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关于托雷多莫米伍德斯普林套房酒店的点评

2.5 out of 5
托雷多莫米伍德斯普林套房酒店
1788 Indian Wood Circle, Maumee, OH

点评

7.4

还可以

10 分 - 超赞。95 条好评，共有 251 条点评" "
8 分 - 还可以。63 条好评，共有 251 条点评" "
6 分 - 一般。31 条好评，共有 251 条点评" "
4 分 - 很差。29 条好评，共有 251 条点评" "
2 分 - 糟糕。33 条好评，共有 251 条点评" "

7.4/10

清洁度

7.8/10

员工和服务

6.6/10

服务设施

7.8/10

住宿条件和设施

7.4/10

环保

点评

6/10 一般

dariusz

不满意：员工和服务
If you need a roll away bed they dont provide that, cigarette smell
2024 年 5 月入住 3 晚

4/10 很差

Bassem，Orlando

不满意：住宿条件和设施，员工和服务
The reception area not very clean, at night we had to wait for the receptionist to show, no coffee maker in the room, we need to go to the reception area to have coffee which was always cold😑, the elevator always smells bad (dogs urine) but the room was clean and specious, i know it’s cheap but definitely they can work on some points to improve it
2024 年 4 月入住 5 晚

10/10 超赞

Jackson

满意：员工和服务
Service
2024 年 4 月入住 4 晚

8/10 还可以

Alex

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pillows were amazing
2024 年 4 月入住 6 晚

8/10 还可以

linnetta

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay at a reasonable price
2024 年 4 月入住 4 晚
Management 于 2024年04月30日 的回复
Hello Linnetta, Thank you for the wonderful review and we are pleased to see that you enjoyed your stay. We look forward to seeing you next time!

10/10 超赞

Bronson

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The beds were not very comfortable.
2024 年 4 月入住 1 晚
Management 于 2024年04月29日 的回复
Hello Bronson, I apologize for the inconvenience and lack of comfort caused during your stay. Your feedback will help to better serve our guests in the future.

10/10 超赞

Lauren

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Management 于 2024年04月29日 的回复
Hello Lauren, We are happy to see that you enjoyed your stay with us. Come back and stay with us again!

10/10 超赞

Araceli

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place and exceeding customer expectations
2024 年 4 月入住 1 晚
Management 于 2024年04月26日 的回复
Hello Araceli, Thank you for the wonderful feedback. Come back and stay with us again!

10/10 超赞

Araceli

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Service and great work and excellent customer care
2024 年 4 月入住 2 晚
Management 于 2024年04月26日 的回复
Hello Araceli! We are delighted to hear that our staff provided you with a memorable experince. We look forward to seeing you agian soon!

10/10 超赞

arbonio

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚
Management 于 2024年04月26日 的回复
We are happy to see that you enjoyed your stay! We look forward to seeing you again soon.

10/10 超赞

DORA

与配偶出行
Staff, cleanliness
2024 年 4 月入住 2 晚
Jim 于 2024年04月15日 的回复
Thank you very much for your review! We look forward to a return visit in the future!

10/10 超赞

Salim

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Jim 于 2024年04月16日 的回复
Thank you for your review! We look forward to seeing you again when you have a need for lodging!

10/10 超赞

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
You cant beat the room and price. Although i wish the room had been swept a little bit better... i cant complain. Other than that great room& hotel!
2024 年 4 月入住 1 晚
Jim 于 2024年04月14日 的回复
Thank you very much for your review! I will share this with my housekeeping staff as a training tool.

2/10 糟糕

Sean

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Advertised to have a kitchenette but the rooms don't even come with paper cups or a coffee maker let alone pans or any utensils. when you ask the desk about this they tell you that you can buy kitchen utensils and pans from them but they're out so you can't. They advertise high speed WiFi but you actually have to pay for that as well. They're thermostat has a motion sensor that shuts off after a while so good luck keeping the room at a nice temp while you're sleeping. Asked for a do not disturb sig. And was told they were out of that.
2024 年 4 月入住 4 晚
Management 于 2024年04月10日 的回复
We're sorry you were not completely satisfied with your stay. I assure you, we take all of our guests comments seriously, and are taking the necessary actions to remedy these issues. We hope you will consider Woodsprings Suites again when your travels require lodging

10/10 超赞

Amy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place is very quiet and safe
2024 年 3 月入住 21 晚
Jim 于 2024年04月8日 的回复
Thank you for staying with us!

