Roanoke The River Rock Hotels

"Super helpful and friendly ladies at the front desk. Clean and quiet. "

"Rooms on bottom floor get to listen to the click clack of wheels across tile. Laundry room is located in the middle of rooms and cleaning staff is very loud. NOT conducive to rest. Continental breakfast is a joke and coffee is WEAK. "

"Flight was delayed and we’re happy to know the shuttle ran 24 hours. Staff very kind friendly and helpful. There is a charge for parking which was surprising. "

"Super clean. Good location. Bar and restaurant staff wanting. Not attentive, or not there, and no idea what going on at times. Room not made up, even after asking. Desk staff very friendly, but some gaps in the rest. Saturday breakfast a bust as had no cheese or eggs."

"We visited shortly after the "Grand Opening," but the property felt incomplete. Our room had unpainted drywall on the ceiling and unfinished wood trim. Functional details were also missing: there were no outlets near the desk for a laptop or the provided lamp, no in-room coffee machine, and no wine opener available at the room bar or front desk. The check-in process was frustrating. Despite a 9:00 PM door-lock policy, no one was watching for our arrival as promised. We had to call the front desk while parked out front, which led to a confusing encounter with a local police officer regarding our car. Be aware that you must self-park in a downtown garage, and there is no luggage assistance. Furthermore, the staff mistakenly told me my card was declined for the deposit, only to realize they were trying to run an internal Expedia virtual card instead of mine. On the positive side, the location is perfect for walking to everything downtown. Once you look past the construction issues, the design and finishes are high-quality. The property has immense potential, but the management needs to iron out these significant operational and finishing hurdles."

"Nice quiet area with a restaurant in the same parking lot. Spacious rooms."

"Looked recently refurbished. Very clean. Very comfortable bed. Many useful accessories e.g. iron, hairdryer, makeup cloth etc. Good location. 10 or so mins from downtown. Area felt safe. Very helpful and friendly front desk staff. We would definitely stay here again when visiting Roanoke. "

"Very nice clean room, room service was excellent. Really needs to keep the coffeeshop open later then Noon. Even at a conference people want speciality coffee"

"Needs updating "