"Arrived in car with lots of luggage. No help from any staff. Zero customer service.
Dirty room, previous guests shower cap left in bath. Dirty glasses in mini bar.
“Premium room” had view over piles of rubbish, bins and construction mess. (Manager completely dismissed my concerns).
No soundproofing to corridor.
Very slow check in process. No room ready at 3pm check in time.
Pool area dirty and sunbeds packed in like sardines.
This is a HUGE hotel with attractive public areas but basic travelodge style rooms. Definitely would not stay here again."