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关于别墅酒店的点评

3 out of 5
别墅酒店
Welladewala Road, Galle District, Unawatuna

点评

6.4
10 分 - 超赞。2 条好评,共有 13 条点评" "
8 分 - 还可以。4 条好评,共有 13 条点评" "
6 分 - 一般。3 条好评,共有 13 条点评" "
4 分 - 很差。2 条好评,共有 13 条点评" "
2 分 - 糟糕。2 条好评,共有 13 条点评" "

7.4/10

清洁度

6.8/10

员工和服务

7.0/10

服务设施

6.8/10

住宿条件和设施

点评

8/10 还可以

Brian

满意:清洁度、住宿条件和设施、客房舒适度
Great Stay
We stayed for 3 nights in a top floor room. The hotel is right on the beach and we had a sweeping view of the beach from our balcony. The room was clean and the bathroom modern. As others have said, the TV is at the head of the bed so we did as they did and reversed our bedding. Management were friendly and helpful and the restaurant staff were friendly if not efficient but hey, welcome to Sri Lanka!
2020 年 3 月入住 3 晚

8/10 还可以

真实旅客

与配偶出行
满意:员工和服务,清洁度
Kleinschalig en goede en prettige locatie. Helaas geen zwembad.
2020 年 2 月入住 7 晚
kapila 于 2020年03月6日 的回复
Thanks for staying with us and we try to give a better service in your next visit, unfortunately we don't have a pool, but we are right on the beach, all the best

8/10 还可以

真实旅客

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Strandlage mit Meerblick ist einzigartig, Ausstattung der Zimmer mit antiken Möbeln sorgen für gemütliches Ambiente, Zimmerreinigung auf Anforderung ungewöhnlich
2019 年 11 月入住 5 晚

6/10 一般

真实旅客

满意:员工和服务,清洁度
2018 年 12 月入住 3 晚

4/10 很差

ados

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Stay somewhere else in Unawatuna Beach
I booked four nights at this hotel and every day I experienced a different problem with the property. Management didn't prioritize taking care of the guests even though this property has just six rooms. I booked a room with balcony (sea view) only to arrive at this property and realize they falsely advertise balconies when there are none. I did pay a higher price for an ocean view and because I was traveling solo, the management tried to force me to take a room at the ground level with a garden view. Totally unacceptable. The second day, after I came back tired and ready for a shower, they had forgotten to clean my room, again, this property has six (6) rooms! how is this possible? the third day, I came back again exhausted after a long and beautiful walk to find cable workers where still "working" on the TV cable connectivity, when they had arrived at 10:00AM that day. I would recommend to others to look at other properties. While this place is on the beach, the views are not good and the service is lacking at all levels. I was both disappointed and shocked at the lack of professionalism and care for the guests and not once I received an apology for any of the issues I encountered. Unawatuna is a paradise and there are plenty of other options, especially those across from the beach, with better views, amenities & prices. By the way, WIFI in the room is not operational, management informed it only works if you leave your door and window open, which means: the heat and noise.
kapila 于 2018年02月27日 的回复
Thanks for your reviews, and first of we have to inform that didn't make any falsely advertise in our sites, and on arrival we reserved a 1st floor room and not a ground floor, all our rooms facing to the ocean and not like other places all the rooms have direct sea view, and every day we are cleaning the rooms and there was a problem with the cable TV and we ask to wait in the restaurant until the work finish,it takes only half an Hour and we gave the room back, the wi-fi is working properly and we didnt get any complain about wi-fi,any how we will thanking you for staying with us and we are really sorry for the inconvenience, we try to give our best service in your next visit, All the best

6/10 一般

真实旅客

满意:客房舒适度
Schönes kleines hotel in direkter Strandlage
schönes geschmackvoll eingerichtetes hotel im Zentrum von Unawatuna im srilankesischen Stil eingerichtet. Modernes Bad. blick auf Strand und Meer. Service ok.
2018 年 1 月入住 18 晚
kapila 于 2018年02月23日 的回复
Thanks for your reviews, it is really important to us , we try to keep it up and give a better service on your next visit, All the best

10/10 超赞

kamalakaran

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
the villa is very nice place for relaxation and holiday with family. the food are really good
2018 年 1 月入住 2 晚
kapila 于 2018年02月23日 的回复
Dear sir, Thanks for your valuable reviews, and we will try to keep it up, and give a better service on your next visit,hope to see you soon. All the best

