WE have been fortunate enough to have stayed at over 100 properties using Hotels.com over the last ten years. This is the first negative review we have submitted.
The manager Cliff is unbelievably rude and incapable of holding a civil conversation!
My wife accidentally broke a mirror in the bathroom mistakenly thinking it was a shaving cabinet with storage behind. I attempted to contact Cliff and on the fifth call he finally picked up and proceeded to advise that if the mirror wasn't paid for in full by 2pm the next day we would be evicted with no refund. He stated that he had received approval from Hotels.com for this course of action which was blatantly untrue.
After stating that my wife must have been insane (yes insane) for assuming that a bathroom with no other storage could possibly have a shaving cabinet, he proceeded to rant and rave. It got to the point that I placed my phone on loud speaker so that the friends we were with could hear the tirade, at the end of which he hung up. They were dumb founded.
A quick search on the manufacturers website showed that the mirror, which was connected to mains electricity, had been installed incorrectly. I'm sure that the new mirror which we did end up paying for has been installed to manufacturers specifications.
There are hundreds of options for accommodation in the nearby area.
There are also many fantastic management operations in the area that any owner should consider instead of this buffoon!
William
2023 年 8 月入住 6 晚
10/10 超赞
Neil
2023年08月1日
满意:住宿条件和设施,清洁度
Excellent property perfectly located.
Neil
2023 年 7 月入住 3 晚
8/10 还可以
真实旅客
商务旅客
2023年06月22日
满意:客房舒适度,清洁度
Pleasant stay in a nicely renovated Maltese house with a traditional balcony and in a perfect location. Very clean. Communication efficient but minimal.
真实旅客
2023 年 6 月入住 2 晚
8/10 还可以
Jacqueline
2023年05月20日
满意:客房舒适度,清洁度
Very good but
Excellent location only down side was the balcony window was overlooked by the barraka garden walkway and if informed of this may have had second thought
Room was adequate for us and the bed was very very comfortable