To say I’m disappointed in my stay at Cocobay is an understatement. While the resort boasts beautiful views and picturesque surroundings, the experience did not live up to expectations—especially considering the premium price.
We stayed in a Premium Pool Suite, The room was run-down:
• The black-out curtains were old and damaged, with visible insect holes.
• The clawfoot tub was dirty upon arrival and remained that way throughout our 5-day stay.
• There was significant dust buildup on the furniture, and the Bali bed outside had clearly never been cleaned—its pillows were visibly stained.
• The plunge pool and hammock were a nice touch, but unfortunately overshadowed by the lack of cleanliness and maintenance.
• The bedsheets had noticeable stains, and housekeeping only performed minimal tidying—sweeping, re-spreading the same sheets, replacing bath towels, and emptying the trash. No actual cleaning was done.
Access to basic necessities like bottled water was incredibly frustrating. None was provided in the room, and your only option was to fill up at a water fountain near the lobby—which was broken at times. Similarly, the coffee machine in the café was hit or miss.
Service was also lacking in consistency. We arrived around 5:45 PM due to a late flight and received no welcome tour, something I saw being offered to other guests. Our honeymoon was never acknowledged. The final straw: large cockroaches made their way into our bathroom. would not recommend honestly felt cheated.
