「I messaged the property to inform them that I was going to arrive very late on Christmas Eve . That is when I got a shock of my life when they told me that they did not have any booking for me. I had booked and paid for a room for 2 nights many months ago !
What a shame !!!!!
You spoiled my Christmas!」
「We enjoyed the trip thoroughly, the only setback was that there was no wifi at the hotel. Otherwise we had excellent food, and the view of Mt Kenya from the room was awesome. The hotel is aptly named.」
「A beautiful oasis in the middle of busy Nanyuki! Very reasonable rates for a gem in the middle of town. 100% safe compound for foreigners (behind a large gate). Great workout gym with modern equipment, and affordable massages and other treatments in a relaxing spa area. Breakfast was the best I've had in Kenya (over multiple trips in 30 years). Bar is pretty cool. Staff helped me change the booking with no fees. One warning - the walls are a bit thin so if there is a party going on...
「I loved the hotel and some of the best and most attentive service anywhere I've ever stayed. The signposting to the camp needs drastic improvement (my taxi got lost which I understood) and the road to get there is dreadful. The accommodation is fabulous and I slept so well. The hotel has an Indian owner and most of the guests were Indian, either from India or local. The way they spoke to and disrespectfully treated the staff was shocking and entirely unacceptable. There needs to be a sign...
「The hotel was in good condition. But the room i was given to start with the windows couldnt close so they relocated me to another room that was smaller. Staff was friendly and the breakfast was served on a plate.」
「Other than the breakfast being cold, this place was superb! Great location, very clean and modern environment. Amazing and friendly staff. I don’t think I’ll be able to stay in any other place while in Nanyuki.」
「The property needs maintenance as some of the fixtures are broken or falling apart. The electrical equipment also need upgrading. The kettle in the room was boilingthe water but was not automatically switching off. That can be dangerous, fire hazard.」
「This property seemed to have quite good reviews. I was disappointed overall.
Pros:
-Rooms were clean and comfortable
-Location was convenient
-Staff was friendly
Cons:
-the hotel seemed pretty run down
-the restaurant was substandard
-you could hear everything through the walls
-there was no hot water, even after 3 complaints
-the staff moved all my stuff to another room without my prior knowledge or permission because they wanted to give my room to someone else」