露台

关于图森大学公园万豪酒店的点评

3.5 out of 5
图森大学公园万豪酒店
880 E 2nd St, Tucson, AZ

点评

8.2

很好

10 分 - 超赞。480 条好评,共有 1001 条点评" "
8 分 - 还可以。271 条好评,共有 1001 条点评" "
6 分 - 一般。130 条好评,共有 1001 条点评" "
4 分 - 很差。69 条好评,共有 1001 条点评" "
2 分 - 糟糕。51 条好评,共有 1001 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

zhenghong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很方便,在大学内!
2018 年 5 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best location for UA new student
The room is well equiped but the facilities is old.
2017 年 8 月入住 5 晚

10/10 超赞

Mark,Seattle

2024 年 5 月入住 1 晚

10/10 超赞

Adina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to everything. Thanks.
2024 年 5 月入住 2 晚
GM 于 2024年05月14日 的回复
Dear Adina, Thank you for awarding us a full rating. We're thrilled you had a delightful experience and enjoyed our convenient location. Do visit us again soon! Best, Doug Smith, GM

10/10 超赞

Glenn

满意:清洁度、服务设施、住宿条件和设施
Nice place but a bit dated.
2024 年 4 月入住 3 晚
GM 于 2024年04月23日 的回复
Dear Glenn, We appreciate you taking the time to let us know that you enjoyed your stay. Thank you for your kind review, suggestions for areas of improvement, and for choosing our hotel. We look forward to welcoming you back soon. Best, Doug Smith, GM

6/10 一般

Jennifer

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Was a clean more modern property for Tucson. Room was modern and clean. Very convenient for a wildcat event day.shops and food and campus were all near by. Parking was free for the weekend . Staff was nice enough to hold our luggage but it would have been nice to be able to check in earlier than 3 . Breakfast buffet was ok for the price. A bit noisy at night because your door faces the atrium but it settled down.
2024 年 4 月入住 1 晚
GM 于 2024年04月8日 的回复
Dear Jennifer, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Doug Smith, GM

4/10 很差

Bianca

与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
Bathroom was very gross. There was still hair on the ground from whoever was in that room before. The shower was iky and had mildew in the corners. I did not want to shower without shower shoes and even then, it so not pleasant. The room was so warm and when we called the front desk to get it fixed, no one answered. Between the warm room and the noise late at night from the bars I could not sleep. The room itself was nice but the bathroom not so much. On top of the details I previously describe, there was weird bubbles in the corners of the walls and the paint was peeling and look funny. I wouldn’t stay here again. When I checked out, I was never even asked how my stay was
2024 年 3 月入住 1 晚
GM 于 2024年04月1日 的回复
Dear Bianca, We are very sorry that you experienced issues with temperature control during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Doug Smith, GM

8/10 还可以

Shirl

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
High quality I appreciate
2024 年 3 月入住 2 晚
GM 于 2024年03月31日 的回复
Dear Shirl, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Doug Smith, GM

8/10 还可以

Thomas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

8/10 还可以

Karen

满意:清洁度、员工和服务、住宿条件和设施
Convenient… overpriced
2024 年 3 月入住 1 晚
GM 于 2024年03月29日 的回复
Dear Karen, Thank you for all your feedback, and we hope to host you again. Sincerely, Doug Smith, GM

8/10 还可以

Faith,Bullhead City

满意:住宿条件和设施,员工和服务
2024 年 3 月入住 2 晚
GM 于 2024年03月27日 的回复
Dear Faith, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Doug Smith, GM

10/10 超赞

Timothy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best place to stay if you’re visiting your U of A wildcat!
2024 年 1 月入住 1 晚
GM 于 2024年03月13日 的回复
Dear Timothy, We appreciate your high recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Doug Smith GM

10/10 超赞

Laureen

满意:清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
GM 于 2024年02月28日 的回复
Dear Laureen, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Doug Smith GM

10/10 超赞

Charles

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
GM 于 2024年02月28日 的回复
Dear Charles, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Doug Smith GM

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
noise
Overally very good. Unfortunately the windows do not insulate sound from downstairs. I was on the 7th floor and was still awakened by street sound.
2024 年 2 月入住 3 晚
GM 于 2024年02月16日 的回复
Dear Anonymous,Thank you for taking the time to provide a review. I am happy to hear that you enjoyed your stay overall. We truly value your feedback and hope to have the pleasure of welcoming you back soon, with the expectation that your next stay will be even better.Best,Doug SmithGeneral Manager

