The Westchester Mall

The hotel was noisy all night long. First it was caused by other guest, than by emergency vehicles and it’s personnel, due to a car crash right outside our window. There was no electricity, hot water or proper breakfast when we got up. The action taken by the staff in the morning was slow and unorganized. The breakfast consisted of bagels, cold donuts and fruit. No coffee was available, which was an easy fix with a Dunkin’ Donuts which was open less than 500 yards from the hotel. We were promised that the management will contact us without few days, which did not happened yet. We contacted the hotel a week after the stay and again we were promised that management will reach out without 24 h, but no follow up. It has been 2 weeks now, and we did not receive any communication from the hotel. The hotel did not fulfill any of its basic obligations for which we paid full price - there was no electricity, no hot water, complimentary breakfast or basic amenities. We were not able to sleep at night and we were not able to refresh in the morning. The facility was not able to properly deal with the problem at hand and answer any questions at the time. They did not contact us as promised. taken