4/10 很差
Wong
与家人出行
2023 年 8 月 23 日
满意：清洁度
不满意：员工和服务
Regret upgrade "Suite Room150 on the ground floor.
A Room next to Kitchen.
This hotel provided us a offer of Euro100 per night to upgrade to an "Suite". I appreicate her offer and asked if I could look at the room first before making decision.
Instead of let us check the room, the manager response by provide another special offer of Euro 50 per night for upgrade.
When we goto the room, we find that it is a lonely room in the ground floor next to the kitchen. We found that there is only 1 room with room no. 150 in the floor. We could see only 1 room in the floor plan. The room is a "Suite" but no view, very dark. It seems like it is not a regular hotel guest room.
I felt very uncomfortable and request to change room or change to my original room type within 5 mins. My reason is the room is only 1 room in that floor, next to kitchen and very dark.
The staff refuse to change room and we have no choice to stay 1 night and cancel the 2nd night. (Originally we book 2 nights.)
I think the major problem was the manager don't let us check the room first. Just provide a big discount as response to attract you to take the offer.
Wong
2023 年 7 月入住 3 晚
