Tomkins Cove hotels from HK$731

"Nice hotel good location"

"Everything was great"

"Good coffee, comfy beds, great place to spend the night after a long day out"

"Lovely Manager Alexis…"

"From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking. We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement. When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean. The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance. Bedbugs too"

"This place is really sad. Staff is friendly and water pressure was strong, but that is the only positive. I had stayed here about 10-15 years ago and it has seriously gone down hill."

"Great"

"The customer service was top tier, the front desk was so polite and helpful. The room was clean and so beautifully decorated. The dinner and brunch at the restaurant was delicious! It was a wonderful staycation and I will be back!"

"Robert was great"