2/10 糟糕

Tiago

商务旅客
满意:清洁度
不满意:员工和服务
Not Worth
The room was not available at the Check-In, and I had to wait for 3 hours. The room was very noisy at 5am.
2024 年 2 月入住 2 晚
GM 于 2024年02月14日 的回复
Dear Tiago, I apologize that we did not have a room ready for your arrival, and noise pollution interrupted your comfort. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Doug Smith, GM

10/10 超赞

Caroline,Ft Towson

与家人出行
Excellent property - we will definitely stay here again. Great amenities!!
2024 年 2 月入住 1 晚
GM 于 2024年02月14日 的回复
Dear Caroline, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our Marriott and taking time out of your day to let us know you enjoyed your time with us. Please come back anytime. Best, Doug Smith, GM

6/10 一般

Robert,Ellensburg

满意:清洁度、员工和服务、住宿条件和设施
Why did I pay a fortune for a hotel room, only to have to pay more for wifi? Seriously? And avoid the breakfast brunch - expensive, cold, and pretty unexciting.
2024 年 2 月入住 2 晚
GM 于 2024年02月13日 的回复
Dear Robert, I apologize that our services did not meet your expectations and that you did not feel satisfied with our breakfast. As a team, we always strive to provide the best possible experience for our guests, and I am sorry that we fell short in your case. We appreciate your feedback and will use it to improve our services for future guests. Thank you for taking the time to share your review with us. Sincerely, Doug Smith GM

8/10 还可以

Annette

满意:员工和服务,清洁度
2024 年 2 月入住 3 晚
GM 于 2024年02月13日 的回复
Dear Annette, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Doug Smith GM

6/10 一般

Ili

商务旅客
The bed was making so much noises when you get on it.
2024 年 2 月入住 3 晚
GM 于 2024年02月6日 的回复
Dear Ili, Thank you for choosing our services and for taking the time to provide us with your feedback. We appreciate all feedback as it helps us to identify areas where we excel and those where we need to improve. I apologize for the noise caused by the bed that affected your experience negatively. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Doug Smith GM

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Crazy expensive - $450 a night!
Our flight was cancelled and we were devastated that the delay caused us to miss the UofA men’s basketball game. The young man at the front desk could tell we were exhausted when we arrived at 11pm and kindly gave us a room on the “quiet side” of the building so that we could get a good nights rest. It was much appreciated!
2024 年 2 月入住 3 晚
GM 于 2024年02月5日 的回复
Dear Anonymous, Thank you for taking the time to share your experience with us. It’s wonderful to know our staff left such a lasting impression with you through their kindness and warm hospitality. I’m pleased we could add a little comfort during a stressful time, so you could enjoy your stay and a good night’s rest. We’re happy to have had you as our guests, and we hope to host you again should your travels bring you back to Tucson. Best, Doug Smith GM

6/10 一般

Heather

与家人出行
Location is the best attribute of this hotel. If you are in Tucson for the U of A, the location cannot be beat. However, we stayed on the eastern side of the hotel and it was VERY noisy. Friday and Saturday we were blasted by the restaurants below and the garbage trucks in the adjacent alley. Sunday night was quieter, but we were still awoken by a loner driving through with stereo blasted at 3 am. Otherwise, self park was easy, hotel was clean, desk staff were courteous. Would recommend, just bring some earplugs.
2024 年 1 月入住 3 晚
GM 于 2024年01月30日 的回复
Dear Heather, It seems like you enjoyed your stay at our hotel, but I apologize for the disturbance caused by external noise pollution which was beyond our control. We appreciate your valuable feedback as it helps us to identify areas that require our immediate attention for improvement. We hope that you will consider staying with us again in the future for a better experience. Thank you for your feedback. Sincerely, Doug Smith GM

10/10 超赞

John

2024 年 1 月入住 2 晚
GM 于 2024年01月23日 的回复
Dear John, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Doug Smith General Manager

