Pros:
The house was in a beautiful location, we would return for the location.
The log burner was really nice.
The property was spacious with pretty rooms.
The beds were really comfy.
It was a lovely little walk down the hillside to the swimming pool.
The staff who we had contact with were were friendly and helpful.
Cons - overall maintenance was poor:
Swimming pool needs a clean - The walls at the far end had green mould on them and the children told us that when they looked underwater, there were loads of hairs in the bottom of the pool.
There were several dead flies in the house upon arrival which we hoovered up ourselves. Also, there was no dust bag in the hoover so it leaked dirt.
When we arrived the boiler wasn't working - it wouldn't switch on initially, and then wouldn't switch off. I called to report the issue and maintenance came and sorted it the following day.
The tumble drier filter was completely clogged, I had to clean it myself as it was a fire risk. It still only tumbled cold so didn't dry anything. I reported this but it wasn't fixed.
When the bath wasn't draining, we discovered that the bath plug was utterly full of hair and slime - we took pictures!
There were only two small logs provided for the log burner.