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关于瑟里纳别墅酒店的点评

3 out of 5
瑟里纳别墅酒店
Via Carlo Mezzacapo 2/b, Marghera, Mestre, VE

点评

7.2

还可以

10 分 - 超赞。57 条好评，共有 312 条点评" "
8 分 - 还可以。140 条好评，共有 312 条点评" "
6 分 - 一般。70 条好评，共有 312 条点评" "
4 分 - 很差。29 条好评，共有 312 条点评" "
2 分 - 糟糕。16 条好评，共有 312 条点评" "

7.4/10

清洁度

8.0/10

员工和服务

7.0/10

服务设施

6.8/10

住宿条件和设施

点评

8/10 还可以

Jade ，Hong Kong

满意：员工和服务
Very close to Venezia M main station
The location is good whic is close to the Venezia M main station. You can pay 5 eur to extend the car park after check in and walk to the train station. A good place to stay if go to Venezia. The guest room is a bit old and dirty. But everything is fine so far.
2017 年 9 月入住 1 晚
Elisa Reception 于 2017年11月9日 的回复
Thanks for your feedback.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice budget hotel, very good location with light rail station nearby. Excellent breakfast. Only the room space is relatively tie, but still a good budget hotel.
2017 年 7 月入住 3 晚
Eva, receptionist 于 2017年08月1日 的回复
Thank you very much!! Your opinion is very important for us.

4/10 很差

真实旅客

不满意：员工和服务、住宿条件和设施、客房舒适度
Disappointed staying
A disappointed staying in this hotel, room is large undoubtedly but the washroom is extremely small and the shower place is really tiny. Need to pay attention while taking shower and washing hair. The room is next to the main road and it is very noisy from day to night. The sound of opening door from other customers is also unbearable. No air-conditioning or fan in the room. No refrigerator at first and I need to ask several time to get. Breakfast is fine.
I'm really sorry if you had a bed experience with us!!! We will solve all the problems that you highlighted

8/10 还可以

Heung Chun，Hong Kong

满意：住宿条件和设施，员工和服务
Nice
Staff were friendly and helpful and interacted with the guests. they provided excellent information on tickets and buses.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
便宜乾淨的旅館
公車站就在附近,而且可使用威尼斯水上巴士那張票,來回車錢都省了。服務態度很親切。

10/10 超赞

Ivan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect hotel uitvalbasis voor bezoek aan Venetië
We waren de enige gasten en de alleraardige Emmo, de conciërge, deed er alles aan om ons verblijf zo effectief mogelijk te maken, met uitgebreide informatie over de vervoersmogelijkheden naar Venetië onder het genot van gratis koffie. Helaas was het ontbijt wel typisch op z'n Italiaans. Het hotel is outdated naar Italiaans voorbeeld uit de jaren '50. De volgende dag mocht onze auto gratis bij het hotel blijven parkeren totdat we weer terug kwamen van een morgen struinen door Venetië. Vervolgens bod Emmo ons nogmaals koffie voor ons uiteindelijke vertrek. Absoluut een ideaal hotel om Venetië te bezoeken.
2020 年 10 月入住 1 晚
ELISA BERGAMASCO RECEPTION MANAGER 于 2020年10月20日 的回复
Thank you very much, our best targhet is guest's satisfaction. Regards and see you soon. Emmo

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚
ELISA BERGAMASCO RECEPTION MANAGER 于 2020年10月8日 的回复
Thanks for the feedback, is very important for us know what the customers thinks about us. Almost during the Covid-19. #TRAVELSAFE

6/10 一般

Eduard

商务旅客
满意：员工和服务，清洁度
2020 年 2 月入住 1 晚
Elisa Reception 于 2020年02月19日 的回复
Thanks for the feedback.

