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关于阿卡酒店的点评

1 out of 5
阿卡酒店
San Polo 2160, Venice

点评

6.8
10 分 - 超赞。32 条好评，共有 158 条点评" "
8 分 - 还可以。40 条好评，共有 158 条点评" "
6 分 - 一般。44 条好评，共有 158 条点评" "
4 分 - 很差。30 条好评，共有 158 条点评" "
2 分 - 糟糕。12 条好评，共有 158 条点评" "

6.6/10

清洁度

7.0/10

员工和服务

5.6/10

服务设施

6.4/10

住宿条件和设施

点评

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度
好親近的
城市稅低廉 服務人員親切 早餐豐富 惟清潔部分可再確實

4/10 很差

Jessica，Hong kong

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置較差，好難搵，夜晚冇人當值

4/10 很差

Anonymous，Toronto

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The location was fine, safe and quiet. Other than that very disappointed. When I arrived after hours found my key in the coded key box following the instructions. However the towels left on my bed were damp. Room and toilet very small but this is maybe normal for Venice. Only 2 pillows provided and they were very flat and hard. The place is badly in need of a makeover. The bathroom was grungy, mould on the tiles. Shower stall was tiny and the shower fixture was falling off the wall. The breakfast was very disappointing and very poor selection, not very appetizing (one offering looked like sliced up hot dogs). Overall not impressed. Would not recommend.
2019 年 9 月入住 2 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，清洁度
The location of the property was fairly decent. But unfortunately the photos shown are not exactly what one should expect. Gaining access to the room was good as we arrived after check in and the staff was somewhat quick to reply when emailed. The rooms overall were a bit disappointing though. A lot of things need some attention
2019 年 9 月入住 3 晚

4/10 很差

Traveler0115，U.S. visiting Italy

与家人出行
满意：清洁度
不满意：员工和服务
Hotel Acca is in a convenient location. Campo San Polo is easily accessible & a reasonable walk to interesting areas. The hotel is more of a bed & breakfast with a simple, traditional breakfast buffet available in the morning. Helpful, but not anything outstanding. Staff are gone by about noon. Elena who cares for the rooms is considerate and wants you to be pleased. However, my experience with the manager was dreadful. I had selected this hotel because it said it has AC. However, it didnt work. When I told (called) the mgr, he said I was simply trying to get out of my reservation and argued on the phone with me that it was working while I dripped with sweat in my room. I advised that he come by in the morning and experience the heat for himself. I was informed that next morning the AC was being repaired It then worked that day, and stopped again. I was provided a floor fan. That is not what i was paying for. But no reduction for my 10-day reservation was offered. Instead, 6 days into the 10-day reservation, he charged my credit card for all 10 days, and overcharged me by 44 euros. When I required the correction to be applied to my card, he said it couldnt be done by him - I'd have to contact Travelocity. Bogus. I pressed and he finally instructed the staff onsite to pay me in cash. Initially only 30 euro was given, but I required the full 44 and did receive it. Due to the manager's business practices and disrespectful treatment, I will not visit this hotel again.
2019 年 9 月入住 10 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Catastrophe
Aucune indication pour trouver les clés de la chambre dans la boîte au lettre qui demande un code, nous avons attendu ma femme et moi une heure sous la pluie pour qu’un client nous ouvre par hasard et nous dit la procédure et le code de la boîte au lettre, l’odeur de la chambre et degueulasse le frigo est sale. Impossible de prendre un bain dans baignoire vu la saleté pas de femme de ménage ... un hôtel catastrophique.
2019 年 9 月入住 3 晚

6/10 一般

真实旅客

与配偶出行
满意：住宿条件和设施，清洁度
A limpeza do quarto tudo certo. O que nos não gostamos foi a falta de informação do hotel, que era chave inteligente, ou seja não existe nenhuma pessoa para receber os hospedes. e para achar o botão de contato foi horrivel
2019 年 8 月入住 2 晚

