Baños de Agua Santa The Tree House Hotels

"Great stay. Great breakfast. Great staff"

"I like the fact that the place had a quiet surrounding atmosphere. the view of the city of Baños Is spectacular as is to be expected from the hotel location. The hotel owner is very friendly and accommodating. he speaks Swedish, English, and Spanish."

"It’s a nice place for the price and staff is very very helpful "

"Excellent service and very attentive staff!"

"Amazing experience! Top spot for resting and recharging. Great view, delicious meals, and plenty of choices to relax and enjoy! It is a must-visit!"

"This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!"

"I have stayed here twice. It’s a nice, comfortable room close to downtown but far enough from the loudest part of the area. Very safe location, I was able to walk around late at night without worries. The best part was the excellent service from the front desk staff. Extremely accommodating person at the front desk who was very responsive to our needs and gave a personalized experience. I have managed hospitality and travelled extensively and this stay I received some of the best service...

"Very comfortable and my room was clean, shower hot, central location was great and staff lovely "

"Great place to stay close to everything and nice breakfast buffet for kids also "

"This is a little gem right in the heart of Baños. Very quaint, very reasonable price, excellent friendly staff"

"Soy mexicana y la impresión que me dejó este acogedor lugar fue maravillosa. El personal fue extremadamente amable y el hotel estaba impecablemente limpio y bien organizado. Lo recomiendo sinceramente."

"These people ghosted me. Booked 24 hours before stay. I showed up and they never answered the phone or my messages. There is no front desk or reception area. I think this place is a scam. Once the customer service agent from hotels.com managed to get them on the phone. They said they didn’t speak English and after that they never answered the phone again. This place should not even be listed and travelers should stay away. "

"It was terrible because they did not honor my reservation and there was no room. They did not even let me in. I had to find another place to stay. I had to pay double, and I have not received my refund yet."