2/10 糟糕

Edgar

2024 年 3 月入住 7 晚
Jim 于 2024年04月15日 的回复
It looks like you weren't completely happy with your stay. I do hope you'll consider us again when you need lodging, and give us the chance to make your next stay a pleasant one!

10/10 超赞

DORA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My second time staying at wood springs. It is clean , friendly staff, facility laundry very convenient. I would recommend to all my friends!
2024 年 3 月入住 2 晚
Jim 于 2024年04月8日 的回复
Thank you for staying with us!

10/10 超赞

Amy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is the best
2024 年 3 月入住 7 晚
Jim 于 2024年04月8日 的回复
Thank you for staying with us!

6/10 一般

stephon

满意：员工和服务
不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Jim 于 2024年04月8日 的回复
Thank you for staying with us!

2/10 糟糕

Ryan

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty smelly and rude not very knowledgeable and dont offer refunds even if you walk in and walk right out due to horrible cigarette smells and the room was nasty and the sheets had stains on them. Front desk lady saus she can do a refund but her boss has to approve it since they got a new system 3 days ago she gets ahold of the boss and he just says stright up we dont give refunds
2024 年 3 月入住 1 晚
Management 于 2024年04月26日 的回复
Hello Ryan, We apologize for not meeting your expectations. Your honest feeback will help us to provide our guests with a higher qaulity of service in the furute.

10/10 超赞

Bob

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

Demond

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and quiet
2023 年 12 月入住 1 晚

4/10 很差

Charles

与家人出行
满意：住宿条件和设施，员工和服务
不满意：服务设施
Top of fridge was covered in crumbs. Hot water in the tub was plumbed reverse. My youngest was injured by the bathroom door stop. Only two devices allowed on the free wifi. No pots, pans, silverware, cups or dishwasher provided in the long term stay room with a cooking surface.
2023 年 12 月入住 3 晚

8/10 还可以

Shannon

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Zachary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Douglas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
Hotel itself was great, few things, bed a bit uncomfortable, pillows a bit to "thin" for me. But of dust here and there, but all in all, i will definitely stay there again when i come back to visit family and friends!!
2023 年 12 月入住 3 晚

10/10 超赞

Michael

2023 年 12 月入住 1 晚

2/10 糟糕

ankit

2023 年 12 月入住 1 晚

10/10 超赞

Rodney

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean staff great
2023 年 11 月入住 1 晚

10/10 超赞

Christine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly. Room was clean.
2023 年 11 月入住 7 晚
Sean-GM 于 2023年11月28日 的回复
Thank you for your review

6/10 一般

Benoit

2023 年 10 月入住 1 晚
Sean-GM 于 2023年11月27日 的回复
Thank you for your review. We will use it to improve our service.

8/10 还可以

Michael

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Susan - GM 于 2023年10月25日 的回复
Dear Michael,Thank you for the great review. We appreciate the good score and your business. We do hope to see you in the near future.Sincerely,Susan - GM

8/10 还可以

真实旅客

团体旅客
满意：住宿条件和设施，清洁度
A clean and basic room for an overnight, just what was needed
2023 年 10 月入住 1 晚
Susan - GM 于 2023年10月18日 的回复
Dear Guest,Thank you for the good review and for your business. We do hope to see you again in the future.Sincerely,Susan Ratz-GM

6/10 一般

真实旅客

商务旅客
满意：员工和服务
不满意：客房舒适度
Meh
Very basic low end accommodations. Room was clean but the hallway was pretty dirty. Okay for one night, but wouldn't stay more than that and won't visit again.
2023 年 9 月入住 1 晚
Susan - GM 于 2023年09月25日 的回复
Dear Meh,I am very sorry to hear you didn't enjoy our extended stay hotel. Sorry to hear that you will not be seeing you again.Sincerely,Susan - GM

