Bolton University of Bolton Hotels

"Swimming pools and sauna rooms are excellent. Room was very clean and spacious with all facilities available"

"Amenities But room was not properly cleaned bed side old medicine garbage was found."

"I have been to this hotel a few times now and always found the staff friendly. This time round as i went with my family my mother with her walking stick "

"Great stay, fabulous room overlooking the pitch - the home of Bolton Wanderers. I bought this stay as a treat , but we will most definitely be back. Staff were really lovely- nothing too much trouble."

"Was our 3rd or 4th time staying. Car park good. Area around is lovely. Reception area is really nice. Room is clean, large. Bar food was good. Staff were good. Breakfast was okay - staff there were lovely. Pool, changing rooms are nice but steam room not working which was a shame. Welcome arrival from reception always seems lukewarm."

"It’s poor, we booked the place and went there, and they told us there was no rooms available and to ‘somewhere else’ and stay there, which is unacceptable "

"Was advertised as entire property to stay in but arrived to another person using another room. Only one room had a lock and key. No lock on toilet door. Facilities in the kitchen was not applicable to our party. 2 main big plates to share between 4 people 2 sets of knife and fork. Communiction between the property and myself was very laxed and had to chase details of stay. Television and wifi details were not given or left."

"Friendly atmosphere good service"

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."