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ARCOTEL Kaiserwasser Vienna

4.0 star property
Family-friendly hotel connected to the convention centre in Vienna with a sauna

Choose dates to view prices

Photo gallery for ARCOTEL Kaiserwasser Vienna

Front of property – evening/night
Daily buffet breakfast (EUR 24 per person)
Terrace/patio
In-room safe, desk, laptop workspace, blackout curtains
Lobby
ARCOTEL Kaiserwasser Vienna offers a peaceful haven amid the city's grandeur. Relax in the sauna, while kids enjoy the playground. Restaurant UNO serves delicious meals with garden views. Amenities include in-room WiFi, a library, and dry cleaning services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • Gym
  • Parking available
The current price is HK$977
HK$1,100 total
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room

8.2 out of 10
Very good
(19 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Suite

  • Sleeps 2

View all photos for Suite

In-room safe, desk, laptop workspace, blackout curtains

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 657 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite (Deluxe)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite (Deluxe)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Room

8.2 out of 10
Very good
(12 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Deluxe Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

Deluxe Junior Suite

  • Sleeps 2

Comfort Room

  • Sleeps 2

Superior Room

  • Sleeps 2

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About the area

Map
Wagramer Strasse 8, Vienna, Vienna, 1220

What's nearby

  • Vienna International Centre - 2 min walk - 0.2 km
  • Messe Wien Exhibition and Congress Center - 3 min drive - 2.5 km
  • Prater - 4 min drive - 2.8 km
  • Ernst Happel Stadium - 5 min drive - 3.5 km
  • St. Stephen's Cathedral - 8 min drive - 5.3 km

Getting around

  • Kaisermuhlen-Vienna International Centre U-Bahn - 3 min walk
  • Handelskai Station - 4 min drive
  • Vienna International Airport (VIE) - 17 min drive

Restaurants

  • ‪Flow Cafe - ‬7 min walk
  • ‪Copa Beach - ‬9 min walk
  • ‪Cafe Motto - ‬6 min walk
  • ‪VIC Cafeteria - ‬11 min walk
  • ‪Rembetiko - ‬10 min walk

About this property

ARCOTEL Kaiserwasser Vienna

Upscale family-friendly hotel near Prater
A terrace, a garden and a playground are just a few of the amenities provided at ARCOTEL Kaiserwasser Vienna. For some rest and relaxation, visit the sauna. The on-site restaurant, Restaurant UNO, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Other perks at this hotel include:
  • Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge)
  • Babysitting (surcharge), coffee/tea in reception and a lift
  • A porter/bellboy, smoke-free property and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 282 rooms boast comforts, such as laptop-compatible safes and laptop-friendly workspaces, as well as perks, such as air conditioning and separate sitting areas.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Exterior

Hotel Schani UNO City

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 398 reviews
The price is HK$737
HK$965 total
includes taxes & fees
2 Nov - 3 Nov
Hotel Schani UNO City

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Parking on site (EUR 22 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant UNO
  • U-ONE Bar

Things to do

  • Health club
  • Library
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • Area rugs in room
  • Lift

More

  • 5 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay films

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Self-parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Hotel
ARCOTEL Kaiserwasser Vienna
ARCOTEL Kaiserwasser
Arcotel Kaiserwasser Hotel Vienna
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Vienna
ARCOTEL Kaiserwasser Vienna Hotel Vienna

Frequently asked questions

Is ARCOTEL Kaiserwasser Vienna pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 15 per pet, per night.

How much does it cost to stay at ARCOTEL Kaiserwasser Vienna?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at ARCOTEL Kaiserwasser Vienna on 16 Nov 2025 start from HK$977.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ARCOTEL Kaiserwasser Vienna?

Self-parking is available for EUR 22 per day.

What time is check-in at ARCOTEL Kaiserwasser Vienna?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at ARCOTEL Kaiserwasser Vienna?

Checkout is at 11:00 AM.

Does ARCOTEL Kaiserwasser Vienna provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 45 per vehicle applies.

Where is ARCOTEL Kaiserwasser Vienna located?

This family-friendly Vienna hotel is located on a river, within a 5-minute walk of United Nations Industrial Development Organization Headquarters and Vienna International Centre. Prater and St. Stephen's Cathedral are also within 3 miles (5 km). Kaisermuhlen-Vienna International Centre U-Bahn is only a 3-minute walk and Donauinsel U-Bahn is 10 minutes.

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Reviews

ARCOTEL Kaiserwasser Vienna Reviews

8.4

Very good

8.8

Cleanliness

8.2

Location

8.4

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 420 out of 1000 reviews
Rating 8 - Good. 423 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

10/10 Excellent

Badri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the Vienna International Center

I attended a conference at the VIC which was a stone's throw from this hotel. Comfortable, clean, not so far from the airport and perfect for business and leisure travelers. The room was fairly large and could fit in a young family easily.
Stayed 4 nights in Mar 2025

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for a business trip for your employees. Cost efficient, and very clean, friendly stuff and nice rooms.
Stayed 1 night in Oct 2023

8/10 Good

Zhangeldy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean space.
Stayed 6 nights in Jul 2023

10/10 Excellent

Hyoseop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is relatively large compared with the price. There are many good transportation facilities and parks around the hotel.
Stayed 7 nights in Aug 2023

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the VIC, neighborhood is accessible, transit to the city is great.
Stayed 1 night in May 2022

