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关于Palazzina Fortuny（帕拉齐纳福图尼）的点评

Palazzina Fortuny（帕拉齐纳福图尼）
Calle Della Mandola 3752, San Marco, Venice, VE

点评

9.4

绝佳

10 分 - 超赞。55 条好评，共有 68 条点评" "
8 分 - 还可以。8 条好评，共有 68 条点评" "
6 分 - 一般。3 条好评，共有 68 条点评" "
4 分 - 很差。1 条好评，共有 68 条点评" "
2 分 - 糟糕。1 条好评，共有 68 条点评" "

9.4/10

清洁度

9.8/10

员工和服务

9.4/10

服务设施

9.4/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

Leslie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Alex

2024 年 1 月入住 3 晚
Palazzina Fortuny staff 于 2024年02月19日 的回复
Dear Alex,we are glad to read that and we would like to thank you for your kind review.With our best regards

10/10 超赞

Mark

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property and especially the staff were amazing! We were a little concerned when we walked in when it was dark as it is a very quiet alley. That all changed as we got to know the area. It was a perfect location near everything we wanted to see and do. Our room was well appointed, spacious and clean. Better than the pictures show. The hotel is very chic and the staff are very helpful and pleasant.
2023 年 11 月入住 2 晚
Palazzina Fortuny staff 于 2023年11月30日 的回复
Dear Mark, we are glad to read your review and we would like to thank you for choosing us. This is very important for us.We look forward to welcoming you back in the future and we send you our best regards.

4/10 很差

Nhan

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Bed bugs
Hotel had bed bugs, they refused to refund money after we complained about bed bugs. As they said they have a no cancelation and no refunds policy. Do not stay here.
2023 年 11 月入住 2 晚
Matteo F. - Palazzina Fortuny 于 2023年11月17日 的回复
Dear Nhan,We find it unusual that you have only reported this issue two weeks after your stay, particularly since no other guests have mentioned encountering bed bugs in the room you stayed in. We take cleanliness very seriously and would have appreciated the opportunity to assist you immediately had we been made aware of the situation during your stay. It seems as though this might be a request for a complimentary stay, but we want to assure you that we do our best to ensure a comfortable and bug-free experience for all our guests.Always at your disposal,With our best regards

6/10 一般

Patricia

Wear Your Galoshes
This hotel is centrally located to the water bus and many restaurants. Upon arrival, we were greeted by the Acqua Alta, which is basically a flooded street. We had to wade through calf high water to reach the front of the hotel where we were greeted by a slim wooden board propped up from the street to the door. I'm not sure what this is for as you would be hard pressed to walk up it or use it to get your luggage from the street to the door. A large board or an old door would have done the trick, but we were soaked before we even got to this point. Granted, we understand the flooding is not the fault of the hotel. The staff at reception are kind and will make you a coffee in the small dining area, but there is no breakfast in house. Our room was spacious and everything worked well in the bathroom. I was grateful for the terrazzo floors because when we arrived, our shoes were soaked and ruined. I think these floods are seasonal and we visited in October.
2023 年 10 月入住 3 晚
Palazzina Fortuny Staff 于 2023年11月6日 的回复
Dear Patricia,the Venice high tide may happens from October till April, but it is normal in Venice and this is for few hours in a day.Sorry if that cause to much trouble but we always try to do our best in order to guarantee the most comfortable stay to all our guests.We thank you once again for choosing us and we send you our best regards

10/10 超赞

Joshua

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, helpful with multiple requests including asking for later checkout when our flight was delayed and phoned a hotel on our behalf to speak Italian to request a booking. Only problem we found our whole stay was a shower head which was broken. Would definitely stay again.
2023 年 10 月入住 2 晚
Palazzina Fortuny Staff 于 2023年11月6日 的回复
Dear Joshua,thank you for your review and for choosing us.We will look forward to welcoming you back again in the future.

