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关于尤提卡费尔菲尔德套房酒店的点评

2.5 out of 5
尤提卡费尔菲尔德套房酒店
71 N Genesee Street, Utica, NY

点评

9.2

非常棒

10 分 - 超赞。235 条好评，共有 361 条点评" "
8 分 - 还可以。94 条好评，共有 361 条点评" "
6 分 - 一般。15 条好评，共有 361 条点评" "
4 分 - 很差。13 条好评，共有 361 条点评" "
2 分 - 糟糕。4 条好评，共有 361 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Denice Marie

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cortney and her staff are very accommodating. And would gladly help you out for anything that you might need for your stay to be amazing. Thanks Cortney!
2024 年 5 月入住 1 晚

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
we always enjoy staying here at the Fairfield on our way to Cape Cod.
2024 年 4 月入住 1 晚
Mariann 于 2024年05月1日 的回复
Good Morning Mark!Thank you so much for taking the time to complete this survey. We are so happy you enjoyed your stay and that you are a returning guest. We hope to see you again soon.

10/10 超赞

James

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
Mariann 于 2024年04月29日 的回复
James,Thank you for the 5 stars. If your travels bring you back to Utica we hope to see you again.

10/10 超赞

Ian

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable, quiet, and clean. Good breakfast each morning and staff were always quick to help. Plenty of options for food nearby and within easy walking distance of downtown.
2024 年 4 月入住 2 晚
Cortney Steria Front Office Manager 于 2024年04月20日 的回复
From all of our staff here at Fairfield Inn Utica New York I would like to thank you for the wonderful review. We hope to welcome you back in the future.

10/10 超赞

Hope

与家人出行
满意：清洁度、员工和服务、服务设施
Convenient… super close to the thruway, checked in late at night and front desk clerk was lovely. Quiet room. And the room is spotless! Breakfast included will save us time in the morning!
2024 年 4 月入住 1 晚
Cortney Steria Front Office Manager 于 2024年04月20日 的回复
Hope,On behave of our staff here at Fairfield. I would like to thank you for such a wonderful review. We hope to welcome you back for a stay here with us at Fairfield Inn Utica, New York

6/10 一般

Jessica

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚
Mariann 于 2024年04月16日 的回复
Thank you for choosing Fairfield Inn for your stay.We hope if your travels bring you back to the area you stay with us again

10/10 超赞

Jacqulyn

Great stay and staff
2024 年 4 月入住 2 晚
Mariann 于 2024年04月14日 的回复
Dear Jacqulyn,Thank you for the 5 stars. We are happy you enjoyed your stay with us. If your travels brings you back to Utica we hope to see you again.

10/10 超赞

Alexander

2024 年 4 月入住 1 晚
Mariann 于 2024年05月1日 的回复
Alexander,Thank you for the 5 stars. We hope to see you again.

10/10 超赞

Jack

2024 年 4 月入住 1 晚
Mariann 于 2024年04月29日 的回复
Jack,Thank you for the 5 stars. We hope to see you again!

10/10 超赞

Kathryn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Mariann 于 2024年04月8日 的回复
Dear Kathryn,Thank you for the 5 stars. We hope to see you again.

8/10 还可以

Heather

满意：清洁度、员工和服务、服务设施、住宿条件和设施
For being next to a busy road, we heard NOTHING in our room. It was quiet, clean and the pool hours were great for my little one. We would definitely stay again.
2024 年 2 月入住 2 晚
Mariann 于 2024年03月1日 的回复
Hi Heather!Thank you for taking the time to complete this survey. Thank you for the 4 stars. We are happy that you enjoyed your stay with us. We hope to see you again soon.

10/10 超赞

Sri

2024 年 2 月入住 1 晚
Mariann 于 2024年03月22日 的回复
Good Morning!Thank you so much for the 5 stars! We hope to see you again!

10/10 超赞

Edward，Danbury

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very professional, the place was clean, the system to open door in and out state of the art
2023 年 12 月入住 2 晚
Front Desk 于 2023年12月26日 的回复
Thank you so much for staying with us at Fairfield In. Utica N.Y.! It is important for us to make our guests stay as easy and comfortable as possible. Thank you and Have a great day.

10/10 超赞

diony，Worcester

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location very close to everything.
2023 年 12 月入住 1 晚
Alyssa 于 2023年12月17日 的回复
Thank you Diony, for taking the time out of your day to fill out this post stay review. We appreciate your kind words and hope to see you again in the future if your travels ever bring you back to the Fairfield Inn in Utica.