10/10 超赞

Janice

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel and location
Our flight was delayed, luggage retrieval took forever and our rental car was over an hour wait. We got into the hotel several hours passed our check in time and was met by Ivan who was kind and understanding. He got us checked in and got us our garage pass. Our room was a 2 queen bed on the 6th floor. It was quiet, comfy and clean. Housekeeping refreshed our towels and I was asked multiple times throughout our 3 night stay by different employees if our stay and room was ok. Location is perfectly close to U of A, multiple restaurants and coffee spots. This is a college town so expect college activities and energy on Friday and Saturday nights. Didn’t bother us one bit and we slept well. Will be back again and will recommend this to our friends traveling to the area!
2024 年 1 月入住 3 晚
GM 于 2024年01月15日 的回复
Dear Janice,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Doug SmithGeneral Manager

10/10 超赞

Stefanie

满意:清洁度、员工和服务、住宿条件和设施
Great location
2024 年 1 月入住 1 晚
GM 于 2024年01月13日 的回复
Dear Stefanie,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon.Best,Doug SmithGeneral Manager

10/10 超赞

Mason

2024 年 1 月入住 1 晚
GM 于 2024年01月23日 的回复
Dear Mason, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Doug Smith General Manager

10/10 超赞

Diana,Cypress

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice surroundings and staff
2024 年 1 月入住 1 晚
GM 于 2024年01月11日 的回复
Dear Diana,We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon.Best,Doug SmithGeneral Manager

10/10 超赞

Sandy

2023 年 12 月入住 2 晚
GM 于 2024年01月11日 的回复
Dear Sandy,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Doug SmithGeneral Manager

10/10 超赞

Sarah

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚
GM 于 2024年01月23日 的回复
Dear Sarah, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Doug Smith General Manager

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Jerilyn

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2023 年 12 月入住 1 晚
GM 于 2023年12月29日 的回复
Dear Jerilyn,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!Best,Doug SmithGeneral Manager

10/10 超赞

Fadi

2023 年 12 月入住 1 晚
GM 于 2024年01月23日 的回复
Dear Fadi, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Doug Smith General Manager

10/10 超赞

Dale

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property had a great location. Needs to have some TLC like cleaning the exterior of the windows, Painting the stairwells, cleaning the sidewalks next to the hotel.
2023 年 12 月入住 2 晚
GM 于 2023年12月23日 的回复
Dear Dale,Thank you for taking the time to share your experience with us. I’m pleased to hear that you were able to enjoy our convenient location while in town. We value your feedback, as reflections like yours allow us to continually monitor our guest experience. We look forward to welcoming you again with the expectation that your next stay will be even better!Best,Doug SmithGeneral Manager

10/10 超赞

Gabriela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Near from Centennial Hall and is a big room.
2023 年 12 月入住 1 晚
GM 于 2024年01月31日 的回复
Dear Gabriela, Thank you for taking the time to share your kind and informative review. We are delighted to know that you had a completely satisfying experience with us, thanks to our convenient location and spacious rooms. We appreciate your commendation, and we look forward to welcoming you back for another enjoyable stay in the near future. Best, Doug Smith GM

10/10 超赞

Lorayn

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very updated property with great staff. Everything was clean and its just a 5 min walk to University of Arizona campus.
2023 年 12 月入住 1 晚
GM 于 2023年12月11日 的回复
Dear Lorayn,Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, great staff, and convenient location to the University of Arizona campus made for an enjoyable stay. We appreciate your kind comments and look forward to your return.Best,Doug SmithGeneral Manager

6/10 一般

真实旅客

商务旅客
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Staff was amazing, my issue with the stay was the bed, it feels like is broken frame was making lots loud noises even when even when i out my weight with my arm to sit, it was even worst if i had to move when i was sleeping
2023 年 12 月入住 1 晚
GM 于 2023年12月11日 的回复
Dear Anonymous,While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced.Sincerely,Doug SmithGeneral Manager

10/10 超赞

Lori

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2023 年 11 月入住 3 晚
GM 于 2023年11月28日 的回复
Dear Lori,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Doug SmithGeneral Manager

10/10 超赞

Pablo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great stay. The area was walkable and had everything we needed
2023 年 11 月入住 2 晚
GM 于 2023年11月28日 的回复
Dear Pablo,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Doug SmithGeneral Manager

