We took the evening flight, we have just stayed overnight, we spent a little time in Tokyo, anyway this hotel is very quiet and clean , all staff are very friendly including driver.
Kit Yee phyllis
2024 年 3 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2024年03月30日 的回复
Thank you very much for choosing Hotel JAL City Haneda Tokyo Westwing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very pleased that your stay with us was able to meet your expectations. We will continue to strive to improve our services and hope that you will visit our hotel when you are in the Haneda area.We all look forward to seeing you soon.
10/10 超赞
Ying Ying Maggie
与家人出行
2024年03月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Helpful staff. Free shuttle bus service until midnight.
Ying Ying Maggie
2024 年 2 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2024年03月2日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESTWING. We would also like to thank you again for your valuable time. We are very pleased that your stay with us was able to meet your expectations. We will continue to strive to improve our services and hope that you will use our hotel when you visit Haneda Airport in the future.We look forward to welcoming you to our hotel.
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2023年11月18日 的回复
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
10/10 超赞
Zhi Qian
与家人出行
2023年11月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zhi Qian
2023 年 11 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2023年11月14日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay with us met your expectations.We will continue to strive to improve our services to your satisfaction, and we hope that you will visit us again when you are in the Haneda area.We look forward to welcoming you again.
4/10 很差
Kwok Ying
2023年11月3日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不会再入住
Kwok Ying
2023 年 11 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Recepti 于 2023年11月6日 的回复
Thank you for staying at Hotel JAL City Haneda Tokyo West Wing.We sincerely apologize for making you uncomfortable because of our carelessness. We would share your comment with our staff and other related department, and improve our service and room for guests’ satisfaction. We apologize or our poor service, again. Thank you for your precious advice.Sincerely, Front reception
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2023年09月13日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations.We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you again.
10/10 超赞
Cheuk Hin
2023年09月4日
Cheuk Hin
2023 年 8 月入住 1 晚
Hotel JAL City Haneda Tokyo West Wing Front Recept 于 2023年09月6日 的回复
Thank you for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel. We will continue to strive to improve our services, and we hope that you will visit our hotel when you are in the Haneda area. We sincerely look forward to your visit.
8/10 还可以
MAN FEI
2023年08月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Big room size, separated toilet and bath
Free shuttle bus the airport terminals
MAN FEI
2023 年 8 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING 于 2023年08月31日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing.We would also like to thank you again for your positive feedback.We are very pleased to hear that your stay at our hotel met your expectations.We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you back to our hotel again.
10/10 超赞
HSIH WEI
2023年08月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
HSIH WEI
2023 年 8 月入住 1 晚
Hotel JAL City Haneda Tokyo Westwing Front Desk 于 2023年08月19日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.Thank you very much for your kind review.We are very pleased to hear that your stay with us met your expectations.We will continue to strive to improve our services to ensure your satisfaction in the future.We look forward to welcoming you to our hotel again.
6/10 一般
Kwai Ying
2023年07月18日
Kwai Ying
2023 年 7 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2023年08月8日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESRWING.We would also like to thank you for taking the time to write a review of our hotel.We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you come to Haneda area.We look forward to welcoming you back to our hotel again.
8/10 还可以
Hui Chun
2023年06月24日
Hui Chun
2023 年 6 月入住 1 晚
Hotel JAL City Haneda Tokyo Westwing Front Desk 于 2023年06月26日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to take this opportunity to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay with us met your expectations.We will continue to make every effort to improve our services to ensure your satisfaction, and we hope you will visit us again when you are in the Haneda area.We look forward to welcoming you back to our hotel.
6/10 一般
真实旅客
与家人出行
2023年06月23日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
We have 6 persons, 4 elderlies from 70-90 years old. We were made to check in at the kiosk. 2 receptionists were just staring at us, typed our booking number and u r on your own all the way... This is the first night we arrived in Japan, I thought is Japan changed so much after the pandemic? For the rest of the days at other hotels, the receptionists are helpful and friendly. This is the only hotel we had this kind of special treatment to their tired clients arriving after a long flight at night.
