the room door, the room was filled with a strong, pungent disinfectant smell — an unpleasant chemical odor. The bed is dent in the middle, to me, it’s not comfortable bed."