10/10 超赞

Giuseppe

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚
Elisa Reception 于 2019年10月30日 的回复
GRAZIE

8/10 还可以

Francine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super endroit, tout près de Venise
Après une journée à Venise, endroit idéal pour se reposer loin de la cohue. Petit déjeuner copieux. Très près de l'hôtel, des restaurants très abordables pour le repas du soir. Le bar de l'hôtel/terrasse est un endroit très convivial et plus que raisonnable en prix. Les propriétaires/le personnel de l'hôtel sont des personnes extraordinaires.
2019 年 9 月入住 2 晚
Elisa Reception 于 2019年10月9日 的回复
Thanks for the feedback, appreciated. Best regards, Elisa Bergamasco HVS_

10/10 超赞

真实旅客

团体旅客
满意：清洁度
Beautiful rooms, friendly and accommodating staff, perfect place to stay when visiting venice.
2019 年 6 月入住 2 晚
Elisa Reception 于 2019年06月27日 的回复
THANKS FOR THE FEEDBACK

6/10 一般

Johan

满意：清洁度
不满意：住宿条件和设施
2019 年 6 月入住 2 晚
Elisa Reception 于 2019年06月24日 的回复
THANKS FOR THE FEEDBACK

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Struttura accogliente e pulita tutta piacevolmente in stile barocco. Il personale gentile e disponibile (ad esempio siamo partiti alle 5:30 di mattina e ci hanno comunque fatto trovare la colazione pronta, tra l’altro abbondante). A due passi dalla stazione di Mestre. Bar in loco. Trattoria di fronte l’hotel. La Coop a 15 minuti di cammino. Unico inconveniente: il frigo non funzionava. Ci torneremo sicuramente per il prossimo soggiorno a Venezia.
2019 年 6 月入住 3 晚
Elisa Reception 于 2019年06月23日 的回复
La ringraziamo per il gentile commento e provvederemo in tempi brevi a sostituire il frigo.

8/10 还可以

Matthias

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Älteres aber sehr gepflegtes Hotel. Super Lage für den Ausflug nach Venedig, mit Busstation fast vor der Tür.
2019 年 5 月入住 1 晚
Elisa Reception 于 2019年06月4日 的回复
THANKS FOT THE FEEDBACK

8/10 还可以

真实旅客

与家人出行
满意：清洁度
Good connection with old town of Venice, good coffee, room was clean every day. Fresh towels
2019 年 5 月入住 3 晚
Elisa Reception 于 2019年05月28日 的回复
THANKS FOR THE FEEDBACK WE APPRECIATE BEST REGARDS

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Les plus : Accueil, disponibilité et gentillesse du personnel. Proximité arrêt de bus pour Venise. Petit déjeuner copieux. le moins chauffage dans la chambre.
2019 年 5 月入住 3 晚
Elisa Reception 于 2019年05月16日 的回复
MERCI BEAUCOUP

6/10 一般

真实旅客

商务旅客
满意：员工和服务
Sehr einfache Unterkunft, aber sehr freundliche und bemühte Gastgeber. Und vom Preis her natürlich unschlagbar, daher kann man keinen Luxus erwarten.
2019 年 5 月入住 2 晚
Elisa Reception 于 2019年05月12日 的回复
THANKS FOR YOUR FEEDBACK BEST REGARDS HVS STAFF

8/10 还可以

Gjilbeare

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 3 晚
Elisa Reception 于 2019年04月23日 的回复
THANKS FOR THE GREAT FEEDBACK

8/10 还可以

ihsan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 2 晚
Elisa Reception 于 2019年04月20日 的回复
Thanks for the great feedbak, hope to see you another time.

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Old but Nice
Very quiet and good location to get into Venice.
2018 年 11 月入住 1 晚
Dimitri receptionist 于 2018年11月17日 的回复
Thank you for your wonderful review we hope to see you again as soon as possible for another holiday.

10/10 超赞

JOÃO MARCELO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente! Nota 10!
Excelente escolha. Pessoal muito atencioso e paciente nas explicações. Café da manhã muito bom. Excelente localização próximo a parada de ônibus e estação de trem. Estacionamento incluso. Muito elegante, organizado e limpo. Recomendo.
2018 年 10 月入住 3 晚
Elisa Reception 于 2018年11月8日 的回复
Obrigado! Thanks for the amazing feedback, hope to see you again, best regards, Elisa Reception HVS_

