2/10 糟糕
Zuheydee
与家人出行, 商务旅客
2026 年 2 月 16 日
不满意：清洁度、服务设施、住宿条件和设施
I am writing to report a serious health and safety issue related to my stay in Room 364. The room had a strong mold odor and visible mold. Unfortunately, we did not notice the visible mold until the morning because we checked in during the evening and were extremely tired from work.
I have asthma, and being in that environment had a significant impact on my health. I was unable to sleep throughout the night due to constant coughing and developed a severe headache. Breathing became difficult, which was very concerning given my medical condition.
I have photos documenting the mold in the room, which I can provide upon request. Mold exposure poses serious health risks, especially for individuals with respiratory conditions, and this situation should not occur in a room offered to guests.
I am very disappointed by this experience and expect this matter to be addressed promptly. I would also like to discuss appropriate compensation for the discomfort, health impact, and lack of a safe sleeping environment.
Zuheydee
2026 年 2 月入住 1 晚