10/10 超赞

Gus

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly Management & Excellent Customer Service
This Hotel was very accommodating and friendly. Made us feel welcomed. We are all happy to have stayed at Hotel Acca.
2019 年 7 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 6 月入住 2 晚

6/10 一般

Daniel

不满意：客房舒适度，清洁度
2019 年 6 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚

10/10 超赞

Claudine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Jätte bra hotell!
Jätte nöjd med hotellet, det låg väldigt centralt och personalen var jätte trevliga. Mysigt familjeägt hotell. Kommer absolut tillbaka någon gång och rekommenderar till andra.
2019 年 5 月入住 3 晚

10/10 超赞

Kerry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent!
Our stay was about 4 nights, and it was incredible. A quiet hotel, near to the heart of Venice, with friendly staff and clean rooms. They served breakfast and coffee downstairs in the morning, which was a wonderful addition. The staff was extremely pleasant, and accommodating. If we return to Venice, this will most definitely be the hotel I book again!
2019 年 2 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great value for money
Within walking distance to all the major sightseeing attractions in Venice. Clean room with a small but fairly priced breakfast. Shower was clean with hot water and good water pressure. The room was small but has enough space for luggage and clothes. Easy check in even late at night after reception was closed. The hotel is located in a quiet area. Room was cleaned every day. Has a small but very nice outdoor terrace with a few tables. Very friendly staff. Would consider staying again.
2018 年 11 月入住 4 晚

8/10 还可以

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚

6/10 一般

Agnes，Sablonceaux

满意：员工和服务
Personnel sympa .tresbien rapport qualité prix mais rien d exceptionnel.
2018 年 10 月入住 3 晚

4/10 很差

francesco

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚

6/10 一般

JUDITH，México

满意：住宿条件和设施，清洁度
Hotel un poco escondido, la gran mayor parte del tiempo no hay nadie en recepción. Pero el lugar es tranquilo y seguro.
2018 年 10 月入住 1 晚

8/10 还可以

Tania，Montreal Canada

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Small and cozy hotel Quiet location yet still in the heart of Venice Upstairs room appeared to have a/c, downstairs room did not, very humid Good breakfast
2018 年 9 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
Posizione centrale in una zona molto tranquilla. Personale molto cordiale
2018 年 8 月入住 3 晚

2/10 糟糕

-，-

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dreckig und kaputt
Das e-mail kontakt schon sehr unangenehm. Das zimmer alt und dreckig und schimmelig alles kaputt türen decke. Rost und Schimmel im ganzen badezimmer.
2018 年 7 月入住 2 晚

6/10 一般

Eric

满意：员工和服务
不满意：住宿条件和设施
Kleines und gemütliches Hotel, aber veraltet
Das Hotel liegt inmitten von Venedig und ist ein guter Ausgangspunkt für alle Erkundungen zu Fuß. Das Personal ist meistens freundlich und zuvorkommend. Eigentlich hatten meine Partnerin und ich uns auch aufgrund der gemütlich aussehenden Fotos auf die Unterkunft gefreut. Leider mussten wir vor Ort feststellen, dass das Hotel nicht ganz so gemütlich wirkt, wie auf den Fotos beworben. Die Bilder sind zwar alle korrekt und entsprechen dem Hotel, wurden aber scheinbar vor langer Zeit erstellt. Die Ausstattung des Hotels ist mittlerweile sichtbare in die Jahre gekommen und eine Nachbesserung täte hier gut. Dennoch fanden wir das Hotel ansprechend, nur leider nicht ganz dem Preis gerecht.
2018 年 7 月入住 2 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Carina la camera, anche se nell’annuncio c’era scritto bagno con finestra e due letti separati. Poco funzionale la zona colazione, troppo poco spazio per sedersi normalmente. Forse la soluzione sarebbe porre sedie più snelle al posto delle poltroncine attuali. Personale disponibile ma poco professionale.
2018 年 7 月入住 1 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Very disappointing. Dirty. Mold everywhere
Not a good choice. Dirty, hard to find. Not much more to say.
2018 年 7 月入住 1 晚