10/10 超赞

Tracey

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Susan - GM 于 2023年09月25日 的回复
Dear Tracey-We would like to thank you for the excellent review. We greatly appreciate your business and your great review.We do hope to see you again.Sincerely,Susan-GM

4/10 很差

David

2023 年 9 月入住 1 晚
Susan - GM 于 2023年10月6日 的回复
Dear David,I am sorry to see that you didn't enjoy your stay. We hope we get another opportunity to give you better service in the future.Sincerely,Susan - GM

8/10 还可以

Kelly

2023 年 8 月入住 6 晚
Susan - GM 于 2023年09月19日 的回复
Hello Kelly,Thank you kindly for the great review! We do appreciate your business and the good score. We hope to see you again the next time you are in the area.Sincerely,Susan - GM

6/10 一般

Theodore

与配偶出行
不满意：服务设施
A number of minor issues. Two lights in the room didn't work. One was burned out (over the stove) and the desk lamp was missing a light bulb. Front desk said she didn't have access to replacements. Room had a strange odor. Smelled like a disagreeable scented air freshener was used. Very small, thin bath towels.
2023 年 8 月入住 1 晚
Susan - GM 于 2023年09月19日 的回复
Dear Theodore,I am very sorry that you had that kind of experience with us. We always want our guests to enjoy their stay. I will talk to our maintenance team to make sure we don't have those issues again.We hope to see you again, so we can give you a more enjoyable experience.Sincerely,Susan - GM

10/10 超赞

Amanda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable
2023 年 8 月入住 1 晚
Susan - GM 于 2023年08月21日 的回复
Dear Amanda,Thank you for the excellent review! I am thrilled that you felt very comfortable at the hotel. We hope to see you the next time you are in the Toledo/Maumee area.Sincerely,Susan R- GM

2/10 糟糕

Chris

与家人出行
不满意：服务设施
I paid for my trip in full with Expedia. I showed the front desk girl the receipt. She put a $250 hold on my credit card which I understand is the rule, but she also charged my card TWICE for a room I already paid for. When I called to alert them she was rude, unaware how to resolve the issue, and ended up hanging up on me. I will sleep outside in the rain before I ever give this hotel another dollar.
2023 年 8 月入住 1 晚
Susan - GM 于 2023年09月19日 的回复
Dear Chris,I am extremely sorry to hear about your experience. I wish you had called me, so I could have taken care of everything. My team does take pride in giving excellent customer service, so I am thinking it may had been a newer employee that is no longer with us. Sincerely,Susan - GM

2/10 糟糕

Cynthia

不满意：清洁度、员工和服务、住宿条件和设施
I didn't like anything about this property. My room was not ready when i arrived, i waited an hour and half before the receptionist went upstairs to get the room ready because there was no house keeping at that moment. Finally this guy( receptionist) came down and handed me the key to the room. I went to my room and found out that everything in the room was dirty, from the linens in the bedroom to bathroom, the room was not cleaned after the last left. The room smells cigarette. This receptionist lied to me he went up to clean, he didn't do nothing, he just flip over the linen, (smart ass) I wasn't happy at all
2023 年 8 月入住 5 晚
Susan - GM 于 2023年08月21日 的回复
Dear Cynthia,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time. Sincerely,Susan - GM

8/10 还可以

Teresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was comfortable and good value for money, but we did not have enough towels and no bathroom amenities or cups
2023 年 8 月入住 1 晚
Susan - GM 于 2023年08月21日 的回复
Dear Teresa,Thank you for your business and for your good review. I am very sorry to hear that we did not provide you with the bathroom amenities and cups. I will share this information with our housekeeping director, so she can address this issue.We hope to see you again!Sincerely,Susan - GM

2/10 糟糕

Jennifer

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad
There were groups of men standing around cars in the parking lot and the air outside and inside the hotel smelled like marijuana. I believe I saw a drug deal go down. The room next to mine was blasting music and my bed looked like a cot. There were big bags of trash lying around everywhere in the hallway. The carpet was stained and the smell of the whole place was not good.
2023 年 8 月入住 2 晚
Susan - GM 于 2023年08月21日 的回复
Dear Jennifer,I am very sorry hear you experienced a bad stay. We did have a group in house that was there the evening you were here, and it was addressed immediately with the group, and everything is back to normal. We hope you will give us another try, so we can show you that we do provide a clean and quiet hotel. If you are coming into town again, please give me a call.Thank you,Susan - GM