真实旅客
2023 年 6 月入住 1 晚
Hotel JAL City Haneda Tokyo Westwing Front Desk 于 2023年06月23日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing.We would also like to thank you for taking the time to write a review of our hotel.We are very sorry for any inconvenience caused and for any discomfort you may have experienced.We will continue to strive to improve our services to ensure your satisfaction in the future, and we would be delighted if you could use our hotel again when you visit the Haneda area.We look forward to welcoming you back to our hotel.
10/10 超赞
yin
2023年06月11日
yin
2023 年 6 月入住 1 晚
宿泊課 フロント 于 2023年07月2日 的回复
Thank you very much for choosing Hotel JAL City Haneda Tokyo Westwing. We would also like to thank you again for taking your valuable time to write a review of our hotel. We will continue to strive to improve our services to satisfy our guests, and we hope that you will visit us again when you come to the Haneda area. We look forward to serving you again when you visit the Haneda area. Hotel JAL City Haneda Tokyo Westwing Front Desk
4/10 很差
Kuotsai
团体旅客
2023年06月6日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
櫃檯人員的服務態度很差!
Kuotsai
2023 年 6 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING 于 2023年06月10日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to thank you again for taking time out of your busy schedule to write this review.We apologize for any discomfort you may have experienced due to the carelessness of our staff.We will take your kind words seriously and will continue to educate our staff.We sincerely look forward to serving you again.
10/10 超赞
Angela
团体旅客
2023年05月22日
满意:住宿条件和设施
很滿意!下次會再選擇此酒店!
Angela
2023 年 5 月入住 1 晚
Hotel JAL City Haneda Tokyo West Wing Front Recept 于 2023年05月24日 的回复
Hotel JAL City Haneda Tokyo WESTWING 于 2023年05月19日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing.We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations.We will continue to make efforts to improve our services to your satisfaction, and we hope you will visit us again when you come to Haneda.We look forward to welcoming you to our hotel again.
8/10 还可以
Wai Tat
与配偶出行
2023年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
酒店提供來往機場的接駁巴士,適合需要等待轉機的人士入住。
Wai Tat
ホテルJALシティ羽田 東京 ウエスト ウイング フロント 于 2023年03月25日 的回复
感谢您入住JAL City Haneda Tokyo WestWing酒店。我们感谢您给我们提供的宝贵意见。我们所有的员工在任何时候都会把客户的满意度和安全考虑在内。希望您能再次光临我们的酒店。再次感谢您入住我们酒店。真诚的,前台接待
10/10 超赞
Chiu-Feng,Taipei
商务旅客
2023年03月17日
满意:住宿条件和设施,员工和服务
都很好
Chiu-Feng
2023 年 3 月入住 2 晚
Hotel JAL City Haneda Tokyo WESTWING 于 2023年03月19日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo Westwing.We would also like to take this opportunity to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay with us met your expectations.We will continue to make every effort to improve our services to ensure your satisfaction, and we hope you will visit us again when you are in the Haneda area.We look forward to welcoming you back to our hotel.
8/10 还可以
Chi Ping Alice
2023年03月10日
Chi Ping Alice
2023 年 3 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2023年03月11日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESTWING.We would also like to thank you for taking the time to write a review of our hotel.We are very pleased to hear that your stay with us met your expectations.We will continue to make every effort to improve our services to your satisfaction, and we hope that you will visit us again when you come to Haneda.We look forward to welcoming you again.
10/10 超赞
Wing Yan Benedict
与家人及幼儿出行
2023年03月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff are very nice and informative.
Complementary drinks at the lobby.
Wing Yan Benedict
2023 年 3 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING Front Desk 于 2023年03月11日 的回复
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESTWING.We would also like to thank you for taking the time to write a review of our hotel.We are very pleased to hear that your stay with us met your expectations.We will continue to make every effort to improve our services to your satisfaction, and we hope that you will visit us again when you come to Haneda.We look forward to welcoming you again.
