“Not impressed
I always book a reasonable room and king bed.
As a premium member (VIP) you should be acknowledged on check-in Upgrade if available .
For one night not bothered .
However Ido appreciated being downgraded to a lower room no windows. It appears deliberate hoping the guest won’t notice.
Approached desk and they apologise for the confusion and will fix.
They didn’t a distinct feeling this wasn’t a simple error…. keep the More expensive room to on sell
Would stay again trust broken”
“Not impressed
I always book a reasonable room and king bed.
As a premium member (VIP) you should be acknowledged on check-in Upgrade if available .
For one night not bothered .
However Ido appreciated being downgraded to a lower room no windows. It appears deliberate hoping the guest won’t notice.
Approached desk and they apologise for the confusion and will fix.
They didn’t a distinct feeling this wasn’t a simple error…. keep the More expensive room to on sell
Would stay again trust broken”
Ronald