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Save water!
We love the location for attending U of A events. It's right in the middle of the city and you have easy access to restaurants. I was disappointed that this hotel in the desert ignored our towels that were hung (following the instructions on the card left in the room). Our towels were replaced every day. We don't replace linens daily at home and don't expect that to be done when we travel. PLEASE save water and follow the lead of guests who hang towels, rather than leaving them on the floor.
2023 年 11 月入住 3 晚
GM 于 2023年11月23日 的回复
Dear Michael,I'm glad that our location was well suited to your visit. I'm sorry for our housekeeper's oversight. We appreciate your feedback as it heightens our awareness in this area. Thank you for choosing us, and we hope to host you again.Sincerely,Doug SmithGeneral Manager

10/10 超赞

ann

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A great hotel stay!!
The location is excellent for a stay in Tucson, especially if you are visiting U of AZ. The hotel is welcoming with its large, bright lobby. The check in process was smooth and very friendly. The gym is very well equipped and maintained. The equipment is top shelf and plenty of it. The room Was large and comfortable. The beds and linens are great and the options for seating and lighting are more than sufficient.
2023 年 11 月入住 2 晚
GM 于 2023年11月12日 的回复
Dear ann,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear of the comfort and convenience you experienced at our Tucson Marriott University Park. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Doug SmithGeneral Manager

2/10 糟糕

Carol

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Don’t stay here if you want to sleep at night!
Absolutely terrible. Didn’t sleep at all. Noise from street until early morning hours then trash pick up at 4am. Staff not sympathetic to our complaints.
2023 年 11 月入住 1 晚
GM 于 2023年11月7日 的回复
Dear Carol,I’m sorry to hear that noise pollution caused by the street kept you from having a restful night’s sleep and that you found our associates unhelpful; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Doug SmithGeneral Manager

10/10 超赞

Roslyn

满意:清洁度、服务设施、住宿条件和设施
At the entrance to the University of Arizona campus in Tucson.
2023 年 11 月入住 1 晚
GM 于 2023年11月7日 的回复
Dear Roslyn,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Doug SmithGeneral Manager

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚
GM 于 2023年11月5日 的回复
Dear Anonymous,Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area.Sincerely,Doug SmithGeneral Manager

6/10 一般

Gary

满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Disappointed there is no pool or hot tub. Disappointed that hotel does not offer complimentary breakfast, let alone complimentary coffee. Bummer!
2023 年 10 月入住 3 晚
GM 于 2023年10月31日 的回复
Dear Gary,We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I apologize for your disappointment that our property does not have a pool or hot tub and that our brand does not offer complimentary breakfast and coffee. Our on-site restaurant, Saguaro, serves breakfast, lunch, and dinner daily. We appreciate you choosing us and hope to have the opportunity to host you again for a more favorable impression.Sincerely,Doug SmithGeneral Manager

10/10 超赞

Derek

2023 年 10 月入住 1 晚

8/10 还可以

Miles,Beverly Hills

满意:清洁度、员工和服务、住宿条件和设施
Guests next to us were very loud
2023 年 10 月入住 1 晚
GM 于 2023年10月31日 的回复
Dear Miles,I’m sorry to hear that noise pollution caused by the neighboring room interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Doug SmithGeneral Manager

10/10 超赞

MICHELLE

与家人出行, 商务旅客
满意:服务设施
Room and property all around was clean and great customer service. Close to everything.
2023 年 10 月入住 1 晚
GM 于 2023年10月15日 的回复
Dear MICHELLE,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for taking the time to write, and please visit again soon. Best,Doug SmithGeneral Manager

10/10 超赞

Jacqueline

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great comfort and friendliness
The staff was incredibly friendly and helpful. The rooms were large and bright. The overall common space in the lobby was perfect for conversations and getting work accomplished.
2023 年 10 月入住 2 晚
GM 于 2023年10月14日 的回复
Dear Jacqueline,It is wonderful to hear that you had a great stay at our Tucson Marriott University Park. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for being our guest, and please visit again soon.Best,Doug SmithGeneral Manager

10/10 超赞

Alan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One night stay
Good one night stay, it was really nice!
2023 年 10 月入住 1 晚
GM 于 2023年10月10日 的回复
Dear Alan,Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon.Best,Doug SmithGeneral Manager

10/10 超赞

Sheryl

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay!
Beautiful suite, superb location comfortable bed and friendly staff
2023 年 10 月入住 2 晚
GM 于 2023年10月9日 的回复
Dear Sheryl,Whenever guests use the word "perfect" regarding their stay at our Tucson Marriott University Park, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Doug SmithGeneral Manager