10/10 超赞
Meiyan
与配偶出行
2023年03月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good for night and early flight
Meiyan
2023 年 3 月入住 1 晚
ホテルJALシティ羽田 東京 宿泊課 于 2023年03月6日 的回复
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely,Hotel JAL City Haneda TokyoFront Reception
8/10 还可以
Yu hung
2022年12月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Yu hung
2022 年 12 月入住 1 晚
Hotel JAL City Haneda Tokyo WESTWING 于 2022年12月19日 的回复
Thank you very much for choosing Hotel JAL City Haneda Tokyo West Wing.We would like to thank you again for your positive feedback.We will continue to improve our services to ensure your satisfaction in the future, and we hope you will visit us again when you are in the Haneda area.We look forward to welcoming you back to our hotel.
6/10 一般
Denise
2020年02月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Denise
2020 年 2 月入住 1 晚
Frontdesk: Suzuki 于 2020年02月18日 的回复
Dear Mr/Ms. Denise
Thank you for staying with us.
Hoope you will come and stay with us again.
Sincerely,
As an airport hotel convenient is one of the best comments that we can expect from our guests. Thank you.
10/10 超赞
Suk Mei Eli
与家人出行
2020年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
位置很好,附近有食肆,也有便利店,有免費穿梭巴士往來機場
Suk Mei Eli
2020 年 1 月入住 1 晚
Front reception 于 2020年02月24日 的回复
As an airport hotel convenient is one of the best comments that we can expect from our guests. Thank you.
10/10 超赞
Yu Chao
2020年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
超乎預期早餐好吃
紅眼班機晚check in
搭計程車6分鐘約1300日幣就到
服務人員動作超迅速
早餐有大飯店水準東西選擇不多但非常精緻
只是要提醒有兩間JAL hotel
這家是JAL city
司機一剛開始載錯間....
查了護照才發現走錯
還好就在隔壁走路一分鐘
Yu Chao
2020 年 1 月入住 1 晚
Front reception 于 2020年02月24日 的回复
Thank you for your feedback.
We are sorry that we make you missunderstand, we have two buildings.
See you on your next trip. Thank you for review.
8/10 还可以
Chiu Keung
2020年01月10日
满意:清洁度、员工和服务、住宿条件和设施
Chiu Keung
2019 年 12 月入住 1 晚
Front desk Aoyama 于 2020年02月23日 的回复
Thank you for staying at Hotel JAL City Haneda-Tokyo.
We will do our best to satisfy our customers.
We look forward serving you again.
Thank you again for your evaluation.
8/10 还可以
CHIEN-LY
2020年01月8日
满意:清洁度、住宿条件和设施、客房舒适度
CHIEN-LY
2019 年 12 月入住 1 晚
Front desk Aoyama 于 2020年02月23日 的回复
Thank you for staying at Hotel JAL City Haneda-Tokyo.
We will do our best to satisfy our customers.
We look forward serving you again.
Thank you again for your evaluation.
8/10 还可以
Camilla P Y
2019年12月30日
满意:员工和服务,清洁度
Camilla P Y
2019 年 12 月入住 1 晚
Front desk Aoyama 于 2020年02月23日 的回复
Thank you for staying at Hotel JAL City Haneda-Tokyo.
We will do our best to satisfy our customers.
We look forward serving you again.
Thank you again for your evaluation.
10/10 超赞
Li-Ming,Taipei,Taiwan
2019年12月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
NICE TRIP
nice location,nearby the HND ,and shuttle bus is very convenient.
Especially is in the near, a small station,.around there are a few nice local restaurant.
Li-Ming
2019 年 12 月入住 1 晚
Frontdesk IURA 于 2020年01月12日 的回复
Thank you for staying at Hotel JAL City Haneda-Tokyo.
Thank you for your high evaluatuion.
We will pursue not only convenience but also good service.
We look forward serving you again.
Thank you for staying at Hotel JAL City Haneda-Tokyo.
We will do our best to satisfy our customers.
We look forward serving you again.
Thank you again for your evaluation.
10/10 超赞
Rson,Hong Kong
2019年11月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Free shuttle to HND airport, nice modern rooms, good breakfast
Rson
2019 年 10 月入住 1 晚
Frontdesk IURA 于 2019年11月4日 的回复
Thank you for staying at Hotel JAL City Haneda-Tokyo.
Thank you for your high evaluatuion.
We look forward serving you again.
お忙しいところ評価いただきありがとうございます。
Thank you for letting us know about your experience by evaluating.