10/10 超赞

Christian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend
2023 年 12 月入住 2 晚
Alyssa 于 2023年12月14日 的回复
Good Morning Christian. On behalf of the entire staff here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to fill out this review, as well as thank you for you kind words. We are happy to hear that you enjoyed your time with us during your stay. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel - good location.
We were attending a wedding near by and the location was perfect, staff very friendly and efficient and the accommodations clean and spacious.
2023 年 12 月入住 2 晚
Alyssa 于 2023年12月10日 的回复
Thank you for your kind words Lisa. We appreciate you taking the time out of your day to leave a review for us and we hope to see you again here at the Fairfield Inn in Utica, if your travels ever bring you back to our area.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Mariann 于 2023年11月1日 的回复
Good Morning Paul!Thank you so much for the awesome review! We appreciate it! We hope to see you again if your travels bring you back to Utica!

10/10 超赞

Barbara

团体旅客
满意：住宿条件和设施
Everything needed was as expected.
2023 年 10 月入住 1 晚
Alyssa 于 2023年10月25日 的回复
Thank you for choosing to stay at the Fairfield Inn in Utica, Barbara. We look forward to seeing you again in the future if your travels ever bring you back to our area.

8/10 还可以

Connie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Mariann 于 2023年10月7日 的回复
Connie,Thank you for the 4 stars. We hope to see you again.

10/10 超赞

George

2023 年 7 月入住 1 晚
alyssa 于 2023年08月23日 的回复
Thank you for sharing about your stay with us. Thank you for choosing the Fairfield Inn in Utica and we hope to see you again in the future if your travels ever bring you back to our area.

10/10 超赞

Jill

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 2 晚
Alyssa 于 2023年07月28日 的回复
Good afternoon Jill- Thank you for our 5-star review, and thank you for choosing the Fairfield Inn in Utica. We hope to see you again in the future.

6/10 一般

diana

与家人及幼儿出行
满意：员工和服务
The staff was nice and helpful. Our room had a few areas though that looked like they were not clean, like watermarks on the countertop, and details were missed like no soap in the bathroom. The breakfast was just ok. It was a really busy weekend when we stayed and the staff seemed really busy. I’m wondering if they were short staffed. It did impress Me though even with a million things going on their staff kept their cool and smiles on their faces.
2023 年 7 月入住 1 晚
Alyssa 于 2023年07月17日 的回复
Thank you for sharing with us about your stay. Your feedback has been passed on to the appropriate areas for improvement. We appreciate you taking the time out of your day to let us know how we are doing and for choosing the Fairfield Inn in Utica. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Mariann 于 2023年07月6日 的回复
Good Morning!Thank you so much for the 10/10. We are so happy you enjoyed your stay. We look forward to seeing you again!

10/10 超赞

Judi，Newark

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Room was clean and spacious. Plenty of closet space. Shower door needed adjustment, but we just dealt with it.
2023 年 6 月入住 3 晚
Alyssa Dole 于 2023年06月21日 的回复
Hi Judi,We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future if your travels ever bring you back to our area.Please let us know what room you stayed in as well so we can look at the shower door. Thank you.

4/10 很差

Sean

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I was double billed for my stay. $500 is alot of money. It was pretty obvious that I used Expedia yet my credit card was billed for the stay anyway.
2023 年 4 月入住 3 晚
Mariann 于 2023年05月1日 的回复
Good Morning Sean!I sincerely apologize about this situation. Was this issue rectified? Please reach out to the hotel if it was not.Once again I apologize about this situation.

10/10 超赞

Christine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet and spacious rooms. We had a great stay!
2023 年 2 月入住 1 晚
Cathleen Kloczkowski Front Office Manager 于 2023年02月28日 的回复
Christine, Thank you so much for your positive feedback on your stay at our Fairfield by Marriott. It because of guest like yourself that makes our hotel shine. We do hope you choose to stay with us in your near future.

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly people
2023 年 1 月入住 1 晚
Mariann 于 2023年01月27日 的回复
Dear William,Thank you so much for the five stars. We hope you come stay with us again.Thank you for choosing Fairfield Inn and Suites.

10/10 超赞

Wenhui，Waban

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s easy for parking and walkable.
2023 年 1 月入住 1 晚
Mariann 于 2023年01月11日 的回复
Wenhui,Thank you for taking time out of your day to complete a guest satisfaction survey. Thank you for the 5 stars!We hope you choose to stay with us again.Thank you again!

10/10 超赞

Peter

满意：清洁度、服务设施、住宿条件和设施

10/10 超赞

Bernard

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Family trip brought us to Utica. Outstanding accommodations for our trip
2022 年 10 月入住 1 晚
Kylie 于 2022年11月4日 的回复
Thank you so much! We are so happy to hear that!

6/10 一般

John

与配偶出行, 商务旅客
满意：住宿条件和设施，员工和服务
Really thin walls. Heard baby crying all night! Also there were loud noises all night from something in walls. Something building related. Otherwise hotel nice.
2022 年 10 月入住 1 晚
Kylie 于 2022年10月23日 的回复
I am so sorry about that!!