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels that you can stay in Vienna. 200M from U1 Metro station and 2 stations by Metro to Westfield big shopping center. Very decent breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
A good place to stay especially if you are working at VIC. Underground station is within 5 minutes walk. Good breakfast. The only negative is that room furniture is not comfortable: bedside table is hard to reach, some hideous corner armchair, no proper desk. Otherwise good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Qiuyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Apr 2023

6/10 Okay

Mythri

Liked: Cleanliness, staff & service
Disliked: Amenities
The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station. The food was also very good. The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.
Stayed 3 nights in Dec 2023

10/10 Excellent

Floarea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was hervoragend
Stayed 2 nights in Apr 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This review is for ARCOTEL Donauzentrum. Had a booking with Kaiserwasser but they could not accommodate due to a technical error. They were nice enough to transfer the registration to thei other hotel. Rooms clean. Good bed and shower. Good breakfast. Very close to Metro station. Attached to large shopping center with many food outlets. Airport bus stops right infront of hotel. Only caution. No regularly manned chech in desk, and elevators don't need a pass key, so anyone off the street can go to the room floors unchecked. Would stay there again.
Stayed 5 nights in Feb 2025

8/10 Good

Nadarasar

Liked: Cleanliness, staff & service
A peaceful setting and not troubled by children. Mainly conference clientele. Rooms need some attention e.g. power sockets, accessible bath for older people. Limited food in the evenings, especially for vegetarians.
Stayed 8 nights in Sep 2023

8/10 Good

Jagdeep

Liked: Cleanliness, staff & service
Nice quiet hotel, close to the conference centre and the U-bahn station. The gym was not operational while we were there and that was a major disappointment. The hotel took this for granted and did not make any effort to make amends.
Stayed 7 nights in Sep 2023

6/10 Okay

Irina

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t quite clean, the carpeting filthy. Stairs one need to climb unless you arrive on the car: Inconvenient with luggage.
Stayed 1 night in Sep 2022

8/10 Good

Malgorzata K.

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Business hotel

Service was ok, but nor so nice as before. My bathtube was not clean - i was cleaning it my self before i use it. Airconditioner was not working prpperly -it was very warm in the room.
Stayed 3 nights in Sep 2023

6/10 Okay

Julie

Liked: Cleanliness
Disliked: Staff & service, amenities
First, they claimed they were overbooked and tried to get me to go to another hotel farther away. Then, there was only 1 towel for 2 people, and had to wait until almost 11pm for bedding, after asking 4 times, and then made the bed myself. By the way, walking through the halls at 11pm at night, I could see that the hotel had a lot of empty rooms as rooms were either marked occupied or vacant.
Stayed 2 nights in Dec 2022

4/10 Poor

Igor

I have asked for an upgrade of my room, because I am a Gold Member, but they gave me the smallest room on the executive floor and empty room minibar. I complained to another clerk and have received a larger room (quite good one) and filled minibar. However, next day, the minibar has not been refilled. However, I again complained and have received a couple of free drinks. Also, I have left request to prepare my room after 11.30 am, but nothing has happen for two days. I am upset that such simple things have to be done without any complaints from myself!
Stayed 3 nights in Oct 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, ubicación y bien comunicado con transporte de metro, autobús.
Stayed 10 nights in Aug 2025

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen Hotel con el metro a un lado y varias tiendas, muy limpio y el personal muy amable
Stayed 1 night in Sep 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Is good. AC isn’t very cold. Would be nice to have a fridge in the room. Good location on the metro.
Stayed 2 nights in Aug 2025

10/10 Excellent

Okamoto

Liked: Cleanliness, staff & service, amenities
I stayed at this hotel for about a week for work. Although there are some minor inconveniences with the facilities, I think it was a good hotel overall.
Stayed 6 nights in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train station is just a few meters away, that was great. The room was comfortable and clean. The breakfast is nice. They have fresh bread, there are lots of options for teas, coffee, juice, and they have lots of fresh fruits, veggies, deli meats, smoked salmon, soups, eggs, bacon...the works. Just a heads up that the front desk staff was a bit weird about me asking them to clean my room the morning of. Something very unusual for a hotel. They do have a system of requesting it the night before through a QR code. There is no house keeping if you don't request it with the purpose of being "green." I hope this was a one off experience but I had dropped and broke my makeup compact that morning and it made a mess in the bathroom. I was rushing out so I figured I'd go to the front desk and quickly request the cleaning. Both ladies at the front pestered me for the QR code request and insisted I needed to make the request through the QR code 24 hours before. I had to almost argue and explain I needed the cleaning that day. I never thought it would be that difficult to request day-of house keeping at a hotel. Mind you it was 8am and I didn't care if they came at 3pm. They finally agreed and it was done. Aside from that, everything was great.
Stayed 5 nights in Jul 2025

8/10 Good

Vidya

Liked: Cleanliness, staff & service, amenities
No fridge :(
Stayed 7 nights in Jul 2025

4/10 Poor

Sandra

Disliked: Staff & service
Nicht einmal 24 Stunden vor Reiseantritt habe ich erfahren, dass doch kein Zimmer verfügbar ist. Soll ich sagen zum Glück? Ich wurde stattdessen in Arcotel Donauzentrum untergebracht- Dies ist viel besser als Kaiserwasser!!!! (wie ich aus schon vorherigen Aufenthalten im Kaiserwasser bewerten kann) moderner, neuer und sauberer! Was jedoch eine Frechheit war: ich habe wegen einer Abendveranstaltung und einer Veranstaltung am nächsten Tag Kaiserwasser gebucht gehabt. Beides hat im und beim Hotel stattgefunden. Trotz Nachfrage wurden die zusätzlichen Transportkosten nicht übernommen....
Stayed 1 night in May 2025