10/10 超赞

Gregory

与配偶出行
满意：员工和服务
The hotel staff was very nice and helpful during our stay!
2023 年 7 月入住 1 晚
Susan - GM 于 2023年08月3日 的回复
Dear Gregory,Thank you for the excellent review! I will make sure to share your wonderful comments with my team in our morning huddle. I know they will greatly appreciate you taking the time out to mentioning the friendly service they provided.We hope to see you the next time you are in the Maumee/Toledo area.Sincerely,Susan - GM

8/10 还可以

Brian

2023 年 7 月入住 2 晚
Susan - GM 于 2023年08月21日 的回复
Dear Brian,Thank ou for the good review! We greatly appreciate you taking the time out of your busy schedule to give us a good review. We hope to see you again the next time you are in the Toledo/Maumee area.Sincerely,Susan - GM

10/10 超赞

Kellie，Meadville

与家人出行
满意：住宿条件和设施，员工和服务
I would stay here again.
2023 年 6 月入住 1 晚
Susan - GM 于 2023年07月6日 的回复
Hello Kellie,I would like to thank you for the excellent review! We greatly appreciate and we are thrilled to hear that you would stay here again. We hope you will be back in the Maumee/Toledo area again!Sincerely,Susan Ratz-General Manager

8/10 还可以

Melissa

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Clean and convenient location
2023 年 6 月入住 1 晚
Susan - GM 于 2023年06月30日 的回复
Dear Melissa,Thank you for the good review. I am glad you enjoyed our clean hotel and the location. We hope to see you again in the future.Sincerely,Susan - GM

6/10 一般

AARON

与家人出行, 商务旅客
满意：员工和服务
不满意：清洁度
The property is new and nice…the room was dirty in my opinion…dust on everything, the counters and bed side table were gross and had stuff stuck all over them. I ended up getting clorox wipes from my car and wiping everything down. Front desk staff was nice, they did verify that we had 3 adults in our stay…that part is important because the following morning when we woke up to shower we realized there was only 2 bath towels and 1 wash cloth. Having one per person based upon my reservation would’ve been nice. Someone was banging on our door and pulling on it in the middle of the night. A lot of potential if some of these things would be addressed.
2023 年 6 月入住 1 晚
Susan - GM 于 2023年06月26日 的回复
Dear Aaron,I am sorry to hear that we didn't provide you with the cleanest room. My housekeeping manger and her team usually do a great job, however this weekend, we had a lot of last minute bookings that sold us out, so unfortunately a front desk agent stepped in and tried to clean some rooms and I am guessing that is what happened with your room. If you are in the area again, I would really like to show you that we can do a much better job. Please call me if you will be back in the area, so I can get something worked out for you.Sincerely,Susan - GM

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
The hotel was comfortable and fit our needs for a weekend conference we attended. We were really only there to sleep.
2023 年 6 月入住 2 晚
Susan - GM 于 2023年06月26日 的回复
Dear Guest,Thank you for the nice review. We appreciate you taking the time out to let everyone know that we have a nice hotel. We do hope to see you again in the future!Sincerely,Susan - GM

2/10 糟糕

Harmony

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Gave our room away....
We had a reservation and even sent a message via Hotels.com notifying the hotel we would need a late check in. When we arrived late last evening, we discovered our room had been given to someone else. Front desk guy looks like he was recently busted out of jail. He gave us a different room, and not once asked for our ID or confirmation information. We will never stay here and Hotels.com needs to better at communicating with guests when messages are sent to the hotel at the time of booking acknowledging things like late check in requests.
2023 年 6 月入住 1 晚
Susan - GM 于 2023年06月26日 的回复
Dear Harmony,I am very sorry to hear that the room that you booked wasn't available upon check in. I will look into the situation. If you are in the area again, please give me a call and I can get you a discounted room rate.Sincerely,Susan - GM