8/10 还可以

Russ

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and friendly
Desk clerk was very good. Due to shortage of staff he checked room before letting us access to ensure it had been properly cleaned. Very impressive.
2022 年 10 月入住 1 晚
Kylie 于 2022年10月20日 的回复
Thank you so much! We will be sure to let him know you were happy!

6/10 一般

Linda

团体旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The room was clean. But the sink was blocked in the bathroom. The TV was missing which they informed me about at the front desk. The pull out couch band was broken could not use. My fellow traveler had to sleep on the couch which was not comfortable. They could not offer any sort of refund because they said I booked through Expedia
2022 年 10 月入住 1 晚
Kylie 于 2022年10月18日 的回复
I am very sorry about the inconveniences you experienced ma'am.

6/10 一般

Larry，Fort Madison

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
The had a large group staying at the hotel and ran out of breakfast. The staff offered no compensation for the inconvenience. Desk staff was unpleasant.
2022 年 10 月入住 1 晚
Kylie 于 2022年10月13日 的回复
I'm very sorry about this. We did have a shortage of breakfast items due to our supplier being on strike.

8/10 还可以

Kristen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚
Kylie 于 2022年10月5日 的回复
Thank you!

8/10 还可以

Rosemarie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This location was excellent. Almost 5 stars on all the questions except the last night we were there, it got loud at the pool area. Kids with there families were there after their game ( not sure what sport) but the kids were so loud, banging the doors and playing around the pool area.unfortunately our room was right next to the pool area. They did stop during closing time. That was the only issue we encountered.
2022 年 9 月入住 3 晚
Kylie 于 2022年09月19日 的回复
Thank you for sharing your feedback!I am so sorry about the disturbance at the pool!

10/10 超赞

Ken

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent customer service. Great stay. Very comfortable.
2022 年 9 月入住 1 晚
Kylie 于 2022年09月6日 的回复
Thank you so much!!

10/10 超赞

Anthony

2022 年 8 月入住 1 晚
Kylie 于 2022年08月30日 的回复
Thank you!!

8/10 还可以

Michael

2022 年 8 月入住 1 晚

8/10 还可以

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good breakfast, helpful staff
2022 年 8 月入住 1 晚
Kylie 于 2022年08月27日 的回复
Thank you so much!!

2/10 糟糕

Louise

不满意：住宿条件和设施，员工和服务
Cold unfriendly check-in. I asked for a place to buy food and got a vague pointing (in the wrong direction)… in the am there was no bread for toast, and skimpy provisions in general. I wished to do laundry and when I requested quarters at the desk, I was told that they were locked in someone’s office and that she would not be in. Not third world problems, but I felt quite soured on the facility and would not recommend it .
2022 年 7 月入住 1 晚
Kylie 于 2022年08月8日 的回复
I am so very sorry about all of this! This is not the Fairfield Experience we wish for everyone to have. Please give us another chance next time your travels bring you back to the area!

2/10 糟糕

GENE

与家人出行, 商务旅客
不满意：客房舒适度，员工和服务
i reported the AC not working and it took 6 hrs to get support and 7 to get a new room, price to hi for my luck
2022 年 8 月入住 1 晚
Kylie 于 2022年08月4日 的回复
I'm so sorry about that! We hope you will give us another chance in the future!

10/10 超赞

Charles

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The clerk that checked me in was ver helpful and professional.
2022 年 7 月入住 1 晚
Kylie 于 2022年08月1日 的回复
Thank you so much! We are so happy to hear that.

10/10 超赞

Josh

2022 年 6 月入住 2 晚

8/10 还可以

Greg

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, our room was a little run down but nice, there was a bed cover for a curtain... didn't find that out until 530am when the sun blasted through it. Other than that a nice clean place to stay for the night.
2022 年 6 月入住 1 晚
Kylie 于 2022年06月25日 的回复
Thank you for sharing your experience, I am so sorry about the curtain!

10/10 超赞

Sonia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 6 月入住 2 晚

10/10 超赞

Claudia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brand new, very clean hotel.
Hotel appears to be brand new. Very clean room and bathroom and extremely comfortable bed. Would highly recommend. Plenty of great places to eat within walking distance.
2022 年 5 月入住 1 晚
Kylie 于 2022年06月13日 的回复
Thank you so much Claudia! We love to hear this! Come back soon!

8/10 还可以

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A new, clean, and nice facility. Good choice. I feel like the quality of the breakfast is low.
2022 年 5 月入住 1 晚
Kylie 于 2022年06月13日 的回复
Thank you, James! I am sorry to hear about the breakfast. Hopefully next time you are in the area you will give us a chance again!

10/10 超赞

Valerie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 1 晚
Chris 于 2022年05月25日 的回复
Thank you for letting us know how we did!

8/10 还可以

Douglas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 5 月入住 1 晚