Les recomiendo que tengan más amenidades de diversión, como paseos en lancha, viajes al arrecife algo que no sea meramente en el Hotel.
Jose Alfonso
2025 年 6 月入住 3 晚
10/10
Excelente, tuvimos problemas con los servicios de internet y tv de paga y el personal nos brindo todas las facilidades para resolver, excelente trato, sin duda alguna volvería
Rodrigo Luna
2025 年 6 月入住 6 晚
10/10
Property location is greant
Christian Joan
2025 年 6 月入住 8 晚
6/10
Unable to get in the beach. Very disappointing
Marisela
2025 年 6 月入住 1 晚
10/10
Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Therese
2025 年 6 月入住 2 晚
4/10
While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high.
Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
Sohrat
2025 年 6 月入住 3 晚
8/10
Very nice & quiet place for couples really recommended.
Del
2025 年 5 月入住 6 晚
10/10
Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good.
Izaac is amazingly helpful. Kudos.
Azadeh
2025 年 5 月入住 3 晚
10/10
Excelente servicio te hacen sentir como en casa la comida excelente y los masajes mucho más vale la pena regresar
Arturo
2025 年 5 月入住 4 晚
10/10
The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying.
If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.
Arianna
2025 年 3 月入住 7 晚
10/10
Ebony L.
2025 年 5 月入住 2 晚
8/10
Luz M
2025 年 5 月入住 4 晚
8/10
Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.
Michaela Dawn
2025 年 4 月入住 7 晚
10/10
Magdalini
2025 年 5 月入住 1 晚
10/10
Edwina
2025 年 4 月入住 4 晚
10/10
I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place.
Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.
Venus
2025 年 4 月入住 2 晚
4/10
We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.
Darren
2025 年 4 月入住 3 晚
10/10
Claire
2025 年 3 月入住 1 晚
8/10
Buenas instalaciones solo que la zona de playa muy rocosa
Miguel
2025 年 4 月入住 3 晚
10/10
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
Katia
2025 年 4 月入住 2 晚
10/10
A great stay. Staff were excellent. Isaac was especially helpful
Jerome
2025 年 3 月入住 13 晚
10/10
My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend
Erikha Amaliz
2025 年 3 月入住 4 晚
10/10
We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
Meredith
2025 年 3 月入住 5 晚
10/10
Quiet, safe, beautiful beach access, free breakfast (made to order, and great options), friendly staff. This is an absolute gem.
Only concern we had was:
1. Water temperature (you may not get hot water for shower from time to time)
2. Power Outage (the Tulum infrastructure is not yet developed, this can be experienced elsewhere in Tulum)
Would definitely recommend the stay here!