Universal City Hotel with Pool

"Some front desk people not friendly. Shower water temperature could not be set; it cycled between cold and hot, room temperature could not be adjusted either; it was set at 64 F. Shampoo and soap were not supplied since day one. "

"We had a wonderful stay and the location was perfect!!!"

"Breakfast was fresh. Did not use pool. "

"Couldn’t get on the internet, even with Hilton Honors number."

"Clean rooms and hotel, friendly staff, the pool was nice and quiet and the stay was great. "

"Stay was very nice "

"Excellent service from front desk and bellmen to bartenders snd wait staff. Thoroughly enjoyed our stay."

"We thoroughly enjoyed our stay. From the moment we entered the hotel our family was greeted by their friendly, informative staff that welcomed us with a complimentary margarita. They have a beautiful property on the river walk with just about everything you could want, in walking distance. Dorrego's on site restaurant & bar was outstanding. They also have a separate tequila bar. You could spend the weekend and never leave the hotel. We will be back to stay as soon as possible!"

"The pool and gym need to be upgraded looks old. Pool feels like your in jail add murals and color to the walls make it feel alive feels dead "