8/10 还可以

Ken

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was a very purposeful hotel. A clean place to sleep when not out exploring. Rooms are small but nice big bed. A little Noisy in the morning. No breakfast available or coffee, tea, except instant in the room. Sometimes difficult to communicate with staff, but everyone tried hard. The cleanliness was lovely.
2023 年 9 月入住 3 晚
Palazzina Fortuny Staff 于 2023年10月3日 的回复
Dear Ken,thank you for your review. We are always working hard to assure you and all our Guests the best experience in Venice. We would like to thank you for choosing us and we look forward to welcoming you back again in the future.

10/10 超赞

Ximena

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Muy bu
2023 年 9 月入住 2 晚
Palazzina Fortuny Staff 于 2023年10月3日 的回复
Thank you Muy Bu for the lovely review.Hope to welcoming back soon in Venice.Kindest regards

10/10 超赞

Lesley

满意：清洁度、员工和服务、住宿条件和设施
We enjoyed our stay here - it was small & quaint. Very walkable to just about any part of Venice. Highly recommend!
2023 年 9 月入住 2 晚
Palazzina Fortuny Staff 于 2023年11月6日 的回复
Dear Lesley,we are glad to know you enjoy your stay in our Palazzina Fortuny.We all look forward to welcoming you back again in the future!

10/10 超赞

Pavel

2023 年 9 月入住 1 晚
Palazzina Fortuny Staff 于 2023年10月3日 的回复
Dear Pavel,we would like to thank you for the wonderful review.We are glad to have you here at our Palazzina Fortuny.

10/10 超赞

Nicola

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 9 月入住 1 晚
Palazzina Fortuny Staff 于 2023年11月6日 的回复
Really thank you Nicola for the review!

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice local hotel with everything
Nice local hotel with everything we needed and close to everything. Clean, quiet, and friendly. No large sign or other markings, so it can be a little hard to find the entrance.
2023 年 9 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月28日 的回复
Dear John,thank you for your lovely review. We hope to welcoming you back again in the future

8/10 还可以

Jared

满意：员工和服务
2023 年 9 月入住 3 晚
Palazzina Fortuny Staff 于 2023年09月20日 的回复
Thank you very much Jared!

10/10 超赞

Chad

2023 年 8 月入住 1 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Thank you Chad

10/10 超赞

Alejandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel staff was incredible, making sure we plan our activities. We learn how to get to the hotel safely, also the most incredibly delicious breakfast. While we didn’t receive room upgrade or any free perk, we couldn’t have chosen a better place to stay, with the most amazing delicious breakfast, and the most kind staff. Greeting to Ricardo who made our stay incredible.!
2023 年 8 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Dear Alejandra,really thank you for your lovely words, this is very important for us and we are glad the hear that from you.We look forward to welcoming you back again in the future and we send you our best regards.

10/10 超赞

Felipe

2023 年 8 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
We would like to thank you Felipe for the wonderful review.Hope to have you here again in the future.

6/10 一般

Generoso

满意：员工和服务，清洁度
2023 年 8 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Thank you Generoso

10/10 超赞

Josephine

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel. The spa, the breakfast, the crews are all excellent. I would recommend it to everyone who is staying in Chur.
2023 年 8 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Thank you Josephine!

6/10 一般

Michael

满意：员工和服务，清洁度
Excellent staff but really like a 2 or 3 star hotel. Iron curtain vibes and AC the we terrible
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Dear Michael,we are sorry to know the AC was terrible, we will double check the system on your room in order to guarantee the best comfort.With out best regards

10/10 超赞

Cassandra

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The check in experience was very welcoming. The staff were super friendly. The property was gorgeous both in the lobby and the room. We were blown away by how clean the hotel was. It was also conveniently located near all of Venice's main tourist sites. We would definitely stay here again when we return to Venice.
2023 年 8 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Dear Cassandra,we would like to thank you for your lovely review.We are glad to hear that from you and we are happy to know you enjoy your journey in Venice with us.We look forward to welcoming you back again and we send you our warmest regards.

