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关于海景迪帕尔别墅的点评

3 out of 5
海景迪帕尔别墅
Devala Road, Unawatuna

点评

7.0

还可以

10 分 - 超赞。3 条好评，共有 12 条点评" "
8 分 - 还可以。5 条好评，共有 12 条点评" "
6 分 - 一般。1 条好评，共有 12 条点评" "
4 分 - 很差。1 条好评，共有 12 条点评" "
2 分 - 糟糕。2 条好评，共有 12 条点评" "

6.6/10

清洁度

7.6/10

员工和服务

5.0/10

服务设施

6.6/10

住宿条件和设施

点评

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Don't do a mistake. Never book this "amazing" Sea view villa. We stayed only 2 nights out of 6 we'd booked just because we had nowhere else to stay. As soon as we found a decent place to stay we left this awful place. First of all the view from our balcony was like in the middle of a building lot. On the edge of our balcony, I mean right next to it - they had massive construction going on. From early morning to 10:30 PM construction was in full swing with all the noise that comes with it. That is not really the view and the sound you expect when going on vacation to Sri Lanka, when ordering a "sea view" place on a beach. Trust me, you won't see any sea, any ocean or anything beautiful. We were really shocked. Ignoring the fact they don't provide any soap or shampoo. The cherry on top was a room full of rat's excrements (on the floor or even around dishes and on a counter) and the rat itself running around in the room and all our suitcases, tearing plastic bags or other things. The excrements were all over the place so this means the room hadn't been cleaned. The toilet was not working. The dining area was so worn out that you loose the appetite the moment you enter it. The balcony furniture looked like dogs' chewing toys so you can scratch your arms on it (teeth marks all over the armrests). I guess the worst part was when after sending pictures to expedia - the hotel denied everything and said the pictures were not from their room :D the hotel never issued a refund
2019 年 11 月入住 6 晚
Regards, Rahul 于 2019年12月28日 的回复
Hi, There! We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future.

6/10 一般

Vitaly

满意：员工和服务
不满意：客房舒适度
Рядом две стройки.
2019 年 11 月入住 3 晚
С уважением, Вишал 于 2019年12月2日 的回复
Привет, Виталий! Извините за возникшую проблему. Мы должным образом учтем ваши отзывы и обеспечим лучшее обслуживание в будущем. Хорошего тебе дня :)

8/10 还可以

Therese

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A nice place close to the beach, friendly staff and very helpful. A good breakfast and a nice bed, air conditioning.
2019 年 11 月入住 1 晚
Regards, Navneet 于 2019年11月13日 的回复
Thank you for sharing your seamless experience, Therese! We’ll look forward to your next visit as we wish to continue serving you in the same manner repeatedly.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a decent place in a very good location right next to the beach. However, it should be made known that they are building a behemoth of a building directly behind this property. When you see Unawatuna and how all the buildings are below the palm tree line....then this huge square building/hotel right at the end of the beach...you wonder why this has been allowed. It isn't the fault of the Sea View property...but people should at least be aware of the building going on....which is probably about 90% complete as of Feb 21.
2019 年 2 月入住 2 晚
sanjeewa fernando 于 2019年03月15日 的回复
thanks for the nice review about hotel

10/10 超赞

Pete

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hyvä hintalaatu hotelli.
Hyvä aamupala ! Vastinetta rahalle oli hyvin, hyvä ilmastointi.
2019 年 2 月入住 3 晚
sanjeewa 于 2019年02月23日 的回复
dear sir, thanks for nice review about our hotel

4/10 很差

Madhavan Lakshmi

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 2 晚
sanjeewa 于 2018年06月23日 的回复
poor man

8/10 还可以

Bernhard

不满意：客房舒适度，清洁度
Fantastic location, right on the beach. Safe for the kids. Friendly environment
sanjeewa fernando 于 2018年04月16日 的回复
dear sir, thanks for the nice review about hotel.

8/10 还可以

Silvia，Paris

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super chambre d'hôtel !
Nous n'avons passé qu'une nuit au Deepal, mais nous avons adoré la chambre, très jolie et bien aménagée. Nous avions une petite terrasse privée, trop agréable ! Le wifi marchait plutôt bien. Il y a des travaux à proximité, mais ça ne nous a pas trop dérangés. Le petit dej était par contre plutôt light...
2018 年 3 月入住 1 晚
Manager 于 2018年03月8日 的回复
dear sir, thanks for the nice review about hotel.

2/10 糟糕

Mauno

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not reserve by inrernet!
I reserve room for two nights. Exellent room, beach front, sea view. But I dont get this kind of room. I complain, but said they have no beach fron rooms. I get room backyards house. Beside the hause building very big hotel. They dont clean the room. Breakfas was simple.
2018 年 3 月入住 2 晚
Manager 于 2018年03月8日 的回复
dear guest, thanks for the review about hotel.the room you booked , we never put it was a sea view room.also we provide a large room with kitchen. please be kind to write review in your hart.

10/10 超赞

Nicole ，London

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel, right on the beach
Was an amazing experience, best place I have been too. Food was amazing, staff were incredibly friendly, so close to the beach which is beautiful. Would definitely recommend and will definitely go back
THE MANAGER 于 2018年03月3日 的回复
thanks

8/10 还可以

Andreas

满意：员工和服务
Godt jævnt hotel
Fint værelse, rigtig god morgenmad, sødt personale.

10/10 超赞

Carina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfekt!!!
Das tollste Hotel, das wir während unserer Reise hatten. Die Anlage ist super gepflegt, das Frühstück ist der Hammer und der Strand so wundervoll. :) wir waren vollkommen begeistert! Die Zimmer sind schön groß, das Bad sehr ordentlich und der Balkon wirklich schön. Da dass Hotel am Ende einer Straße liegt, ist es trotz vieler Kneipen in der Nähe sehr ruhig.
THE MANAGER 于 2018年03月3日 的回复
DEAR SIR, THANKS FOR YOUR KIND REVIEW