2/10 糟糕

真实旅客

满意:客房舒适度,住宿条件和设施
不满意:员工和服务,清洁度
Dåligt hotell
När vi anlände till hotellet klockan 17 på eftermiddagen så var det fortfarande kvar gäster i vårt rum vi hade bokat. Vi fick därför vänta till klockan 8 på kvällen innan vi fick vårt rum! Vi ville trots detta boka en extra natt och fick det godkänd av mannen i receptionen. Men nästa dag så kom de och meddelade att de inte gick, vilket gav falska förhoppningar. De anklagade oss även vid utcheckningen för att ha tagit dricka i minibaren när vi inte ens öppnat kylskåpet.
2018 年 1 月入住 3 晚
kapila 于 2018年02月23日 的回复
thanks for your reviews, and when you booked we told if you want to check-in early in the morning you have to book that night, but you told that you can wait until to check-in time, we do as our promise, and gave the room at 1.00 pm, and if any customer used the mini bar they have to pay, any how we will give our better service in your next visit, all the best

6/10 一般

Asif

满意:住宿条件和设施,员工和服务
不满意:客房舒适度
Meh leaning towards wasn't great
It was so so. Not one of the cheapest places in Unawutuna. Room was nice and spacious. The AC made a horrid noise and kept us up for 2 nights and the power shorted a few times. The Wifi doesn't work at all or if it does, works for 4 min max. The restaurant for hotel is one of the worst on the beach. Having said that, its pretty chilled and the folks are nice and accommodating.
2017 年 12 月入住 6 晚
kapila 于 2018年01月10日 的回复
Dear sir, Thanks for your review, and there was a power cut , our generator starts withing 1 seconds, any how you didn't get any meals from our restaurant and it is not nice giving comment like this, and you used our wifi all the time , and didn't tell us it was not working, once again thanks for your review and we hope give better service on your next visit, all the best, The Villa Team

4/10 很差

couple,uk

满意:员工和服务
不满意:住宿条件和设施
expedia rupee scam!!!! Why???? Indian not sri lank
Expedia quoted 5 night stay which seemed very reasonable however when you read the small print on your bill the price is in Indian ruppes not Sri Lankan!!!!! (This more than doubles the price as Sri Lankan rupee is worth less than half of the Indian) Stayed 5 nights had 20+ power cuts every day even though the hotel next door had none Air con broke, fridge broke and was replaced with a fridge that didn't close properly it's all a bit fawlty towers They have about 4 sun loungers but no parasols to protect you from the red hot sun, fortunately the hotel next door lets you use theirs so long as you buy drinks from there
KPS 于 2017年04月27日 的回复
Dear Sir/Madam, Thanks for your comments, and on your period we had three four times power cuts in the general line, because there was a major repair. If you can remember , in that time we used our generator, and as per your request we change your fridge and totally we got 10 sun beds as well as umbrellas, we cleaned your room every and changed linen . we will improve our service and the facilities ASAP. and hope to give better service in your next visit.

10/10 超赞

真实旅客

满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Good location, nice staff but poor rooms
The hotel was located only a few steps from the beach. Great location. The staff were nice and helpful. Very nice place to have a dinner at the beach. We stayed in a room located in the first floor. The room smelled mold and it was not worth the price. Far too expensive!
Dear Sir/Madam, Thanks for spending your valuable time to make a comment , and every time we try to give excellent service to our customers, and if there is any thing to be done for the rooms , we will attend to that . and hope to give a better service on your next visit,

2/10 糟糕

真实旅客

不满意:住宿条件和设施,员工和服务
Bad choice
Wi-fi was non-existing. Staff really weird - no service and in general really strange. Not very clean either and breakfast poor. You can definitivelly find cheaper and better in the area - with staff that makes you feel comfortable and not un-cumfortable.
Dear sir, Thanks for taking valuable time to comment on us ,and once again thanks for all your good comments and we will check the room problems and will give better service on your next visit. Best regards.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mycket trevlig personal
Jättefint ställe men tyvärr väldigt få solstolar som här till hotellet och inga parasoller. Varmt vatten i duschen, gratis vatten o liten tvål
General Manager 于 2017年03月13日 的回复
Dear sir, Thanks for your comments, on your next visit we will give umbrellas for you and try to give our best service for you, The villa hotel