8/10 还可以

Stéphanie

2023 年 8 月入住 2 晚
Palazzina Fortuny Staff 于 2023年09月8日 的回复
Thank you Stéphanie!

10/10 超赞

Leela

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are outstanding. As soon as I made my reservation, they were attentive, helpful, caring and efficient. The hotel is well located. They organise transfers to/from airport. It’s honestly the best hotel you could hope for. Thank you so much for a great stay.
2023 年 7 月入住 1 晚
Palazzina Fortuny Staff 于 2023年08月23日 的回复
It's a pleasure for us to read such great reviews, we put any effort to grant our guests a pelasant stay. Thanks a lot dear Leela!

10/10 超赞

Ramona

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome staff amazing room
2023 年 7 月入住 3 晚
Palazzina Fortuny Staff 于 2023年08月23日 的回复
So nice of you dear Ramona.All the best!

8/10 还可以

ELIZABETH

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The hotel was lovely and location perfect for getting around San Marco and other areas of Venice with oat services nearby. We did not receive our VIP gift, but to be honest we did not remember to ask. House keeping was the biggest let down. Towels at times left dirty, floor not mopped or swept, door left open and not locked and generally the level of housekeeping was below average.
2023 年 7 月入住 4 晚
Palazzina Fortuny Staff 于 2023年08月23日 的回复
Thanks for your kind review, we're sorry that you could not use your free drinks and you've not appreciated the general cleaning of your room. All the best

10/10 超赞

Leah

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Palazzina Fortuny Staff 于 2023年08月23日 的回复
thanks a lot for your grat rating Leah, see you again next time hopefully!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect hotel, faultless!
It is amazing, best value for your money, massive room with a little seating area, facing a small street. Very quiet at night (might be double glazing windows), highly recommended! There’s a gelato shop literally 20 steps away and many restaurants. You can sit late night at the small canal edge that is nearby, very nice!
2023 年 7 月入住 4 晚
Riccardo 于 2023年07月19日 的回复
Thanks a lot for your kind review. We hope to see you back soon here in our hotel!

10/10 超赞

Abigail

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Clean area. Great staff. Nice area. Only downside is it isn’t right next to a boat stop so you should make sure to bring minimal luggage to haul around with you on the small side streets. I booked a basic room without balcony which was a nice way to save money - but they had other options that were higher end
2023 年 6 月入住 3 晚
Riccardo 于 2023年07月15日 的回复
Many thanks for your nice review. We hope to welcome you again soon!

10/10 超赞

Courtney

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful room in an excellent location, near major sites in Venice. Giovanni was extremely helpful - even walked us to our water taxi meeting point (that he set up).
2023 年 7 月入住 1 晚
Giovanni 于 2023年07月15日 的回复
Dear Courtney, many thanks for your amazing review, we look forward to welcome you again!

10/10 超赞

JOHN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great boutique hotel
I can't imagine a better choice we could have made for our two-night stay in Venice. This 13-room boutique hotel is located in a really cool neighborhood about an 8-minute walk from San Marco Square. The room was very comfortable and the bathroom is quite modern. The staff was extraordinarily helpful.
2023 年 6 月入住 2 晚
Matteo, Palazzina Fortuny Staff 于 2023年07月18日 的回复
Dear John,we are really happy to read your review!It was a pleasure having you here at Palazzina Fortuny and we do hope to welcoming you back again in the future.Best Regards

10/10 超赞

Erfan

2023 年 6 月入住 2 晚
Matteo F. - Palazzina Fortuny 于 2023年07月21日 的回复
Dear Erfan,thank you very much, this is very important for us.With our best regards

10/10 超赞

Chris，Monroe

2023 年 6 月入住 1 晚
Matteo F. - Palazzina Fortuny 于 2023年07月18日 的回复
Thank you very much Chris!Hope to see you again in the future!Regards

10/10 超赞

Angelina

2023 年 6 月入住 2 晚
Matteo, Palazzina Fortuny Staff 于 2023年07月18日 的回复
Thank you Angelina!

