「While reserving my room I verified tub and shower was available. When I signed in, clerk said she thinks room has a tub. Walked to the room and no tub. Went back to the front desk and clerk sent someone to check which room has a tub. Upon coming back, he could not find a room with a tub.
Supposedly no tubs in the rooms since there renovation. Had to settle for just a shower. Wife was not happy.」
「My wife slipped on the pool steps because they were slippery. She reported it to a staff person and no follow-up about her injuries. When we reported it in the review our reply was to question the truth of our report. White we were there one elevator was out and only one ice maker worked. No work was done to repair either while we were there.」