已验证
2/10 糟糕
Holly
2022 年 4 月 24 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Covered in bites and Disappointing stay!
The hotel is massively disappointing! The location is good, however the street outside is incredibly noisy with people crossing the bridge. We were woken up multiple times in the night due to noise. The room itself is incredibly dated, there is alot of black mould in the bathroom, up the wall and around the bath. The grouting needs replacing, an easy cheap diy job that’s unfortunately been ignored and gives the bathroom a grubby feel. The bed is almost unfit for purpose, it’s so squeaky even moving your feet leave the bed making squeaking noises, rolling over in the bed is again noisy. I wish staff would lay on the bed to see how loud this is for guests. We woke each other up just by the noise made my moving in bed. The radiator was constantly on and made the room uncomfortably hot, the air conditioning did not work. We didn’t want to open the windows as there is nothing to stop mosquitos, I was bitten through the night and woken up with 15 bites on my face. We both had a terrible nights sleep, and unfortunately breakfast was another disappointment, our room was next to the kitchen, staff were loud and talking from 7:15 which woke us up, when we went for breakfast, one scone, one bread roll and one egg is far from a “buffet breakfast” there wasn’t even a piece of fruit or cereal. I have to say I feel ripped off, for paying well over €300 for a bread roll offered at breakfast, covered in bites and a terrible nights sleep, I won’t be returning. I feel incredibly let down!
Holly
2022 年 4 月入住 2 晚