「We ordered takeaway breakfast for our date of departure as we had to catch an early flight. The order was confirmed by email and at check in by the front desk staff. However, due to an internal communication error, the order was not communicated to the kitchen and we were left without any breakfast.
We however saw the front desk staff when checking with the kitchen took the opportunity to make herself a ham and cheese sandwich and did not offer it to us.
The changing room of the fitness centre...
「Really beautiful hotel in an amazing location. Couldn't recommend enough! We had been considering a larger chain hotel up the hillside, but being right on the sea meant a quick 10 minute walk to the harbour and less taxi trips. The concierge was great for making calls for us. The afternoon tea service was delicious as well!」
「NEVER AGAIN! NIE WIEDER!
- Vorwort:
Ich habe 9 Nächte in diesem Hotel verbracht und muss sagen, es war meine schlechteste Hotel-Erfahrung jemals!
- Check In
Bei der Anreise in der Nacht wollte ein Mitarbeiter an der Rezeption den vollen Gesamtbetrag der Buchung, obwohl dieser bereits über Expedia vollständig bezahlt wurde.
Die Buchungsplattform musste diesen Vorfall telefonisch & schriftlich mit dem Hotel klären. Beim Check Out merkte ich schnell, dass das Problem vom Hotel ausging. Mehr dazu...