8/10 还可以
真实旅客
2019年08月23日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2019 年 8 月入住 1 晚
Hotel JAL City Haneda-Tokyo WESTWING Yuki AOYAMA 于 2019年08月27日 的回复
Dear Gest
Thank you for staying at Hotel JAL City Haneda-Tokyo WESTWING.
We will do our best to satisfy our customers.
Please use it again next time.
Finally, thank you for posting in the review.
8/10 还可以
Aichia
2019年08月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Aichia
2019 年 8 月入住 1 晚
Hotel JAL City Haneda-Tokyo WESTWING Yuki AOYAMA 于 2019年08月27日 的回复
Dear Gest
Thank you for staying at Hotel JAL City Haneda-Tokyo WESTWING.
We will do our best to satisfy our customers.
Please use it again next time.
Finally, thank you for posting in the review.
8/10 还可以
Aichia
2019年08月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Aichia
2019 年 8 月入住 1 晚
Hotel JAL City Haneda-Tokyo WESTWING Yuki AOYAMA 于 2019年08月27日 的回复
Dear Gest
Thank you for staying at Hotel JAL City Haneda-Tokyo WESTWING.
We will do our best to satisfy our customers.
Please use it again next time.
Finally, thank you for posting in the review.
8/10 还可以
真实旅客
2019年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 8 月入住 1 晚
Hotel JAL City Haneda-Tokyo WESTWING Yuki AOYAMA 于 2019年08月27日 的回复
Dear Gest
Thank you for staying at Hotel JAL City Haneda-Tokyo WESTWING.
We will do our best to satisfy our customers.
Please use it again next time.
Finally, thank you for posting in the review.
10/10 超赞
真实旅客
2019年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
環境舒服,房間雖然不大但簡單乾淨,質感不錯,機場接駁非常方便,離地鐵也很近,早餐很普通。
真实旅客
2019 年 8 月入住 1 晚
Esu 于 2019年09月12日 的回复
谢谢你的评论。
请再来一次
6/10 一般
Cheng Kuang
2019年08月16日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
床上有塵蟎...
床上有塵蟎,皮膚的感覺隨時都癢癢的..第一晚後有反應給店家,第2晚有獲得改善..但總是差強人意..
Cheng Kuang
2019 年 7 月入住 2 晚
Esu 于 2019年09月12日 的回复
很抱歉聽到這個消息。
我們將努力。
10/10 超赞
真实旅客
2019年08月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good
very good and convenience
真实旅客
2019 年 8 月入住 1 晚
Hotel JAL City Haneda-Tokyo Front Yuki AOYAMA 于 2019年08月30日 的回复
Dear Gest
Thank you for staying at Hotel JAL City Haneda-Tokyo.
And Thank you for the highest evaluation.
Did you have a good time?
Please use it again next time.
Finally, thank you for posting in the review.
10/10 超赞
PUI YING
2019年08月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great~
It’s only 2 stops from HND airport by the Keiyu line.
Because we had a early morning flight on the day we leave Japan.
Hotel provide a free shuttle from hotel to HND international airport.
The room is relatively spacious when compared with others hotel in Japan.
Also free small buffet breakfast is provided from 0400-1000 everyday.
Although the choices of the dishes is limited, it’s worth to have it before u leave the hotel.
Convenient store and drugs store were just within 5 mins walking distance.
Time to Shingawa :20 mins
Time to Shinjuku: 40 mins
Time to Giza: 40 mins
For a short stay like us , it’s really Great~
PUI YING
2019 年 8 月入住 2 晚
Hotel JAL City Haneda-Tokyo Front Yuki AOYAMA 于 2019年08月30日 的回复
Dear customers
Thank you for staying Hotel JAL City Haneda-Tokyo.
This hotel is suitable for both early morning and late night.
Could you help with the trip?
As you said, there are 2 train stations from the airport and you can get to the city center right away.
Please use it when you come to Haneda next time.
Finally, thank you for your contribution to the review.
10/10 超赞
真实旅客
与家人及幼儿出行
2019年08月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
一切都很好 服務員很有心 步行至車站約 四分鐘 早上有shuttle bus去羽田機場 可惜夜晚十點半之後先有國際機場嘅shuttle bus