6/10 一般

Büsra，Stuttgart

不满意：清洁度、住宿条件和设施、客房舒适度
Wenn man sauberkeit nicht wichtig findet, ganz OK
Leider habe ich nicht gewusst, dass man hier Bilder hinzufügen kann, sonst hätte ich genügent Bilder gemacht. Als wir angekommen sind war das Personal nett. Wie bei jeder Hotelreservierung, habe ich die sauberkeit des Bettes als erstes überprüft. Es befanden sich Haare auf der Decke und die Decke roch benuzt. Nachdem ich es gemeldet habe und nach austausch gebeten habe fand eine disskusion statt. Nach 5 minütiger Disskusion wurde endlich die Tagesdecke ausgetauscht. Danach wurden wir von der Dame und Ihrer Tochter nur noch blöd angeguckt. Ausdem badezimmer kam ständig Uringeruch mit offener Badezimmertür war schöafen nicht möglich. Mit Desinfektionstücher habe ich die Dusche gereinigt und die Tücher waren danach schwarz! Der Spiegel im Bad war voll mit wasserflecken, welche mit einmal drüber wischen weg waren (das sollte aber auch von vornerein sauber sein und nicht vom Hotelgast erledigt werden sollen). Ein jüngerer Mann von der Rezseption, war sehr nett und gab uns viele Tipps. In 5 Minuten ist man bei dem Mestre Bahnhof und fährt in 5 Minuten in Venedig Santa Lucia ein. Dieses Hotel würde ich nicht nochmal Besuchen.
2018 年 9 月入住 2 晚
Elisa Reception 于 2018年09月24日 的回复
Se avete atteso 5 min che il copriletto venisse sostituito è perché dobbiamo fare i debiti controlli per poter formare al meglio il nostro personale, non era assolutamente nostra intenzione far passare il messaggio di non volerlo cambiare, anzi. Per la pulizia della camera indubbiamente ci scusiamo e vedremo in un futuro di fare meglio.

6/10 一般

Antonio，Salerno

不满意：客房舒适度
È vicino alla stazione e alla fermata del pullman.
Dall'albergo sono facilmente raggiungibili i trasporti pubblici, ma nelle vicinanze non ci sono ne' bar ne' ristoranti. La stanza non corrisponde esattamente a cioè che appare nelle foto pubblicitarie, almeno la nostra. Nel complesso, se non si è particolarmente esigenti, va benissimo per un breve soggiorno.
2018 年 8 月入住 3 晚
Emmo 于 2018年08月28日 的回复
Grazie , arrivederci.

8/10 还可以

Kari，Finland

满意：清洁度、员工和服务、客房舒适度
Friendly staff - Nice hotel with parking
We stayed few days. Hotel was clean and nice with very helpful and friendly staff. Hotel has safe gated parking in the yard which is not easy to find in this location. Room was relatively small and no facilities like water boiler, hair drier or so but was anyway clean and comfortable with decent wifi connection. The old town of Venice can be easily reached by bus in about 10min, bus stop is short walk away. If using bus, the surrounding especially in the night time is not the most comfortable one but ok anyway! Would recommend this hotel.
2018 年 8 月入住 2 晚
Emmo 于 2018年08月30日 的回复
Molte grazie, e arrivederci.

2/10 糟糕

Marcus

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dåligt
Smutsigt, slitet och riktigt dålig lukt i rummet som sätter sig i allt. Dålig frukost. Om ni vill ha en trevlig och avslappnad vistelse, åk INTE hit.
2018 年 7 月入住 2 晚
Emmo 于 2018年08月28日 的回复
bene, non siete onesti, quando prenotate ECONOMY avrete ECONOMY.... Saluti . provvederemo a migliorare i nostri srertvizi . ma , con gente come voi che pretende senza pagare il giusto sarà una utopia .. a non rivederci ...e grazie

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 6 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
Edullinen hotelli
Lähellä bussi pysäkkiä, josta suora yhteys Venetsiaan. Hieman kulunut hotelli mutta tavalliselle matkustajalle ok.
2018 年 6 月入住 1 晚
Elisa Reception 于 2018年06月16日 的回复
Thanks for you feedback. Best regards, HVS Staff.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
cozy and friendly hotel
Good hotel, 5 min walk to the bus stop to get to the city. Good staff.
2018 年 5 月入住 2 晚
Elisa Reception 于 2018年06月16日 的回复
Thanks for your feedback. Best regards, HVS STAFF.