10/10 超赞

Paul Henry

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel was in the perfect location, clean and the staff were excellent and very helpful. would definitely recommend and stay in this hotel again.
2023 年 6 月入住 3 晚
Giacomo 于 2023年06月24日 的回复
Thank you very much Paul! Has been a pleasure and we hope to see you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super Lage
Superlage, auch die Anreise per Vaporetti ist einfach. Leider ist das Hotel von aussen kaum zu sehen - ich lief eine halbe Stunde im Kreis - anschreiben wäre hilfreich! Von der Reception bekommt man eigentlich immer den Tipp, man solle googeln :-), ansonsten freundlich. Mein Zimmer mit Queenbed war ok für mich allein, zu zweit wäre es mir definitiv zu klein. Schönes, grosses Badezimmer, alles sehr sauber. Leider musste ich mir jeden Morgen anhören, wie jemand ausserhalb hustete und anschliessend ausspuckte, das war eklig. Auch gibt es Gäste, die bis weit in die Nacht im Garten sitzen und sehr laut sind. Abgesehen davon eine empfehlenswerte Adresse.
2023 年 6 月入住 4 晚
Palazzina Fortuny Staff 于 2023年06月20日 的回复
Thank you very much for the review! It is very important for us your feedback and we look forward to see you again!

10/10 超赞

Adam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
Palazzina Fortuny Staff 于 2023年06月6日 的回复
We're glad that you've appreciated staying with us. We really hope we can see you soon again here in Venice!

10/10 超赞

Katie

2023 年 5 月入住 3 晚
Giacomo 于 2023年06月24日 的回复
Thanks a lot Katie! Your feedback is very important for us, We look forward to meeting you again!

10/10 超赞

christophe

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Bien situé. Calme et agréable
2023 年 5 月入住 2 晚
Palazzina Fortuny Staff 于 2023年06月2日 的回复
Merci beaucoup pour votre commentaire. Ce fut un plaisir de vous avoir comme invités dans notre hôtel!

10/10 超赞

Helen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Palazzina Fortuny Staff 于 2023年05月11日 的回复
You are fantastic Helen! Hope to see you again!

10/10 超赞

Ferdinand

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Super hotel, discret et en centre ville, parfait
2023 年 4 月入住 3 晚
Palazzina Fortuny Staff 于 2023年05月1日 的回复
Dear Ferdinand,we thank you for choosing our Palazzina Fortuny.We are happy to read to know you enjoy our Palazzina and the service.We look forward to welcoming you back again in the future.Best regards

8/10 还可以

Nuray

2023 年 4 月入住 3 晚
Palazzina Fortuny Staff 于 2023年05月1日 的回复
Thank you Nuray!We do hope to welcome you back in the next future.Best regards

10/10 超赞

Joanne

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely quiet and clean hotel, fantastic location. The staff were very welcoming and helpful. Would definitely stay there again.
2023 年 4 月入住 3 晚
Palazzina Fortuny Staff 于 2023年05月1日 的回复
Dear Joanne,we would like to thank you for the time you spent writing this review. This is very important for us.We really look forward to welcoming you in Venice at our Palazzina Fortuny.Best regards

10/10 超赞

Graham

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 3 晚
Palazzina Fortuny Staff 于 2023年05月11日 的回复
Thank you very much for the review! We are glad to know that your stay has been great here.

10/10 超赞

Emily

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very welcoming staff at reception who made our stay so comfortable and enjoyable. Our room was cleaned each day and we enjoyed the range of options at breakfast. The hotel location is superb - easy 5-10 minute walk to San Marco Plaza and the Rialto Bridge. The surrounding streets are full of amazing restaurants, shops and gelaterias so you don’t have to go far to find somewhere for dinner! Close to alilaguna stops for easy transport to and from the airport as well as vaparetto services to surrounding islands.
2023 年 4 月入住 4 晚
Matteo F. - Palazzina Fortuny 于 2023年05月1日 的回复
Dear Emily,we are really happy to read your wonderful review.We really wish to have you back in Venice soon and we send you our warmest regards.

