Los Angeles The Pike Outlets Hotels

"Did not park"

"A fun historical property to stay at!"

"Breakfast was good "

"What a disaster! We walked in and were greeted by the smell of wet dirty carpet. Although it was renovated as a boutique hotel, it felt like a rent by the hour motel with a security glass between the guest and the check in clerk. The room had no closet, there was a coffee maker but no coffee and worse - the bathtub was litter with debris proving it hadn’t been cleaned before our arrival. Our daughter had picked us up at the airport and we were visiting with her in our room (there is no lobby) and the clerk came in and threatened to charge us $35 because she “stayed more than 20 minutes”. I asked to see that policy in writing and she did not produce it. Our daughter left feeling humiliated and we were so upset for being treated like criminals. When the clerk refused to give us a printed receipt of what she was going to charge us - we grabbed our bags and walked down the street to the Best Western where we were treated with professionalism and as valued customers. "

"Airport shuttle fast quick friendly. Hotel as described. Would stay again but some staff was not welcoming "

"Staff were absolutely amazing, super friendly and very helpful. Top notch would stay in the future without hesitation !"

"It’s basically a renovated motel 6. Terrible location right next to bus and metro terminal. Paid for a Premium room but it was not premium whatsoever."

"Total experience was 1st class."

"Wasn't Happy about $25 a day for outdoor SKETCHY Parking Lot in a Filthy Alley with Homeless everywhere."