2/10 糟糕

Melissa

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible
Was not pleased at all with this hotel. I booked this hotel because it said there was air conditioning, when we get in our room which is extra small (could barely walk around the bed) it was extremely hot and it smelled of humidity. The man at the reception tells me there is a law in Italy saying they cannot turn on the air condition till June 1st. I tell him that that is not true because the other hotels we stayed at had some....To make a long story short I complained saying I want to be reimbursed because it is false advertising saying they have air conditioning when they do not. He did not want to reimburse me, so I complained to Hotels.com for a long time on the phone and they switched us at another hotel WITH air conditioning!!! Regardless I do not recommend this hotel, the room was small and old and stuffy, I stayed at Autoespresso which is right next door which is far better, clean, AMAZING breakfast. The reason I switched hotel was because we decided to stay an extra day in Venice but that hotel (Autoespresso) was booked for that night so we found Sirena 👎
2018 年 5 月入住 1 晚
Elisa Reception 于 2018年06月16日 的回复
Dear Melissa, if she had stayed with us you could realize that the Economy Double Room - Not Refundable Price that you booked was exactly what you needed. You would have noticed that it is not as small as it looks because it is equipped with every comfort. You would realize that the hotel has an excellent location. You would have used our services that differentiate us from other hotels, such as free parking and 24-hour reception. You would have a lot of info by our prepared staff about Venice. We could made for you an excellent breakfast with an excellent cappuccino made by our staff in and enjoy many croissants, juices, fresh fruit, sweet-salty things and much more. But you run away in another hotel so you can’t talk about our services. For the other client that are reading my feedback of this “feedback” there is the air conditioning. Don’t be afraid.

4/10 很差

Mikael

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Katastrof. Jag är inte kräsen men illa illa. Checkade in, såg rummet, checkade ut och satte oss i bilen. Vi hamnade i en campingvagn istället och den var mycket trevligare. Nej villa Serena behöver ni inte boka på.
2018 年 4 月入住 2 晚
Elisa Reception 于 2018年06月16日 的回复
It’s difficult for me answer at this feedback because you don’t say what’s wrong.

8/10 还可以

Monica，Milano

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
3 C : Convenienz, Cortesia, Comodità (per Venezia)
L'hotel è un'antica villa veneta arredata con mobili e arredi che ricordano i tempi antichi del veneto dannunziano. La comodità principale dell'hotel è che a soli 5 minuti a piedi si arriva alla stazione di Mestre/Marghera e con il treno (uno ogni 10 min) con un biglietto dal costo di poco superiore a u caffè si arriva con una sola fermata a Venezia e da lì si parte a piedi per la visita di questa stupenda città. Per il resto la stanza era pulitissima, lo stesso dicasi del bagno, piccolo ma confortevole. La conduzione è tutta familiare. Persone gentilissime del settore e professionali. Noi abbiamo lasciato la stanza al mattino ma dovevamo andare al carnevale in maschera. Loro con cortesia ci hanno fatto lasciare la macchina nel parcheggio gratuito dell'hotel e quando siamo tornati ci hanno concesso una stanza e un bagno per cambiarci e struccarci. Super cortesi e gentili. Da tener presente che rispetto ai costi altissimi del periodo carnevalesco veneziano, qui il costo del soggiorno è rimasto abbordabile e assolutamente competitivo rispetto a altri hotel , a cui si unisce: Camere confortevoli, Pulizia, Cortesia, Professionalità e comodità per la vicinanza a Venezia.
2018 年 2 月入住 1 晚
Elisa Reception 于 2018年02月22日 的回复
Grazie per il vostro gentile e dettagliato commento, ci ha resi molto orgogliosi del nostro lavoro. Speriamo di vedervi il prossimo anno e nel frattempo tante care cose.

8/10 还可以

pierina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
abbiamo soggiornato solo per poche ore la notte di capodanno, ma siamo stati bene il letto molto comodo le stanze pulite il bagno grande e pulito e sopratutto un gustosissima e ricca colazione!! l'albergo è situato vicino alla fermata dell'autobus che porta in pochi minuti a piazzale Roma. il personale gentile e disponibile. lo consiglio
2017 年 12 月入住 1 晚
Elisa Reception 于 2018年01月5日 的回复
Grazie per il suo gentile commento, leggerlo ci riempie di orgoglio. Saluti da tutto lo Staff.