10/10 超赞

Mircea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is fabulous, 30m away from the main thoroughfare between San Marco and Rialto Bridge. Plenty of dining options for all budgets, surprisingly quiet yet bustling with shopping, local shops full of character. Hospitable staff, very helpful, very welcoming. Absolutely loved the surroundings.
2023 年 3 月入住 6 晚
Palazzina Fortuny staff 于 2023年04月5日 的回复
Dear Mircea,we would like to thank you for this lovely review.We are really happy to read your words and we look forward to welcoming you back in Venice.

10/10 超赞

shridevi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We had a lovely stay at Palazzina Fortuny. The room was comfortable and clean. The hotel is located in a central area and close to restaurants, shops, and key tourist locations. More than anything, the staff at this hotel were wonderful. Giovanni and Trevis were so helpful! They provided us with maps and detailed directions as well as information about the area. Giovanni received us at the drop off area and also helped us take our luggage to the water taxi to the airport. All in all, a great experience! Shri and Shivaram
2023 年 3 月入住 2 晚
Matteo F. - Palazzina Fortuny 于 2023年03月27日 的回复
Dear Shri and Shivaram,we are so happy to read that, we are glad to know you enjoy our Palazzina Fortuny, the central location, the room and also our staff. We are working every day to ensure the best experience for our Guests.We look forward to welcoming you back and we send you our best regards.

10/10 超赞

Tracey

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel. Convenient location. Staff very helpful and polite.
2023 年 3 月入住 2 晚
Matteo F. - Palazzina Fortuny 于 2023年03月27日 的回复
Dear Tracey,we would like to thank you for the lovely review, this is very important for us.We look forward to welcoming you back again!Warmest regards

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Venice by Lara
I honestly cannot recommend this hotel enough, super comfortable super clean and super location but what made it a clear 10/10 was Lara, she met us from the pier and walked us to the hotel and gave us such amazing restaurant tips and told us what to do and what not to. It was amazing
2023 年 3 月入住 2 晚
Matteo F. - Palazzina Fortuny 于 2023年03月22日 的回复
Dear Jason, we are really happy to read that. We would like to thank you for this review and for choosing us.We are glad to know you enjoy our Palazzina Fortuny especially our colleague Lara.We do hope to welcoming you back again in the future.Best regards

10/10 超赞

Ian

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Location, I have been to Venice many time and this hotel is perfect for easy walking to most of the main tourist spots. Lara, on reception was superb! Great communication with all our group, so friendly and efficient. We will definitely go back.
2023 年 3 月入住 2 晚
Matteo - Palazzina Fortuny 于 2023年03月13日 的回复
Dear Ian,We are glad to read your review and we are really happy to know you enjoy your stay with us.Thank you for choosing us and we look forward to welcoming you back again in Venice.Best regards

10/10 超赞

JOSE A S

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
O hotel é excelente, com atendimento muito gentil. Localização excelente. O quarto é amplo, confortável e limpo. Excelente relação custo benefício. Valeu a pena.
2023 年 2 月入住 5 晚
Matteo F. - Palazzina Fortuny 于 2023年03月6日 的回复
Dear Jose,we would like to thank you for your review, this is very important for us. We are really happy to know you spend a wonderful journey with us and we really look forward to welcoming you back again in the future.Best regards

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
La situation, la propreté et le calme
2023 年 2 月入住 3 晚
Matteo F. - Palazzina Fortuny 于 2023年02月25日 的回复
Dear David,Thank you for your lovely review. It was a pleasure having you here at Palazzina Fortuny.We do hope to welcoming you back again in the future.Best regards