El hotel está hermoso! Las habitaciones limpias y muy cómodas y el staff bastante amable! La alberca de súper buen tamaño se puede nadar muy agusto. Y la comida del restaurante muy rica! Lo recomiendo ampliamente
Elizabeth Guadalupe Renteria
2024 年 3 月入住 1 晚
10/10 超赞
Elizabeth
与家人出行
2024年03月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El lugar está muy bonito y la atención es excelente! Muy cerca de una maravilla del mundo!! Muy recomendable
Elizabeth
2024 年 3 月入住 1 晚
6/10 一般
Bouayad
与配偶出行
2024年03月19日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm).
No internet in the rooms.
Kind staff.
Bouayad
2024 年 2 月入住 1 晚
6/10 一般
Stephane
与配偶出行
2024年03月7日
满意:清洁度、员工和服务、住宿条件和设施
Notre première nuit a été pénible, beaucoup de bruit! (Music très forte provenant d'un autre établissement) et retrouvé une coquerelle dans la douche.
Deuxième nuit à été beaucoup mieux, pas de music...
Douche chaude une fois sur 2.
Restaurant serve un buffet au midi qui est bien.
Serveurs vienne jusqu'à la piscine pour des drinks et repas. WIFI fonctionne seulement au restaurant et au loby...
Stephane
2024 年 2 月入住 2 晚
4/10 很差
Rachel
与配偶出行
2024年03月3日
满意:住宿条件和设施
不满意:服务设施,员工和服务
What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room.
The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive.
There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing.
The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel.
I am thankful we just spent 1 night there.
Rachel
2024 年 2 月入住 1 晚
10/10 超赞
Andrew
2024年02月21日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Andrew
2024 年 2 月入住 2 晚
4/10 很差
Wojciech
2024年02月17日
不满意:员工和服务
Wojciech
2024 年 2 月入住 1 晚
8/10 还可以
Tristan
2024年02月12日
Tristan
2024 年 2 月入住 1 晚
10/10 超赞
patrick
2024年02月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Très bien situé pour visiter le site. Le monsieur a l’accueil parle bien français et est très sympa.chambre confortable, mais éviter les chambres entre l’accueil et le restaurant sur le passage des groupes (français pour nous) particulièrement bruyants. Bon Buffet le matin Bon restaurant