東海市附設酒吧的酒店 | 每晚可低至 HK$625

"客房殘舊，前台職員在登記入住時禮貌平平，不太親切。酒店配套設施比其他酒店不足。"

"早餐很值得嘗試！但是房間打掃的狀況有點太馬虎了，跟櫃檯反應也沒有太大改善，蠻失望的。"

"safety, clean and effective "

"I would like to share my experience during the check‑in process today. Although I completed the online pre–check‑in last night and presented the QR code upon arrival, the front desk staff asked whether I had scanned all of my family’s passports. I explained that I had only scanned mine. At that point, her attitude became noticeably unfriendly. She scanned the passports for us, but the way she did so made all of us feel uncomfortable due to the pressure and impatience she expressed. She also emphasized that allowing us to enter the room before 3 p.m. was an “exceptional case” and told me to check in after 3 p.m. next time. The tone felt more like a reprimand or a lecture rather than a courteous explanation. Service quality can sometimes be subjective, but even my 11‑year‑old child asked why the staff member was being so unfriendly. That alone shows how clearly the negative attitude came across. My family enjoy spending our holidays in Japan, and we have consistently received warm, high‑quality service at most hotels. Because JW Marriott is an international luxury brand with above‑average room rates, we naturally expected a pleasant experience. Unfortunately, today’s interaction fell short of those expectations, and I am disappointed."