Staff excellent… bathroom of our room was tired in places, nice atmosphere and great food
Nicki
2023 年 11 月入住 1 晚
10/10 超赞
Michael
2023年10月31日
Michael
2023 年 10 月入住 4 晚
10/10 超赞
Laurence
2023年10月29日
Laurence
2023 年 10 月入住 2 晚
8/10 还可以
G
2023年10月20日
G
2023 年 10 月入住 1 晚
10/10 超赞
John
2023年09月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable hotel which has elegant gentility which we hope is preserved by the future owners. The staff were efficient and friendly. Enjoyed our stay so would thoroughly recommend this hotel
John
2023 年 9 月入住 3 晚
4/10 很差
Fabienne
2023年09月15日
不满意:员工和服务、住宿条件和设施、客房舒适度
Avoid if you can
Avoid room 17 and presumably a few more rooms affected by the presence of the kitchen extractor fan just outside their windows. I didn't mind the pretty awful view on the back of the hotel but this extractor fan came on every morning at 7:00 and wasn't turned on until they had finished the dinner service at night. Not much chance to get any sleep when it's on. Very unsympathetic response when I asked to be moved, clearly used to people complaining and as they were apparently full nothing they could do. Overall the hotel looks tired and in need of a complete refit. Food was quite disappointing too, breakfast very average, dinner not up to much and service erratic. Shame that such a lovely building in such a nice setting is being let down by a lack of investment and uncaring staff. Not that many alternatives in Ventnor so I feel they're just not interested in trying any harder.
Fabienne
2023 年 9 月入住 3 晚
10/10 超赞
Lyndell
与家人出行
2023年09月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the location and surroundings. Particularly impressed with the service provided by the staff and the
high quality of the food.
Lyndell
2023 年 8 月入住 2 晚
8/10 还可以
Harland
2023年08月26日
满意:清洁度、员工和服务、服务设施
Comfortable high quality hotel with excellent staff and service
Harland
2023 年 8 月入住 3 晚
10/10 超赞
Nana
2023年08月16日
满意:清洁度、员工和服务、服务设施
The property was gorgeous. The staff was friendly and helpful. The hotel was located a short walk from the ocean and from the town. Staying at The Royal Hotel was a pleasurable experience that made my time on Isle of Wight exceptional.