We did not stay in the Holiday inn due to circumstances that changed in that hotel we were transferred to the Crown Plaza of the same group IHC this hotel was fantastic five star the service was excellent the room was excellent the bedding was taking two queen size bed plenty of room to move about staff friendly and good to would recommend this hotel
Brian
2025 年 7 月入住 2 晚
2/10 糟糕
Tommy Nielsen
2025 年 7 月 26 日
不满意:清洁度、员工和服务、住宿条件和设施
worst customer service ever. they charge me in a higher price and they told expedia that they will change the amount based on the receipt that i booked but it didn't
Tommy Nielsen
2025 年 7 月入住 2 晚
10/10 超赞
Guillaume
与家人出行
2025 年 7 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pretty clean
Guillaume
2025 年 7 月入住 1 晚
10/10 超赞
Yves
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Tres bien
Yves
2025 年 7 月入住 1 晚
2/10 糟糕
Hisham
与家人出行
2025 年 7 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
X
Hisham
2025 年 7 月入住 4 晚
8/10 还可以
Marilyn
与家人出行
2025 年 7 月 18 日
满意:清洁度
Staff member at check in spoke very quietly and I couldn't understand what he was saying.
Marilyn
2025 年 7 月入住 1 晚
8/10 还可以
Ricardo
与家人及幼儿出行
2025 年 7 月 13 日
满意:住宿条件和设施,清洁度
The beds were comfortable.
Ricardo
2025 年 7 月入住 3 晚
10/10 超赞
David,Vancouver
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Nice room and friendly staff. Airport shuttle was super helpful. I'd stay again.
David
2025 年 7 月入住 1 晚
6/10 一般
Vanessa
与配偶出行
2025 年 7 月 8 日
不满意:清洁度、服务设施、住宿条件和设施
Even before I had arrived in the hotel's city (Toronto), the hotel had proceeded to charge and put a hold on my card ahead of time instead of doing it until I arrived. With this happening, it proceeded to disrupt the financial planning I had for the weekend. The hold is still on my card despite paying by another method.
When I was making my way to my room, I noticed a cigarette on the ground outside one of the rooms. The air conditioning in the room was struggling to say the least and was not the best during a Toronto summer weekend. Even the vents of where the AC is located looked very dirty and had not been cleaned in quite some time.
They will charge $25/night for parking on top of the already expensive nightly fees (for a 3 star hotel) which is absolutely baffling. They have more than enough parking available on their site that they should not need to charge overnight parking for people staying under 3 days. The parking fees should either be calculated into the price of the stay or be complimentary.
During checkout, I was asked how my stay was and I responded "not bad". Immediately after I said that, I was then questioned multiple times in a mocking and an aggressive manor by a staff member which I think was the manager.
I was only offered a printed receipt and not emailed one when they have my email on file. The hotel was also texting me every day during my stay asking for a review which felt completely off putting and very demanding.
Vanessa
2025 年 7 月入住 2 晚
10/10 超赞
Christine
团体旅客
2025 年 7 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Hotel for the price!!
Christine
2025 年 7 月入住 1 晚
10/10 超赞
Jumel
2025 年 7 月 6 日
Jumel
2025 年 7 月入住 2 晚
8/10 还可以
David
2025 年 6 月 30 日
David
2025 年 6 月入住 3 晚
10/10 超赞
Cheryl,Carbonear
2025 年 6 月 24 日
满意:清洁度
Cheryl
2025 年 6 月入住 3 晚
6/10 一般
Louise
与家人出行
2025 年 6 月 22 日
满意:清洁度
不满意:服务设施
Outside area not well kept
Louise
2025 年 6 月入住 1 晚
10/10 超赞
James
2025 年 6 月 21 日
James
2025 年 6 月入住 4 晚
10/10 超赞
Shania
2025 年 6 月 20 日
Shania
2025 年 6 月入住 4 晚
8/10 还可以
Michelle
与家人出行
2025 年 6 月 17 日
We weren’t expecting a lot with it being so close to the airport and having read some reviews but it was close to the convention centre. We were pleasantly surprised by how clean the rooms were. The staff were very friendly and helpful. The downfall is that the hotel is behind in updating the general appearance. It could use new carpet in the halls but it is kept very clean.