6/10 一般

真实旅客

不满意：客房舒适度，清洁度
Hotel piuttosto datato, che offre un servizio sufficiente, ma niente di speciale. Ottimo per la posizione strategica, vicino alle fermate degli autobus, utili per raggiungere velocemente il centro di Venezia.
2017 年 12 月入住 1 晚
Elisa Reception 于 2018年01月7日 的回复
E' importante per noi sapere cosa pensano i clienti che soggiornano da noi. Ci dispiace che non sia stato entusiasmante, ma la sufficienza è un buon punto di partenza, si può solo migliorare. Saluti, HVS.

10/10 超赞

leonardo，Ancona

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comodissimo per visitare Venezia
Personale gentilissimo e disponibile, vicino al bus per Venezia, parcheggio, buona colazione , stanza semplice ma non manca nulla , consigliatissimo.
2017 年 12 月入住 2 晚
Elisa Reception 于 2017年12月14日 的回复
Mille grazie per il suo gentile commento. Saluti da tutto lo staff.

10/10 超赞

Mariel A

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚
THANKS FOR YOU FEEDBACK BEST REGARDS HVS

2/10 糟糕

Helmut，pb

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Schlecht
Unsauber und stinkt nach Abfluss ganz nicht nach unserem Geschmack. Bus weiter weg als beschrieben.
2017 年 10 月入住 4 晚
Elisa Reception 于 2017年11月16日 的回复
We are sorry about your stay unhappy with us. Maybe next time will be better because we are doing maintentance work. Best regards, HVS Staff_

8/10 还可以

Francesco，Chieti

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ottimo soggiorno e buon prezzo
In breve le camere le ho trovate molto pulite e comode,unica pecca forse il bagno un pó piccolo ma pulitissimo. La colazione è stata di mio gradimento e il personale sempre cordiale e disponibile.
2017 年 11 月入住 3 晚
Elisa Reception 于 2017年11月17日 的回复
Grazie per il suo gentile commento, è molto importante per noi sapere cosa pensano i clienti del nostro lavoro, ci impegniamo tanto.

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
The rooms are smaller than they look in the pictures. The shower and the toilet are combined and separated with only a curtain. In one of our room the shower did not even have a curtain so there was water everywhere after the shower. The breakfast was adequate and the staff was friendly. All in all our stay was not so comfortable and I would not recommend the hotel to anyone.
2017 年 11 月入住 1 晚
Elisa Reception 于 2017年11月9日 的回复
We want to communicate to all the customers that have already been here and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. We invite you to be our customers again to see the changes. Thanks for your feedback, best regards, HVS Staff_

8/10 还可以

Andrew

满意：清洁度、员工和服务、客房舒适度
Great hotel, just don't expect luxury
This hotel is not as bad as the reviews, The rooms are outdated, but its cool, don't come here if you want modern as the whole place is set in the 60s except the front desks Apple computer. The hotel has an ok breakfast but the rooms were clean and comfy and the wifi worked well. The surrounding neighbourhood is sketchy and at night time is a little bit scary but for the price of the hotel and its proximity to the train station it becomes bearable. As a cheap hotel to see venice id say its worth it, just don't expect luxury.
2017 年 10 月入住 3 晚
Thanks for your feedback. Just to let them know that we are doing some useful change for give you a better service. We work hard for it. Best regards, HVS Staff_

8/10 还可以

Florence

满意：清洁度、员工和服务、客房舒适度
Facilité d'accès pour Venise. Personnel très sympa. Petit déjeuner copieux.
2017 年 11 月入住 1 晚
Merci beaucoup. HVS Staff_

8/10 还可以

Ireneusz

满意：清洁度、员工和服务、客房舒适度
2017 年 10 月入住 1 晚
Thanks for your 4star. HVS Staff_

8/10 还可以

P

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay! Near a bus stop and Venice!
Great place to stay! Very near the Mestre train/bus station and the island of Venice. Comfortable beds and nice showers. WiFi was fast and reliable. Also, since we booked from Expedia, breakfast was included. The staff was very nice and helpful and I loved the accents lol. It was a pleasant stay and I would stay here again.
2017 年 10 月入住 1 晚
Elisa Reception 于 2017年11月9日 的回复
And it will be a pleasure see you again. Thanks for your feedback, HVS Staff_

