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关于罗宾逊兰切里亚赌场度假村的点评

3 out of 5
罗宾逊兰切里亚赌场度假村
1545 E Highway 20, Upper Lake, CA

点评

8.4

很好

10 分 - 超赞。266 条好评，共有 599 条点评" "
8 分 - 还可以。222 条好评，共有 599 条点评" "
6 分 - 一般。58 条好评，共有 599 条点评" "
4 分 - 很差。29 条好评，共有 599 条点评" "
2 分 - 糟糕。24 条好评，共有 599 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

thomas

与配偶出行
满意：服务设施，员工和服务
The Casino
2024 年 5 月入住 1 晚

10/10 超赞

Kathleen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Appreciated early checkin.
2024 年 5 月入住 1 晚

10/10 超赞

FREDRICK

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and quiet
2024 年 4 月入住 3 晚

6/10 一般

Matt

2024 年 4 月入住 1 晚

10/10 超赞

Dolores

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Safe
2024 年 4 月入住 1 晚

6/10 一般

Miriam

满意：住宿条件和设施，员工和服务
The resort does not have a restaurant. They have a food court. The food was not very good at all. The first night I had some of the Chinese food and fried rice not edible I threw them both away. The second night I got a pepperoni pizza it had no pizza sauce had no flavor was not very good at all. I was very disappointed that there was not a restaurant. I was kind of disappointed in my room there were cigarette Burns in the carpet and the carpet didn't feel very clean it was a very small TV. And they only come clean the room every other day I was expecting my room to be refreshed the first morning of my stay.
2024 年 4 月入住 2 晚

10/10 超赞

Cheryl

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Jake

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
No problem Have a good day 💯
2024 年 4 月入住 1 晚

10/10 超赞

Doyle D

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location, plenty of parking, clean.
2024 年 3 月入住 2 晚

10/10 超赞

Josefina，WIndsor

Good place
2024 年 3 月入住 2 晚

10/10 超赞

Christopher

与家人及幼儿出行
Clean comfortable beds, easy fast check in.
2024 年 3 月入住 1 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

6/10 一般

John，Lincoln City

与家人出行
Room could have been nicer for the price. Had to ask for more pillows and towels. And all they had was a food court no restaurant. The bar was nice and the bartender was friendly and very nice. If I was to come back to stay it would be because of the bartender.
2024 年 3 月入住 1 晚

8/10 还可以

Brian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Isaac

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Michele，Hermiston

2023 年 12 月入住 1 晚

2/10 糟糕

Paul

商务旅客
不满意：住宿条件和设施，员工和服务
2024 年 1 月入住 2 晚

8/10 还可以

kyle

2024 年 1 月入住 1 晚

2/10 糟糕

Jan

与配偶出行
不满意：服务设施
Friendly staff, room clean, hard mattress. Heater smelled. Smoke detector covered in plastic bag, coffee maker had to be moved to working outlet.
2024 年 1 月入住 1 晚

8/10 还可以

Rachel

满意：清洁度、员工和服务、住宿条件和设施
The room was pretty bright even with the blinds closed, but otherwise nice. Beds were comfy and clean.
2023 年 12 月入住 1 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

Fred

满意：员工和服务，清洁度
Walls are very thin. People on both sides were very noisy. The TV was the size of a computer monitor.
2023 年 12 月入住 3 晚

8/10 还可以

Leon

2023 年 12 月入住 1 晚

8/10 还可以

Daniel

2023 年 12 月入住 2 晚

10/10 超赞

Grant

2023 年 12 月入住 1 晚

10/10 超赞

Marsha

2023 年 12 月入住 1 晚

8/10 还可以

fernando

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Yang

2023 年 12 月入住 1 晚

10/10 超赞

Vanessa

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Road trip
Nice size room and comfortable bed. The furniture shows it’s age.
2023 年 12 月入住 1 晚

8/10 还可以

Gail

满意：员工和服务、住宿条件和设施、客房舒适度
It’s a casino hotel. No smoking but you can smell smoke all the way thru hotel. Everyone stands right outside casino do to smoke which is door you also enter for hotel. Rooms are nice but looks like carpet dirty in places. Would I stay again. Probably not because I don’t gamble. A little noise in that area
2023 年 12 月入住 1 晚

10/10 超赞

Pat

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked the convenience of having a room, food and fun all in one place
2023 年 11 月入住 1 晚

10/10 超赞

marie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great friendly staff!
2023 年 11 月入住 1 晚

10/10 超赞

Nathan

满意：清洁度、员工和服务、住宿条件和设施
Nice rooms
2023 年 10 月入住 1 晚

8/10 还可以

William

与配偶出行
满意：住宿条件和设施，清洁度
All help was great…except the rewards desk staff…they could not help you with the breakdown of the rewards that you can receive
2023 年 11 月入住 3 晚

8/10 还可以

Stacy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean rooms
Hotel was nice, room was clean and comfortable. It did have a slight chemical smell but other than that it was ok.
2023 年 11 月入住 1 晚

10/10 超赞

Alex

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s a really nice place to stay. Very clean and comfortable. The only complaint is the lack of light blocking curtains on the windows. If your room is facing the parking lot, it’s brightly lit at night. Has no decent restaurant, but Wild Creek a few miles up the highway is highly recommended.
2023 年 11 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Nice stay other than rude hotel staff
Front desk staff was rude. Call me when I was at a family event two hours after we had already checked in to tell me they made a mistake and asked if we been in the room. When I responded yes they said hold on put me on hold then hung up on me. I called back proceeded to put me on hold again then hung up on me once again. Of course this is making me extremely angry I called back and asked for a manager and lady was extremely rude put me on hold once again. This time she came back to say it was her fault for the mixup and room we were in was fine and before I could say anything she hung up.
2023 年 10 月入住 1 晚

10/10 超赞

Juan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施
Very clean. Check in was quick and easy and I was pleased that the Agent asked if I wanted first or second floor. As a woman traveling alone, I prefer second floor and some don’t ask or don’t care. Good sized room and of course I loved the casino. Nice staff, clean room, everything worked which I truly appreciated as my previous nights in a chain hotel weren’t the same.
2023 年 10 月入住 1 晚

2/10 糟糕

Yedid

不满意：住宿条件和设施，员工和服务
2023 年 10 月入住 1 晚

10/10 超赞

Vince

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

6/10 一般

steven

与家人出行
满意：员工和服务
不满意：清洁度
Carpet had sticky liquid on it along with being stained. Bed spread had brown substance on it, not sure if it was a stain or something not cleaned off or washed.
2023 年 9 月入住 1 晚

2/10 糟糕

laura

不满意：住宿条件和设施
I want a refund l. The shower wouldn’t drain and b d had dirt and hair in it Talked to manager Sonya Showed pictures
2023 年 10 月入住 1 晚

4/10 很差

Sonja

与家人出行
不满意：员工和服务
Restaurant was horrible. No coffee in room. Bed was comfortable
2023 年 10 月入住 1 晚

2/10 糟糕

Thomas

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Stephen

团体旅客
满意：住宿条件和设施，清洁度
Not a bad place to stay. Very clean and quiet.
2023 年 9 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 5 晚

8/10 还可以

Kirk

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Price is right
Best option for upper Lake area.
2023 年 9 月入住 2 晚