We enjoyed the cozy apartment and it's location, which was ideal for navigating throughout Venezia. The apartment was clean and comfortable. Unfortunately we were CHARGED EXTRA UPON ARRIVAL to use air conditioning, which was never discussed or presented upon booking several months in advance. We were also told upon arrival that although our exit time out would be 11:00am, we were required to be out an hour earlier (very rude!) so the next renters could come in. We also discovered the "brand new" internet was inoperable and useless, and we had to rely on our personal hotspots to communicate with the outside world. When we attempted to contact the property management, we did not get any response for over 36 hours, and then were dismissed without any intervention or resolution. Instead we got a reminder that the management would be on site early to ensure we would be out of the apartment early. In the many years of using VRBO and other companies, I have never had an issue with property management before this vacation. This apartment was okay; the owners/management were not.