6/10 一般

pansy，bay roberts,nl,canada

不满意：住宿条件和设施
great location.....but need my rings back!
we stayed there only one night and next day cruise very close to portI left my two rings on the table and would like to have them back but can't get to talk to anyone to arrange that!
2017 年 10 月入住 1 晚
Elisa Reception 于 2017年11月9日 的回复
We do not keep objects that are not ours. If we found something forghet, we put into a LOST AND FOUND BOX. Remember that a hotel has a thousand of person. Thanks for your feedback, best regards, HVS Staff_

8/10 还可以

Elio

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Strategico per visitare Venezia
Hotel facile da raggiungere e con i mezzi pubblici per raggiungere la la guna a portata di mano il titolare molto disponibile dopo averci dato le chiavi della camera ed esserci sistemati ci ha invitato ad un breve breefing dove ci ha spiegato a grandi linne come raggiungere la laguna e cosa visitare. Tutto il personale molto gentile colazione alla mattina abbondante con dolce esalato in abbondanza.
2017 年 10 月入住 2 晚
Elisa Reception 于 2017年11月11日 的回复
Grazie mille per il suo gentile commento. Speriamo di averla nuovamente come ospite. Saluti lo staff HVS.

6/10 一般

真实旅客

满意：员工和服务
Molto comodo per visitare Venezia
Consigluato per chi vuole spendere poco ma Senza pretese
2017 年 10 月入住 1 晚
Elisa Reception 于 2017年11月11日 的回复
Esattamente senza pretese, siamo un piccolo hotel a gestione familiare che si impegna però al massimo per garantire un buon servizio.

4/10 很差

Dave，Brisbane, Australia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't judge a book by its cover
On the surface this place looks great!, great value for money and easy transport options to the venice city, however from the cigarette butts found under the bed to strange stains under the sheets it far from a restful stay. On the second night upon sitting on the edge of the bed it collapsed due to missing parts to the bed frame, we went and told reception whom just shrugged the shoulders and told me to fix it myself what do i expect him to do about it. so we moved the mattress to the floor and slept on the floor! The air-conditioning only pumped out hellish heat not what you want when made to move your own broken bed! not to mention the employees just sit in front of the hotel smoking and drinking loudly all night below the guests rooms so its all you hear while trying to sleep at 2am! But all this is nothing compared to the fact the bathroom roof was covered in deadly BLACK MOLD! being an asthmatic i was very concerned staying here and don't recommend anyone stay here until it gets a complete strip down and remodel or at least a clean!
2017 年 10 月入住 2 晚
Elisa Reception 于 2017年11月9日 的回复
We want to communicate to all the customers who have already stayed and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. Thanking you for the comment and welcoming you we invite you to be our customers again to see the changes made.

2/10 糟糕

서정미，한국

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
정말 짜증나는 호텔
객실요금을 체크인시 환불해주기로 해놓고선 내용파악이 안된다며 사람당황하게 하고, 퇴실시 납부해야되는 CITYTAX도 일정상 미리납부하고 자필로 싸인 받아놨음에도 불구하고 제대로 확인이 안된다며 한참을 주차장 문을 열어주지않아 여행중 좋은 기분을 상하게 하였습니다
2017 年 10 月入住 2 晚
We want to communicate to all the customers who have already stayed and to the future that Hotel Villa Serena is making small but useful changes to guarantee you a better service. Thanking you for the comment and welcoming you we invite you to be our customers again to see the changes made.

8/10 还可以

shirin，hamburg

满意：清洁度、员工和服务、客房舒适度
Aufenthalt in Venedig
Schönes Hotel. Die Besitzer sehr freundlich. Hundefreundlich. Gutes Frühstück. Sauber. Sehr gute Busverbindung nach Venedig. Wir kommen gern wieder
2017 年 10 月入住 2 晚
Elisa Reception 于 2017年11月9日 的回复
Thanks for your feedback.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nähe zu Venedig
Bushaltestelle ca. 10 Minuten zu Fuß, kostenloses Parken. Badezimmer winzig, Duschen fast unmöglich. Frühstück dafür reichhaltig. Alles etwas plüschig-verblichen.
2017 年 9 月入住 3 晚
Elisa Reception 于 2017年11月9日 的回复
Thanks for your feedback.