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关于声望酒店及水上乐园 的点评

4 out of 5
声望酒店及水上乐园
Golden Sands Resort, Golden Sands, Varna

点评

5.0
10 分 - 超赞。1 条好评，共有 4 条点评" "
8 分 - 还可以。0 条好评，共有 4 条点评" "
6 分 - 一般。0 条好评，共有 4 条点评" "
4 分 - 很差。2 条好评，共有 4 条点评" "
2 分 - 糟糕。1 条好评，共有 4 条点评" "

6.6/10

清洁度

6.0/10

员工和服务

6.0/10

服务设施

5.0/10

住宿条件和设施

点评

10/10 超赞

PierreOlivier

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place close to the beach walking distance
We were there during Covid time in Europe the staff was wearing mask to keep us safe. Everything clean few times a day. The staff was helpful if you were having question. The room was clean, the swimming pool area was also clean. Overall we have a nice family stay.
2020 年 7 月入住 7 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
på en väcka kunde jag säga att ingen av personalen har lagt märke till oss ,info fann på deras språk folk som röker vid basengen
2019 年 9 月入住 7 晚

4/10 很差

真实旅客

与家人及幼儿出行
满意：员工和服务，清洁度
the room its not something best its room and ints look not good
2019 年 8 月入住 5 晚
Marketing department 于 2019年08月30日 的回复
Dear Mr./Mrs., Thank you for taking the time to share your experience with us! Your feedback is of great importance to us, therefore we are sorry that we didn't meet your expectations in matter of accommodation. However, we are happy to inform you that we have planned big renovations in the hotel during off-season and we are going to welcome summer 2020 with new image! We hope to give us second chance to welcome you as our guest and see the improvements by yourself! Kind regards, Prestige Hotel and Aquapark

2/10 糟糕

Marianne

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Styr unna!
Personalet forstår dårlig engelsk og virket gretne, noe som gjorde ankomsten noe komplisert. Et av rommene var ikke klart og en i reisefølget måtte bytte rom umiddelbart. Rommet denne fikk så ut til å være under oppussing, da det manglet takplater, aircondition virket ikke, låsen virket ikke, det manglet dusjdører og sluket virket tett. Renhold var vel generelt ikke eksisterende og vi så til og med en av vaskedamene bruke vinduskluten til å tørke seg under armene. Maten var usmakelig og sur/gammel, så vi måtte spise ute hver dag. Spaavdelingen var et kapittel for seg, med manglende betjening og ved regn ute ble gulvene fylt av vann. Luktet mugg. Mynter ble borte fra rommet da renholderne var inne og byttet håndklær (sengetøy ble ikke skiftet før vi tok det av selv). Konklusjon; lite imøtekommende personale, elendig renhold (bl.a skitt på tepper og i/rundt kjøleskap/fryser), dårlig standard med bla rennende do, mugg på bad osv, sørgelig mat og langt ifra hva vi så for oss utifra bildene på nett. Ikke i nærheten av å være noe firestjerners hotell.
2019 年 6 月入住 7 晚
Marketing Department 于 2019年08月30日 的回复
Dear Marianne, Thank you for taking the time to share your experience with us! Your feedback is important to us, therefore we are sorry that we didn't meet your expectations in matter of accommodation and staff service! Regarding staff issue - we already took measures, did some improvements and made some recruitments in order to increase the level of service of our staff in Housekeeping and Reception departments. Regarding rooms - we are happy to inform you that during off-season we have planned big renovations in the hotel wich will improve the hotel significantly for Summer 2020! We hope to have a second chance to welcome you as our guest - to see the improvements by yourself! Kind regards, Prestige Hotel And Aquapark