6/10 一般

Francisco，Valencia, España

满意：客房舒适度，清洁度
不满意：住宿条件和设施
Cubre las expectativas, pero alejado
Tanto el hotel como el personal cumplió con lo esperado, lo peor, la distancia hasta plaza de San Marco, son alrededor de 25 minutos, si no te pierdes. En la zona del hotel hay un par de pizzería y tiene bastante vida la plaza. Los desayunos son sencillos, pero con todo lo necesario. Teniendo presente la distancia, lo recomendaré a mis amigos y familiares. Lo único criticable, el precio final no correspondió a lo establecido en la web, tuvimos que pagar una diferencia de 20€ más, sin que nos explicaran por qué concepto.
2018 年 7 月入住 3 晚

6/10 一般

Francesco，Italia

满意：员工和服务、住宿条件和设施、客房舒适度
Buena ubicación y buen servicio
La ubicación y el personal es bueno pero la limpieza del baño se puede mejorar bastante y el inodoro no tenía asiento ni tapadera y daba mala impresión. En general, y sino fuera por las sensaciones serían buenas.
2018 年 6 月入住 3 晚

10/10 超赞

Abraham，Milano

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Tutto bene niente da dire
2018 年 6 月入住 1 晚

6/10 一般

真实旅客

2018 年 5 月入住 3 晚

6/10 一般

真实旅客

满意：清洁度
不满意：员工和服务
Hade problem med att få ut kuvert med nyckel ur kodlås box. Ålderdomlig mekanism. Krävdes tre händer. Helhetsintryck ok. Medel.
2018 年 6 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was comfortable and clean enough with a large shower. Breakfast was served every morning and there is a nice garden space outside to eat it. A bit of a language barrier with the staff but they were helpful. It is located on a nice little square but it was not super close to the main attractions. Very quiet. As is anything in Venice, it is a little tricky to get to but it got easier to figure out.
2018 年 5 月入住 2 晚

10/10 超赞

javier

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 2 晚

8/10 还可以

Robert

满意：清洁度、员工和服务、客房舒适度
Decent but not worth the money
This was a decent place to stay the shower is way to small the hall way to get to the room had a large vacuum cleaner laying on the floor the door frame to our room was loose and had day light showing on the top. The breakfast and breakfast area was nice and the bed semi comfortable. The price was to high the residenza cadora across the way was a much nicer room, bathroom, shower and host for almost half the cost
2018 年 5 月入住 1 晚

8/10 还可以

Augusto，roma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
tutto ben organizzato
posto si trova in posizione centrale vicino una grande piazza molto tranquilla adatto anche a famiglie con bambini il titolare e una persona molto gentile e disponibile non farsi ingannare da una stella x me ne vale almeno due se non tre io ci tornerei.
2018 年 3 月入住 2 晚

10/10 超赞

Nadia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：客房舒适度
Simple mais confortable. Certaines chambres sont rénovées.
2018 年 1 月入住 3 晚

6/10 一般

MARIA DOLORES

不满意：员工和服务、住宿条件和设施、客房舒适度
mejorable
La habitación no se corresponde con las fotos. El desayuno muy flojo. Lo único bueno la ubicación. Con ciertas mejoras podría ser un hotel con encanto.
2017 年 9 月入住 1 晚

8/10 还可以

paulo

满意：员工和服务，清洁度
Bom
Ótimo atendimento e atenção do pessoal. É um estilo de hostel. Café bom.
2017 年 9 月入住 2 晚

4/10 很差

Nancy

不满意：员工和服务
no fue lo que esperabamos
Difícil de encontrar, mala la comunicación (en recepción no había nadie), la heladerita de la habitación no funcionaba (ya lo sabian y no la arreglaron),
2017 年 8 月入住 2 晚

