2/10 很差
Layna E.
2025 年 12 月 24 日
不滿：整潔度
I would leave zero stars if that were an option.We booked this floating home while traveling to our daughters’ hometown to host Thanksgiving, relying on the listing’s capacity and pet-friendly policy. While the home appeared acceptable upon arrival, the stay quickly became unacceptable.A cleaning person entered the home without notice while my husband was inside and brought two small children, creating a serious privacy and safety issue. Soon after, the upstairs toilet flooded, followed by the downstairs toilet. On Thanksgiving Day, raw sewage backed up through the downstairs shower, rendering that bathroom unsafe and unusable while we were hosting guests.Throughout this period, the host repeatedly contacted us in a panicked manner, requiring constant texting and phone communication for two full days, significantly disrupting our holiday and keeping us tied to our phones while repairs were attempted.The host suggested we leave but offered only a partial refund. Traveling with a cat and in the middle of a planned holiday gathering, relocating was not a reasonable option. The plumbing issue was not fully resolved until the day before departure.We provided photographic evidence of the sewage backup to the host and to VRBO. A 300 partial refund is inadequate for a stay involving unauthorized entry and sewage exposure. This property should not be rented until these issues are fully resolved.
Layna E.
於 2025 年 11 月住了 4 晚