10/10 超赞

Maria

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome
It was great, very close from everything and very clean. I ighly recommend this place
2017 年 8 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Nedslidt godt beliggende hotel
Hotellet ligger rigtig godt, det er temmelig nedslidt og morgenmaden er elendig.
2017 年 7 月入住 4 晚

8/10 还可以

anais

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Très bon séjour
Le séjour s'est très bien passé Super petit dej!! Les gens sont très gentils !! Je recommande
2017 年 7 月入住 3 晚

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
2017 年 7 月入住 1 晚

6/10 一般

Golnaz

满意：员工和服务
2017 年 7 月入住 2 晚

10/10 超赞

Enrique

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
excellent place
Extremely please with the site and the owners. Cute hidden entrance in SanPolo, very convenient to walk to every single place in Venice. 15mins from train station. Sleeps 4 in two queen size beds.
2017 年 7 月入住 1 晚

10/10 超赞

LUIS FERNANDO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super recomendable, además de muy céntrico.
Las habitaciones están increíbles, bastante cómodas, de muy buen tamaño, además de muy limpias, el hotel está super ubicado a unos minutos de la plaza de San Marcos y todo queda muy cerca, me gustó mucho que estuviera muy cerca de una estación del vaporetto lo cual hace los traslados muy fáciles. La atención del personal es de primera te hacen sentir como en casa. Esta fue mi tercera vez en Venecia y ha sido el mejor hotel en el que me he quedado. Super recomendable.
2017 年 6 月入住 3 晚

4/10 很差

Deborah

不满意：清洁度、员工和服务、住宿条件和设施
Mögel men fantastiskt läge.
Rummet hade en fuktig heltäckningsmatta med mögel. Mycket nergånget. Nedre botten. Ingen i receptionen och de suckade ljudligt när man behövde hjälp. Luftkonditioneringen var bra och trevligt med liten uteplats. Wi-fi mycket bra. Sköna sängar. Men tyvärr överskuggade mögeldoften allt det positiva.

6/10 一般

真实旅客

满意：住宿条件和设施，员工和服务
2017 年 6 月入住 2 晚

4/10 很差

Eric

不满意：清洁度、住宿条件和设施、客房舒适度
Disappointed
There were several problems with the hotel and our room, notably, rusty plumbing and a lack of a towel bar in our bathroom and soap dish in the shower. Also, stained carpet, smelly blanket and a nonworking TV. No available staff after midday and no contingency plan/notice in case of an emergency.
2017 年 5 月入住 2 晚

6/10 一般

真实旅客

不满意：客房舒适度，住宿条件和设施
Convenient quiet hotel in need of TLC
Hotel well situated for Rialto bridge etc..in quiet area by very big but quiet square. Our room was big enough though old fashioned, however cold. Management turned off heating in April although still chilly weather. Upon asking, was given old blanket (not even big enough to cover full bed) the following day as no one at reception after 3pm. Inconvenient. Other customers who phoned one evening to complain about their cold and damp room didn't have any answer, however were offered different room the following day. Safe in wardrobe didn't work. Breakfast was in cramped conditions in reception area (unfortunately weather not warm enough to have breakfast outside in courtyard which would have been pleasant). Breakfast plentiful but not great quality: undrinkable oversweet fruit juices, very sweet cakes, savoury food just ok but prepared day before and kept in fridge. Service by 2 pleasant ladies helping good however. Overall disappointed as expected better from reviews read.

6/10 一般

ness

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Great location, beautiful outside entrance.
Can be a little challenging to find. This is an economical hotel. Friendly staff.Nice breakfast included. Staff is only present for half the day, so be sure to get extra pillows, blankets, toilet paper, etc if needed early. Quaint room. My room in particular had a shower that was part of entire bathroom floor..which I know can be common in Europe. But it does take a while to dry, and a musky scent is present, naturally. Bed was firm. Just a heads up on all of that. Overall, good stay.